Medical High School

Vanessa Havens

*** ****** **. .************, ** *8301 .

HM# 910-***-**** /CELL 910-***-****

**************@*******.***

Objective: Seeking full range of responsibility in the field of health

administration, with an opportunity for advancement and growth based on

experience and job performance.

Employment

Medical Support Assistant

(Mar 2008 -Present)

Department of Defense (Civil Service)

Fort Bragg, NC28301

Womack Army Medical Center

Performs receptionist and all clerical duties related to patient treatment

in a clinic or Ward responsible for a variety of out patient treatment

programs and consultations. Receives all phone calls and visitors to the

area assigned, regarding such things as the availability of and procedures

for obtaining medical assistance; directions and information for contacting

various departments, services and patients, and request for changes in

scheduled appointment. Puts patient ob charts together, and updates daily

and monthly reports

Patient Appointment Coordinator

(June 2005- Mar 2008)

Cherokee Health Services

Fort Bragg, NC 28301

Womack Army Medical

Assist in ensuring TRICARE beneficiaries receive the highest quality

specialty health care through management of the referral/authorization

process. Meet contractual requirements for timely processing of referrals

and authorizations. Identify and direct beneficiaries to the most

appropriate, cost-effective medical care, according to HMHS standards of

excellence and in keeping with contractually required MTF/Network steerage

goals. Other duties assigned receiving 75 to 100 patients daily, keeping

accurate intake sheets on patients with accountability. Give patients

accurate information to meet standards. Also handles patients with disputes

and acquisition.

Medical Clerk

(Nov 2003 -June 2005)

Spectrum Healthcare Resources

Fort Bragg, NC28301

Womack Army Medical Center

Performs receptionist and all clerical duties related to patient treatment

in a clinic or Ward responsible for a variety of out patient treatment

programs and consultations. Receives all phone calls and visitors to the

area assigned, regarding such things as the availability of and procedures

for obtaining medical assistance; directions and information for contacting

various departments, services and patients, and request for changes in

scheduled appointment. Puts patient ob charts together, and updates daily

and monthly reports.

Medical support assistant

(Oct 2002- Nov 2003)

Womack Army Medical Center

Fort Bragg, NC 28301

Family Practice Clinic

Incumbency prepares medical records for appointments ensures that records

are available for practitioners; searches for and retrieves medical

records; collects returning medical records from clinics; prepares records

for loan for patient treatment or consultation; maintains statistics on

record retrieval rates; transfers records to neighboring clinics for those

patients leaving the MTF.

Education

BS: Business Administration

(Oct 2012- currently enrolled)

Grantham University Kansas City, MO

Associates Degree: Health Services Administration

(May 2004-

Jan2006)

Keiser College

Ft.Lauderdale, Fl

Diploma

(Aug1998 -June 2002)

Pine Forest Senior High School

Fayetteville, NC

Achievements and Awards: Received 10 Certificate of Achievement for 100%

Call Quality and Productivity.

Skills

. Knowledge about Microsoft word, Microsoft excel, Microsoft access,

and

Microsoft Power point. Experience in Windows 35, 98, ME, XP, Vista, 7, 8

. Operates fax machine, copy machine, printers

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