Customer Service High School

CHARON JOHNSON

**** ****** ***** ** ******, GA 30096 Phone: 404-***-****

*******.******@*****.***

Summary

1. A medical assistance offering experience assisting with direct patient

care, routine laboratory functions and patient record and office

management.

2. Special expertise in patient and customer management. Making patients

and customers of all ages feel as relaxed and comfortable as possible,

relieving any anxiety or tension they might have.

3. Sound knowledge of clinical procedures and dental/medical terminology

Education

CEI - CAREER EDUCATION INSTITUE - ATLANTA, GA

2004 - 2006

Degree Associates of Applied Science Medical Assistance

CROSS KEYS HIGH SCHOOL - ATLANTA, GA

1998 - 2002

High School Diploma

Professional Experience:

WORLD FINANCIAL GROUP - DULUTH, GA

2008 - Present

Commissions Specialist

Ensure accurate and timely processing of keyed batches, and direct deposits

for agents. Prepare and review check register for commit cycles, also

maintain check register for advance and earned commissions. Analyze and

mail commission checks for commit cycles.

Key Results:

1. Consistently demonstrated talent for quickly learning new tasks and

completing assignments ahead of schedule while maintaining a high degree

of accuracy.

NANSTON DENTAL - NORCROSS, GA

2006 - 2008

Dental Assistant

Administered routine patient care and monitoring, including instrument and

material setup and sterilization. Interfaced with patients to assess

immediate needs and schedule appointments. Executed general laboratory

functions, and routine dental procedures.

Key Results:

2. Repeatedly recognized for multitasking and efficiently processing X-

rays, sterilized instruments, maintained patient relations and scheduled

appointments.

JIM ELLIS PORSCHE - ATLANTA, GA

2002 - 2006

Office Assistant

Demonstrated proficiencies in telephone and front-desk reception within a

high-profile sales environment. Excelled in role requiring the ability to

handle a variety of customer service and administrative tasks and resolve

customer issues with expediency.

Key Results:

3. Transformed previously manual processes relating to vendor/supplier

records into an efficient, computerized system. Efforts exposed

overcharges and double billing to recover $5,000 in erroneous payments

and prevent their recurrence.

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