Customer Service Representative
Resume:
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Derrick C Hartley Charlotte, NC US 28262
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Objective
Leverage skills and experience, supported by ongoing business education, for continued professional development.
Employment Experience
April 2014 – Present, Autism Services, Charlotte, NC US - Direct support professional
Client Support for company
Customer Service
Assisting individuals with disabilities in the community and at home
Giving Client Medications
Assisting client with house hold need such as cooking and cleaning
February 2011 – April 2014, Aspire Of WNY, Buffalo, NY US Direct support professional
Client Support for company
Customer Service
Assisting individuals with disabilities in the community and at home
Giving Client Medications
Assisting client with house hold need such as cooking and cleaning
October 2009 – March 2011 NCO financial, Getzville, NY US Debt collector
Debt collector
Contacting consumers via telephone to attempt debt collection
Determining consumers’ ability and willingness to pay, and identifying the appropriate repayment program/options available to
them
Establishing settlements or monthly payments with consumers
Meeting or exceeding all production goals (QA, Average Handle Time, After Call Work, ect.)
Tracking and reporting all account information into computer through our collections system
Arranging with Client Services department for necessary paper work and/or requested documents to be sent to consumers in a
timely manner
Assisting irate clients
June 2008 – June 2010, Installs Inc., Buffalo, NY US Customer service representative
Service Agents/Customer Sales and Service Representative
Possess expertise in a wide range of specialties to be able to assist customers and staff with all service and sales transactions.
Profile customers to identify sales opportunities and assist customers in achieving their financial goals.
Assistant Supervisor/Management with Coaching, QA’s, Monitoring Calls, and Paperwork
Proactively take inbound calls to customers and prospects in order to acquire, retain, and deepen overall relationships.
Educational Experience
EDUCATION
2005 – 2007 Erie Community College Buffalo, NY
Associate in Business
2001- 2005 Burgard Buffalo, NY
High school diploma in Business
Graduated high school diploma
SKILLS
Interpersonal Skills
Communication Skills
Coping Strategies
Essential Living Skills
Computer skills
Listening skills
References available on request.
Contact this candidate