Customer Service Sales

Amanda Dickson

**** ****** ***** 740-***-****

Columbus, Ohio 43227 *******.***@*****.***

Profile

Reliable and hardworking candidate with strong experience in quantitative research, data entry, data cleaning, analysis,

and interpretation. Strong experience in customer service and proven professionalism. Great ability to work in an

individual and team setting, with ability to create and maintain professional networks. Looking for entry level data

analysis position.

• Detail oriented to ensure accurate and reliable data tables and graphs that maintain a high quality and meets

expected objectives

• Multi-tasking skills in order to meet time sensitive goals while maintaining a positive outlook to contribute to

positive working environment

• Very personable and strong experience in communicating to obtain a full understanding of expectations

• Adaptable to changing circumstances and challenges and produces positive outputs under pressure

Areas of Expertise

Statistical Analysis, Accurate Documentation, Time Management, Professional Communication, Multi-

tasking, Report Generation, Customer Service, Research Design, Data Mining

Education

The Ohio State University-Columbus, Ohio 2014

B.A. Degree in Sociology

• GPA 3.3 and 3.8 in major

• Statistics, Statistics of Sociology, Research Methods, Social Stratification, Medical Sociology,

Sociology of Education, and Global Health

• Quantifying qualitative data and interpreting research results from both qualitative and quantitative

studies

• Multiple awards for academic achievement from being on the dean’s list

Columbus State Community College- Columbus, Ohio 2014

Associates of Arts

• GPA 3.0 and multiple times on the dean’s list

• Organic Biochemistry, Anatomy, Chemistry, Biology, Public Speaking, Spanish 4, Advanced Medical

Terminology, and Business Communicate

• Focus in Nursing- Received Certified Nursing Assistant and State Tested Nursing Assistant Certification

and Heath Professional Adult and Pediatric CPR

Technical Background

Experience with MINITAB and STATA, proficient with Microsoft Office, PowerPoint, and Excel

Work Experience

Callahan’s & Encore Nightlife Mar 13 - Present

Marketing/Event Coordinator

• Manage the planning of corporate and other events for a diverse group of clientele with a strong focus

on meeting customer objectives

• Involved in marketing efforts to foster business through print, radio, and social media campaigns

including:

o Local restaurant partnerships

o Marketing with our entertainment district in conjunction with partner businesses

o Radio personality events tied to radio campaign

• Work on vendor selection and local business partnerships to help drive operating efficiencies and brand

awareness

Callahan’s & Encore Nightlife Oct 12 – Mar 13

Bartender/Guest Services

• Worked in a high pace atmosphere with a diverse employee / client population

• Acted as a "sales representative" for the club, using upselling techniques to increase revenue per

customer achieving one of the highest per-ticket ($22 versus $14 average) and per-night sales ( $2,000

versus $1,200)

• Prioritized and managed dozens of simultaneous responsibilities including but not limited to money

handling, inventory management, and conflict resolution

Clear Channel Radio-WNCI “The Morning Zoo” May 13- Sept 13

Marketing and Adobe Production Assistant Internship

• Organizing and promoting events for a top promoter for events in the greater metro-Columbus area

• Organizing sold prime air space for an American Top 40 advertising target

• Utilizing Adobe Productions for the editing of soundboards

Chammps Americana Sports Bar Apr 09- Oct 12

Bartender/Server

• Provide excellent customer service while using suggestive sales tactics to increase check averages

and ultimately increase company sales

• Train new employees to strict company standards maintained at over 50 locations nationwide

Maurices Jun 06- Aug 09

Assistant Manager

• Motivate myself and staff to meet daily, monthly, and yearly sales goals for a company voted as a top

employer in retail, through detail oriented customer service

• Delegate and supervise tasks in all areas of operation of the store

• Became the youngest employee in the company promoted to management out of over 850 stores nationwide

• Received a customer service award for yielding the highest sales volume in the district

Contact this candidate