Customer Service Representative
Resume:
Jasmin N. Smith
**************@*****.***
Objective
Seeking a position where my clerical and customer care skills along with front desk operations
management expertise will be fully utilized.
Summary of Qualifications
- Well-developed experience in performing basic administrative tasks.
Proven ability to work effectively and collaborate with people of various ages and cultures,
ability to adapt the style of communication to meet the needs of the audience.
Extensive knowledge in planning and carrying out activities in an orderly fashion.
Ability to prioritize tasks, use time in the best way possible and work within appropriate policy
and procedures.
Focused on achieving more-than-required results and developing skills and knowledge.
Ability to take personal responsibility for own actions and for solving problems and issues that
may arise.
Skills
- Types 38 WPM,Critical thinking,Attention to detail,Team building,Quality assurance,Customer
service-oriented,Flexible Accurate and detailed,Excellent communication skills,Professional
phone etiquette
Experience
Receptionist
Ashton Woods Homes Houston, TX 77064 1/2014 - 7/2014
-1-
Jasmin N. Smith, **************@*****.***, 832-***-****
- Operated office switchboard, Promptly and accurately received all telephone calls/inquires
and directs and/or recorded and relayed messages.
- Scheduled, cancelled, and rescheduled appointments for home buyers, notified Design
Consultants regarding delays and updates as to their appointments and showing.
- Built relationships with buyers and their Sales Counselors by keeping them updated with
buyer scheduling and Design Studio selections .
- Handled delicate situations such as customer requests, special needs, and complaints.
- Screened all visitors and directed them to the correct employee or office.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Ensure printers/fax/copiers and phones are in proper working order, assisting with
preparation for new employees.
- Maintained a neat and clean office environment, ensured conference rooms were ready for
meetings, and stocked kitchen supplies.
Office Clerk
Patriotic Publishers Houston,TX 77090 2/2013 - 12/2013
- Occasionally filled in for Outbound Sales Representatives by effectively managing a high-
volume of inbound and outbound customer calls.
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
- Verified daily check/credit card payments.
- Completed secretarial duties including answering multiple phone lines and accurately
directing callers to appropriate staff member, filed customer records, copied, scanned, and
faxed office documents, ordered office supplies, accurately sorted and distributed incoming
and outgoing mail.
- Assisted with payroll, bookkeeping, and recruiting.
- Addressed and resolved customer product complaints empathetically and professionally.
Customer Care Representative
IRT Call Center Houston, TX 77002 5/2012 - 2/2013
- Efficiently accessed consumer and assisted in troubleshooting mobile devices and wireless
networks using multiple software programs.
- Handled account verification to ensure consumer privacy.
- Processed payments,setup new accounts, and made changes to existing accounts via
telephone.
Customer Service Representative
NCO Financial Systems Humble, TX 77338 2/2010 - 4/2012
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Jasmin N. Smith, **************@*****.***, 832-***-****
- Handled troubleshooting and scheduling in-home service calls for consumers with extended
warranties for computers and in home appliances.
- Multi-tasking and high call volume for Best Buy Geek Squad and Assurant Solutions.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
Education
HS Diploma
General Studies, George Washington Carver High School, 08/2004 - 07/2009
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