Customer Service Sales
Resume:
TIERA WRIGHT
**** ******** **** **. **. Marietta, GA. 30068
CELL: 585-***-****. *****.*******@*****.***
EDUCATION BUFFALO STATE COLLEGE, THE STATE COLLEGE OF BUFFALO N.Y.
Bachelor of Arts, Major: Fashion Merchandising
GPA 3.60/4.0, CUM LAUDE
GENESEE COMMUNITY COLLEGE, BATAVIA, N.Y. 14220
05/2010
Associates of Applied Science, Major: Early
Childhood Education
GPA 3.00/4.0
EXPERIENCE Garage (USA) - Buffalo, NY 09/13-
03/14
ASSISTANT MANAGER Directed operations for a 2 million dollar retail store.
I oversaw 1 visual manager, 1 key holder and 22 employees. I ensured that
all corporate goals were met and exceeded. I focused on customer service,
merchandising, visual presentation, consumer demands, staff development,
and expense control (controlling hours based on the stores revenue).
Delivered Results:
Drove sales with a 7% increase by pushing sales, developing staff, and
offering exceptional customer service.
Recognized for top sales and customer satisfaction for the past 8 weeks
Received weekly recognition responses from customers for exceeding in
customer service and product knowledge
Recognized for the highest store sales in the entire United States District
A ropostale - Buffalo, NY 05/13-
09/13
ASSISTANT MANAGER I directed operations for a million dollar store. I
oversaw 2 key holders, as well as 13 employees. I ensured that all store
goals were met. I analyzed daily productivity reports for sales, mark
downs, promotions, shrink, and payroll. I recruited new talent, trained,
supervised, and motivated employees. I communicated with the corporate
office to ensure satisfactory in business. I also monitored sales floor
activity, handled returns, customer concerns, and theft.
Delivered Results:
Lowered the shrink percentage
Recognized for high sales
Successfully completed a re-launch of the new brand showcasing event
Successfully ran the stores own social networks
A ropostale - Buffalo, NY 10/12-
05/13
EMPLOYEE LEAD SPECIALIST/MERCHANDISE FLOW I placed new merchandise on to
the sales floor, assisted in the visual presentation of the store, assisted
managers with monitoring the store, assisted managers in training employees
and assisted managers with all customer concerns.
Delivered Results:
Was promoted to an Assistant Manager after graduating from college.
Recognized for self-sufficiently, exceeding in sales, and exceptional
customer service.
Maurices - Batavia, NY
5/12- 8/12
MANAGEMENT IN TRAINING INTERN Assisted store manager in all management
duties such as: delivering top sales in the district, dealing with staffing
issues, interviewing potential employees, recognizing new talent,
conducting appraisals, and scheduling. Ensured all standards were met
(including health & safety). I promoted the organization by networking in
the town with local schools, newspapers, and the community. I educated the
employees/management on trends, fashion forecasting, top sales, and
consumer demands.
Delivered Results:
Recognized for top sales
Recognized for customer letters regarding excellent customer service and
product knowledge
Was offered a management position at the end of the internship. However, it
was turned down due to the fact that I was still attending school.
Sutherland Global Services: BlackBerry Technical Support - Rochester, NY
10/10- 8/11
SENIOR MANAGER I provided front-line support and account management
through the use of phone, email, and/or chat. I trained a team of 25 people
on delivering excellent customer service. I audited my team's work every
week by listening in on their calls with customers and coaching them in the
moment. Provided team with constructive criticism. I also coached them on
their grades (each employee received grades based on their incoming calls
from customers, how they handled the calls, and/or resolved the customers
issue).
Delivered Results:
Was promoted to a manager after 6 months of being with the company.
Started off as a BlackBerry Technical Support Representative.
Continuously exceeded all company standards.
Was graded daily on my calls as a representative.
Was praised daily on my calls never being under a 95% score.
Received many customer praises based off of my ability to help them and
professionalism.
ADDITIONAL EXPERIENCE
STYLIST- FOREVER21: BUFFALO, NY 10/11 to 5/12
STORE MANAGER-JABEZ LEATHER: ROCHESTER, NY 7/05 to 1/09
STYLIST- RAINDOW KIDS: ROCHESTER, NY 5/2010- 9/2010
HONORS & AWARDS
. Member of the Epsilon Phi Tau Honor Society,
. Member of the Honor Society at Buffalo State
College,
. Dean's List recipient Fall 2011, Fall 2012, and
Spring 2013
. Exceeding Excellence Award 04/2013
. Honor Roll Award 05/2013
SKILLS *Creativity, Social Media, Sales, Merchandising, Consumer Research,
Marketing, Customer Service, Social Networking, Computer Skills, Team Work,
Adobe, Trend Forecasting, Customer Satisfaction, Management, Styling,
Communication
COURSES TAKEN: * Fashion Forecasting * Principles Of Marketing
*Introduction To Visual Communication *Survey To Textiles *Introduction To
Fashion Merchandising *Introduction To Textiles *Fundamentals Of Apparel
Construction * Introduction To Fashion Technology * Fashion Buying And
Merchandising *Textile Evaluation *Fashion Forecasting * Human Resource
Management * Fashion Computer Aided Design (Levels 1, 2 & 3) * Sewing
Productions * Fashion Merchandising Math * Principles Of Public
Relations/Advertising * Public Relations Writing *Fashion Show Productions
* Retail Fashion Merchandising * Issues In Apparel Industry * Fashion
Global
Contact this candidate