Customer Service High School

Erika small

**** ******* *****, *******, ** *****, 704-***-****, ***********@*****.***

OBJECTIVE

My goal is to become associated with a company where I can utilize my office as well as customer service skills and

gain further experience while assisting the company reach its organizational goals.

EXPERIENCE

Septmenber 2012 to May 2014 All American Roofing Harrisburg, NC

house scheduler

• Conduct construction schedule for subcontractors

• Create and uphold construction schedules for two office locations

• Liaison between homeowners and field managers regarding roof installation and repair service

• Maintain telephone contact with each customer through the entire project

• Constant Computer usage including Microsoft Word and Microsoft Excel

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april 2013 to Present AMC Theaters 24 Concord, NC

Crew member

• Theater maintenance, cleaning, and upkeep

• Guest services desk attendant

• Assisting customers through ticket and concession sales

• Performing opening and closing procedures

• Providing excellent customer service in all roles

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May 2011 to september 2012 Positec USA Charlotte, NC

Customer Service representitive

• Answer inbound customer calls regarding questions concerning orders, tracking and billing

• Placing outbound calls for customer follow up

• Responding to customers via email, live web chat, and letters

• Meet and exceed product up sell quotas while providing outstanding customer service

• Constant Computer usage including Microsoft Word and Microsoft Excel

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March 2010 to may 2011 Limited Brands- Victoria’s Secret Concord, NC

Sales associate/cash wrap lead

• Assisted customers with all aspects of the selling process

• Maintained store appearance and product inventory placement

• Nightly cash register closing and providing management assistance in other closing duties

• Promoted to elevated associate role allowing supervision of cashier associates and approval of returns and

exchanges.

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EDUCATION

Mount Pleasant High School Mt. Pleasant, NC

HIGH SCHOOL GRADUATE

Diploma

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