Customer Service Sales
Resume:
Trevor Pause
***-** *********** **. *********, ON, N2N 3A4
********@*******.***
Overview
I am a recent University Graduate looking for an entry level position where
I can utilize and hone my excellent customer service skills and superior
time management abilities. Throughout my years at school I have maintained
a high level of academic achievement while participating in competitive
sports, (AAA hockey) or working to help support my post-secondary
education. My years of competitive hockey have taught me the value of team
work and the benefits of diverse skills. I am highly competitive and work
tirelessly to achieve the team's desired outcomes. I can be a valuable
contributor to the Eagle Eye team and look forward to an opportunity that
will serve us both.
Experience
Sportco Source for Sports - Kitchener, ON, Canada
Sales Associate/Supervisor September 2013 - Present
Supervisor of 3-5 employees
Responsible for end of day duties such as counting off the register,
locking the store, and printing off daily sales numbers.
Problem solving customer related issues and inquiries.
Ensure that merchandise is fully stocked.
Compute sales prices, total purchases and receive and process cash or
credit payment.
Recommend, select, size, and help locate or obtain merchandise based on
customer needs and desires.
University of Waterloo - Food Services, Waterloo, ON, Canada
Servery Operator September 2011 -April 2013
Proficient in food sanitation procedures and presenting an inviting and
pleasant location for dining.
Provided superior customer service to all patrons from initial order taking
through to quality food preparation and delivery in accordance with company
requirements.
Maintained stock levels and product rotation in a fast paced kitchen while
adhering to standard operating procedures.
Responsible for overall cleanliness of facility both in the front of the
house and in the kitchen.
Casey's Bar & Grill, Kitchener, ON, Canada
Line Cook April 2012 - August 2012
Qualified in inspecting and sanitizing food preparation areas, including
equipment, work surfaces and serving areas to ensure safe and sanitary food-
handling practices.
Maintained food safety through proper preparation of meat products at
required cooking and holding temperatures.
Ensure freshness of food and ingredients through visual quality
inspections, observation of shelf life, and maintaining proper stock
rotation.
Supervised less experienced staff in addition to regular responsibilities
during periods of high demand.
Kappeler Masonry, Waterloo, ON, Canada
Labourer May 2011 - August 2011
Front line safety responsibilities which included but were not limited to
cleaning, preparing, and eliminating possible hazards from construction
sites.
Load, unload, or identify building materials, machinery, or tools,
distributing them to the appropriate locations, according to project plans
or specifications.
Erect or dismantle scaffolding, shoring, braces, traffic barricades, ramps,
or other temporary structures.
Provide general assistance to craft workers, such as masons, in order to
guarantee project completion in a timely fashion.
Trevor Pause... continued
Dollar Giant, Barrie, ON, Canada
Cashier/Merchandiser August 2010 - November 2010
Thoroughly knowledgeable of the store's merchandise and services.
Responsible for all aspects of financial transactions including cash, debit
and credit purchases as well as returns.
Adept at identifying customers' needs, suggesting products that fulfill
those needs, and up-selling additional products in which the customers may
be interested.
Maintained proper inventory levels and merchandising formats throughout the
day in order to maximize the revenue generated.
Dairy Queen, Orangeville, ON, Canada
Grill Cook October 2007 - June 2010
Highly effective member of the food preparation team in one of the highest
volume Dairy Queen restaurants in Canada.
Operated complex high volume equipment to deliver a superior customer
experience on a timely basis.
Responsible for maintaining the sanitation, health, and safety standards in
all work areas.
Maintained product control processes in order to minimize waiting times for
customers while simultaneously controlling product waste.
Education
University of Waterloo, Waterloo, ON, Canada
B.A Honours Psychology, 2013
4.0 GPA; University of Waterloo Merit Scholarship 2009
Orangeville District Secondary School
Honour Roll, 2008
Skill Highlights
Customer Service
Conflict Management
Team Leadership
Proficient in Microsoft Office and SPSS statistical software
Time Management
Contact this candidate