Customer Service Office Staff

Elizabeth Lugo

Certified Nursing Assistant

Lansing, IL

*****************@*****.*** - 773-***-****

Highly-motivated and enthusiastic Certified Nursing Assistant seeking a position within the medical field

utilizing exceptional nursing assistance skills while providing quality health care to patients.

WORK EXPERIENCE

Office Manager

United Rehab Providers - Chicago, IL - February 2014 to Present

Responsibilities

Administrative manager of physical therapy office for home health care. Managing the daily operations of fast

paced medical office and supervising staff to ensure efficient, functional running of home healthcare facility.

Skills Used

• Managed office operations, work flow, office staff – including recruitment, performance management and

training/development of specialty practice.

• Responsible for a team of 15

• Helped the accounting departments in generating staff payroll on a weekly basis.

• Managing accounts receivable

• Marketing skills

• Effective organizational skills, time management, and planning skills

• Invoicing agencies for services

Office Manager

United Rehab Providers - Chicago, IL - July 2013 to November 2013

Responsibilities

Administrative manager of physical therapy office for home health care. Managing the daily operations of fast

paced medical office and supervising staff to ensure efficient, functional running of home healthcare facility.

Accomplishments

Skills Used

• Managed office operations, work flow, office staff – including recruitment, performance management and

training/development of specialty practice.

• Responsible for a team of 15

• Helped the accounting departments in generating staff payroll on a weekly basis.

• Managing accounts receivable

• Marketing skills

• Effective organizational skills, time management, and planning skills

• Invoicing agencies for services

Patient Services Representative/Switchboard

Chicago Family Health Center - Chicago, IL - December 2010 to September 2012

Responsibilities

• Helping patients register in EHR

• Switchboard Operator

• Perform administrative duties as assigned by management

• Verifying patient insurance

• Scheduling appointments

Cashier/Greeter

US Cellular - Countryside, IL - November 2009 to December 2010

• Greet all customers in a professional and friendly manner, including answering phones

• Cash handling, payment receipt, and deposits

• Perform sales related administrative duties as assigned by Management

• Answer routine billing questions/issues from customers

• Complete accurate paperwork and transactions according to company policies

Sales Associate

Macys - Calumet City, IL - September 2007 to March 2008

Responsibilities

• Sales, customer service, and cashier provided highest level of customer satisfaction

• Inventory, quality control and stocking merchandise

Host/Cashier

Chilis - Calumet City, IL - September 2006 to September 2007

Responsibilities

• Greet customers at the door and provide them with seating

• Cash handling and reconciliation of drawer

EDUCATION

Nursing Assistant

Best Med Institute - Dolton, IL

2014 to 2014

Nursing

Purdue University Calumet - Hammond, IN

2008 to 2009

Diploma

Thornton Fractional South High School - Lansing, IL

October 2002 to June 2006

SKILLS

CPR & First Aid Certified, Nursing Assitant

CERTIFICATIONS

Certified Nursing Assistant

March 2014 to Present

ADDITIONAL INFORMATION

Skills

• Certified Nursing Assistant

• CPR & First Aid Certified

• Strong Customer Relations Skills

• Computer Proficiency

• Data Entry

• Bilingual; English and Spanish

• Excellent Organizational Skills

• Telephone Answering, 12-Line System

• Word Processing and Typing

• 10-Key Calculator

• Filing

• EMR

• Medical Terminology

• Computer: Microsoft Word, Excel, Power Point, Electronic Mail

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