Support Medical
Resume:
Francis Agbotse
Gainesville, FL 32641
Cell: 352-***-****
Email: ******@*******.***
Education:
Winsor University School of medicine, M.D (2013)
Walden University, Master of Healthcare Administration (2013)
Minneapolis, MN
University of Florida, B.S Entomology (2002)
Gainesville, FL
CERTIFICATE: Certified Pharmacy Technician ( PTCB)
PhTC (GA)
Technical and Soft Skills
. Experienced in Epic/Cerner software and Go-live implementation
. Present training sessions for clients (one-on-one or in a classroom
setting)
. Consultant and Epic/Cerner support for workflow analysis for
Physicians
. Excellent analytical, communication, and organizational skills
. Team player who creates a positive team environment
. Proven ability to work on a variety of projects and with various
clients
. Detail-oriented and excellent organizational skills
APPLICATION SKILLS
Clinical Systems:
. EPIC: ClinDoc- Inpatient & Ambulatory, ASAP, ADT, CPOE,RADIANT,
OPTIME,WILLOW, and Medical Dragon Dictation
. CERNER: SurgiNet; FirstNet; Millennium; PowerChart; CPOE, Document
Management, Powerforms, PowerNote, PowerPlans
. 10 years experience in Healthcare as Patient Care Technician
. Experienced with medical/health sector software
Cerner, Epic, Meditech
. Expertise in using multi-media presentation software--Microsoft
Applications, Corel Draw, Adobe Photoshop, Adobe Captivate
. Dragon Medical Dictation.
RELEVANT WORK HISTORY
Epic Physician Support Analyst
HealthEast Health Systems
St. Paul, MN
May 31, 2014-June 15
. Supported Epic Go-live implementation for Optime modules
. Provided one-on-one support for Surgeons Lounge
. Helped surgeons with progress notes, SmartTools, and Preference List
. Provided one-on-one support for physicians at physician lounge
. Reported and helped to resolve technical issues
. Provided enhancement suggestions for Epic implementation modules
. Configured Providers, User, and Security profiles.
. Major participant in a clinical system implementation.
. Implementation or end-user experience with Computerized Provider
Order Entry and Clinical documentation systems.
Epic Physician Support Analyst
St.Francis Health System
Tulsa, OK
May 4, 2014 -June,20 2014
. Epic Ambulatory software 2014 version
. Performed in-depth analyses of workflows and data collection
. Reported details and other technical issues associated with the use of
Epic software.
. Coordinated and communicated with the inpatient end users and
representatives from lab, radiology, and pharmacy
. Provided Go-live technical support for MDs and RNs.
. Configured software for Providers/ end users security Profiles
Epic Physician Support Analyst
UNC Health Care System
Chapel Hill, NC
April 4, 2014 -May, 2014
. Supported Epic Go-live implementation for Ambulatory Surgery, and
Inpatient modules
. Provided one-on-one support for Surgeons Lounge
. Helped surgeons with progress notes, SmartTools, and Preference List
. Provided one-on-one support for physicians at physician lounge
. Reported and helped to resolve technical issues
. Provided enhancement suggestions for Epic implementation modules
. Configured Providers, User, and Security profiles.
. Experienced as a major participant in a clinical system
implementation.
. Implementation or end-user experience with Computerized Provider
Order Entry and Clinical documentation systems.
Wellstar Health System,
EPIC Physician Super User
Marietta, GA
February 2014 - May 2014
. Supported Epic Go-live implementation for optime, Cadence/Prelude
modules.
. Provided ATE support for Surgeons
. Helped surgeons with progress notes, SmartTools, and pharmacist with
Epic willow.
. Supported Inpatient, ASAP, ClinDoc, Orders, Prelude, Cadence for
medsurg.
. Elbow-to-elbow support with Physicians and Nursing staff.
. Provided information to the IT department based on medical staff
needs for enhancement.
. Provided one-on-one support for physicians in physician lounge.
. Reported and helped to resolve technical issues.
. Provided enhancement suggestions for Epic implementation modules.
Patient Care Technician
Gwinnett Medical Cerner
Lawrenceville, GA
December 2013- January 2014
. Used McKesson Horizon on daily bases
. Supported nurses and auxiliary staff in daily use of the McKesson
software
. Reported and helped to resolve technical issues.
. Provided enhancement suggestions for McKesson implementation modules
. Used Lytec MD in ambulatory setting.
Grady Health Systems, Atlanta, GA
Epic Physician Support, Behavioral Health Clinic
September 2013-October 2013
. Epic Ambulatory software on daily basis
. Performed in-depth analyses of workflows and data collection
. Reported details and other technical issues associated with the use of
Epic software.
. Coordinated and communicated with the inpatient end users and
representatives from lab, radiology, and pharmacy
. Provided Go-live technical support for MDs and RNs.
Tampa General Hospital
Epic Physician Support
Tampa, FL
September,2011-October, 2011
. Supported in end user training for physicians and anesthesiologists
with Inpatient and Ambulatory Epic Care and Optime Anesthesia clinical
applications.
. Provided elbow support to physicians, nurses and anesthesiologists
during the Go-Live activation and implementation process.
. Helped in personalization for lab for physicians
. Reported and helped to resolve technical issues.
. Provided enhancement suggestions for Epic implementation modules
Shands Healthcare, University of Florida,
Gainesville,
FL
Epic Go live Support
May, 2011 -May, 2011
. Supported Epic Go-live implementation for ASAP, Ambulatory, Inpatient
modules for Physicians, RNs, and PAs.
. Provided support for ICU, Emergency Medicine, Pediatrics, and
Outpatient units
. Trained less experienced staffs on Epic software application
. Provided enhancement suggestions for Epic implementation modules
. Configured Providers or users security profiles
Clinician Support
Atlanta Medical Center, Atlanta GA
October 2012-December,2013
. Cerner Ambulatory software on daily basis
. Performed in-depth analyses of workflows and data collection
. Reported details and other technical issues associated with the use of
Cerner software.
. Coordinated and communicated with the end users and representatives
from lab, radiology, and pharmacy
. PEI physician Training & PowerChart, PharmNet.
. Configured Provider, User, and Security Profiles
Cerner Go-live Support
Children's Hospital MN, St Paul, MN
August, 2012- October, 2012
. End user training of Physicians, RNs and ancillary staff members.
. Cerner Product - 2 months support in PowerChat and FirstNet.
. Training role of various upgrades of Cerner Product to include
PowerChart, and FirstNet
. Learning Consultant role for eMar, FirstNet, PowerChart.
. Providing floor support during product implementation.
. Reported and helped to resolve technical issues
Contact this candidate