Customer Service Manager
Resume:
Gail R. Strehlan
Stafford Springs, CT 06076
****.*.********@*****.***
Summary: I am an administrative professional with extensive experience with Microsoft Office. I also
have a background in working in the data entry field. I have some clerical experience with SAP, have
supported company attorneys with patent work, have intensive customer service work in a fast-paced
demanding environment, and have worked in a Human Resources Department focusing specifically on
coordination and development. I am a dependable and enthusiastic worker who takes pride in a job well
done.
Goal: To utilize my background and experience to lend my utmost support to the organization that I am
working for and to make a positive difference for my company and my career.
Professional Experience
Staples (04/22/13 – present) (Part-Time)
Job Title: Sales Associate
Departmental front liaison and cashier for Staples Copy Center
Main contact for store customer service – customer service satisfaction ratings rose from
approximately 60% to 80% in store ranking due to my people interaction skills – received
Customer Service Award in December 2013
Act as backup for department copy center associates as needed during peak periods
Track and implement departmental records and paperwork
Coordinated Company Christmas Dinner event
Kept Security Guards in loop for entrances and exits for employees and outside personnel
Cohen, Christiana, & Associates (03/05/11 – 09/25/12)
Job Title: Receptionist
Greeted and coordinated patient appointments for six therapists
Created daily patient schedules for department
Kept confidential files for clients
Interfaced with insurance companies for health care benefits
Kept office and waiting room neat and organized
Coordinated patient schedules for all departmental therapists
Created and expedited all correspondence for therapists
Acted as back-up to Office Manager
M&G Jewelers (9/26/12 – 12/12/12)
Job Title: HR Administrator
Assisted in setting up new Connecticut Branch for California Home Office
On-boarded new hires via company orientation package
Maintained and updated highly confidential personnel files
Conducted job interviews and participated with interviewing potential job candidates at
Connecticut Job Fairs
Supported Facilities Manager and Production line
Set up outside ingoing and outgoing mail procedures
Processed employee terminations
Maintained Security Systems for both Kantech Records and Employee Entrance and Exits
Kept Key Fobs up to date
Coordinated Company Holiday Event
Acted as liaison to assist Maintenance Personnel in finding acceptable vendors
Distributed paychecks
Researched and found Walk-In Clinic for Department
United Technologies – Information Technology Department
(10/03/88 – 03/02/11)
Job Title: Network Associate
Processing departmental invoices and tracking payments on Accruals Spreadsheet
Interfacing with Accounting and Capital Appropriation Departments on outstanding invoice
payment statuses and reconciling our budget records
Running Financial Line Items and Dashboard Reports
Creating Purchase Orders for processing and record-keeping via SAP System
Maintaining Departmental Purchase Order Files
Setting up records for global sites for equipment and contact information and keeping these
records up to date
Coordinating and tracking asset tags and serial number information for routers
Researching and implementing topics for departmental educational seminars, we well making
arrangements for outside speakers to meet with our department, and coordinating lunches for
these meetings
Creatively researching and finding new and unusual charities in need of assistance on a monthly
basis, and overseeing the contributions for these events
The Jacobs Manufacturing Company
(09/12/76 – 09/16/88
Job Title: Manufacturing Associate
Tracking parts for JakeBrakes and Chucks – which were the company’s main products – via
coding on PC for computer generated pictures to show “implosion” and “explosion” information
for mechanical parts
Operating department blueprint machine
Acting as coordinator and assistant for Drafting Department
Coding parts for computer records and implementation
Working for Manager of Test Laboratory – creating daily and weekly status reports, overseeing
Lab Test Technicians, and giving general support to creative and testing aspect of the business
The Hartford Steam Boiler Inspection & Insurance Co.
(10/01/73 – 08/ 17/76)
Job Title: Policy Typist
Typing and assembling specialty insurance policy documentation
Compiling customer information packages
Acted as main liaison to Field Inspectors
Organizing Field Inspector Schedules and Reports
Supported Departmental Claims Adjuster
Supported Human Resource Department
Acted as backup to company receptionist
Education
Conard High School, West Hartford, CT – graduated June 1969
Southern Connecticut State University – graduated – completed B.A. degree in English
Career Training Institute – Summer course 1973 – Certificate in Typing and Shorthand
Awards
Pass The Torch Teamwork Award at UTC
Purchase Orders Training Manual at UTC
Technical Data Entry Training Manual Award at The Jacobs Manufacturing Company
Customer Service Award at Staples for significantly increasing Customer Satisfaction Rating
Created the name for the Employee Recognition Program at United Technologies:
Naming Peer Recognition Program “S.T.A.R”. – (Stellar Team Player Award Recognition)
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