Sales Manager

Maggie Yuen

**** ******* *****, **********, ** **191 / 503-***-**** / *******.*.****@*****.***

Education

The George Washington University, Washington, D.C.

Chemistry Bachelor of Science with Chinese minor

Graduation: May 2012

Professional qualifications and skills

• Fluent in Chinese (Cantonese and Mandarin)

• Approximately 90 wpm

• Certification of Completion in Microsoft Office course (Word, Excel, and Powerpoint)

• Certified Optical Dispenser

• Efficient in various software programs: Acuity Logic, Outlook, OfficeMate, ExamWriter,

Microsoft Office, Lotus Notes, and Quickbooks.

Professional Experience

MyEyeDr

General Manager/Area Manager in Training, Bethesda, MD

April 2013-Present, Full time, 50+ hrs/week

Responsibilities:

• Solely responsible for general operations and management of a $2.1 million location, now

planned to gross $2.5 million in revenue year-end. District management of two other locations

($2.0 million and $2.5 million in revenue).

• Provide leadership and vision to the organization by assisting senior management and staff with

the development of compliance, sales, and key performance indicators.

• Serve on the company’s HIPAA committee to ensure company compliance improving standard

operating procedures to better protect patient’s Protected Health Information.

• Assist senior management in vendor relations, human resources, staffing, payroll, key point

indicator development, company training, and public relations company wide.

• Coaching and training staff to meet and surpass monthly, annual revenue plans as well as key

point indicator goals.

• Training associates in the Emerging Leaders program and General Manager in Training program

on all aspects of business operations, financial management (cost of goods, sales goals, payroll

goals, etc.), compliance, administrative responsibilities, basic and advanced optics, and lab

production.

• Responsible for training of new acquisition locations in North Carolina, Georgia, and DMV

vicinity as well as General Managers of underperforming locations.

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• Responsible for compliance, staffing, schedules, training, performance reviews of locations in

District 6 (3 location district). Recently promoted to be held accountable for District 1 (8 location

district).

• Responsible for improving locations from lowest performing to top five performing in the

company. Proven results in increasing revenue by 30%-40% comp over previous years in the

several locations managed, improving patient and employee experience, 100% compliance, and

general operations within the company.

• Company annual inventory lead 2013, lead numerous sales clinics for Eyewear Consultants,

attended Top 5 performing location meetings for 2013 and 2014 with CEO on how to better

operations, company policies, marketing efforts, and Net Promoter Score.

• Awarded Presidential Award of Excellence for Outstanding Performance 2014, Top Performing

Location (Q3, 2013 and Q1 and Q2, 2014)

Northern Virginia Doctors of Optometry

Office Manager, Crystal City, VA

May 2012-April 2013, Full time, 50+ hrs/week

Responsibilities:

• Increased revenue for the Crystal City office ($1.5 million location) by 20% year to date, a record

high for the company.

• Responsible for all business operations and human resources for the office including performance

evaluations, staff schedule and payroll.

• Managing patient flow, sales, lab production, doctor schedules, and insurance verification on a

daily basis to increase efficiency and maximize sales.

• Responsible for all medical billing, in house billing, and collections preparation.

• Prepare business plans to improve brand development and marketing strategy, presented at annual

partner’s meeting.

• Marketing and promoting through social media outlets, community outreach, and government

health fairs.

• Responsible for budget management for all four offices and exceeding monthly sales goals.

• Responsible for communication between practice partners and office managers my preparing

monthly reports entailing business operation, marketing, human resource, budget, and sales plan

updates.

U.S. Environmental Protection Agency, Washington, DC

Maggie Yuen • 503-***-****• *******.*.****@*****.*** Page 3

Office Administrator, Report on the Environment Program, Office of Research and Development

Project Assistant, Climate Change project, Office of Pollution Prevention and Toxics

July 2011-May 2012, Full time 40 hrs/week

Responsibilities:

• Revision and updating of the Report on the Environment (ROE), the official informational

document for the Environmental Protection Agency.

• Reformatting of the Report on the Environment for a web-based information source.

• Create, update, and revise records and files on web data version of ROE.

• Writing various forms of official communication.

• Contacting data providers for updates, error parameter estimations, and data collection.

• Prepare documents such as correspondence, brief reports, and memorandums to data providers

and government contractors.

• Responsible for event preparation for annual and semi-annual meetings with different

departments within US EPA, locally and across the country.

• Lead on marketing efforts through social media outlets for promotion of the Report on the

Environment.

• Categorize potential greenhouse gases by organic properties and calculating global warming

potential for potential greenhouse gases for Office of Pollution Prevention and Toxics.

BLINK Optical, Washington, DC

Assistant Manager/Optician

September 2008-July 2011, Full time 40 hrs/week

Responsibilities:

• Responsible for patient experience, inventory, and accounting.

• Performed contact lens classes to educate clientele in proper usage of contacts.

• Assist the doctor with refracting lenses, ordering contacts, Rx retrieval, and office duties.

• Educate clients about lenses and frame selection.

• Select frames for clients based on prescription and doctor recommendations.

• Measure pupillary distance, segment height, vertex distance, pantoscopic tilt, and wrap angle.

• Operate a lensometer, pupilometer, tracer and edger.

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References

*References available upon request.

Contact this candidate