Test/QA Engineering

Gary D. Helck

**W*** Tamarack Dr., Glen Ellyn, IL 60137

HM: 630-***-****

Cell: 630-***-****

*********@*****.***

PROFILE: 18 Years Professional Experience: System Engineering,

Testing, Technical Support, Education, Training, Documentation,

Business, Project Management and Supervision.

[Recognized Performance: Performance awards and continuous "Exceeds"

performance rating]

PROFESSIONAL EXPERIENCE

MOTOROLA CONTRACTING (consultant)

4/2005 - 12/27/13

-- MOTOROLA (consultant), Schaumburg, IL:

Matrix/Neptune 2way SIT 6/2012 - 12/27/13

System and Integration Testing: system administration/manager, call

features.

SR creation, tracking and resolution support

Lab/System/radio installation, maintenance and Support.

-- MOTOROLA (consultant), Schaumburg, IL: Astro25

(7.13) 2way SIT 12/2011 - 2/2012

System and Integration Testing: system administration, call, console,

features.

Console/Client Manager installation

-- MOTOROLA (consultant), Schaumburg, IL:

Matrix/Neptune 2way SIT 8/2011 - 12/2011

System and Integration Testing: system administration/manager, call

features.

SR creation, tracking and resolution support

Lab/System/radio installation, maintenance and Support.

-- MOTOROLA (consultant), Arlington Heights, IL Wimax

(4G) AP LNS Performance Box Test

Attached Processer (AP) Hand Over (HO) Load & Stress (LNS)

Performance Testing.

System lab support, test bed maintenance, development and provisioning.

Wimax system training: (CAPC), (AAA), AP, Customer Premise.

Documentation: Test Scripts, Modification Requests, tracking and resolution

support.

-- MOTOROLA (consultant), Schaumburg, IL:

Matrix/Astro 2way TM and LS SIT

Documentation: Technical Design/Test Plan review./Test Case development,

Modification Requests, tracking and resolution support

Lab/System Development and Support.

Training: Coordination, Development and Instruction - Singapore, Australia,

Malaysia and U.S.

-- MOTOROLA (consultant), Libertyville, IL:

GSM/PCS/GPRS Mobile System Test

Motorola Mobile Phones and feature test script automation. Creating and

running batch test runs. Review and debug script failures across present

and new features, phone series and cellular providers.

Documentation: Test scripts, Test results and Problem Modification

requests. Project base line and standards implementation.

Instruction and Training for new members of merged groups.

Nortel Networks (consultant)

5/2004 - 2/2005

Nortel Networks (consultant) Richardson, TX UMTS/GPRS/GSM

Network Provisioning Data Management

BTS Network management/growth/re-parenting including Data Base

Engineering audits of BTSs and provisioning

Switch (MSC) input scripts in preparation for network evolution.

GSM UTMS/GPRS/EDGE Wireless Network Deployment Management within live

networks providing verification and support for "clean-up" effort of

markets evolved to EDGE (3G).

Training: development and Instruction for Nortel Employees of BTS evolution

engineering and programming Switch input scripts.

MOTOROLA (Permanent) Chandler, AZ, Naperville/Downers Grove, IL

07/1997 - 05/2002

-- Support Lead Interactive Voice Browser R&D (Automatic Speech

Recognition, Speech to Text - Text to Speech)

Technical Lead and Management: Lead support of Engineering and Design

standards, Development upgrading Shell/DOS script and JAVA user

interfaces, Integration of all vender and product software, Customer

Support, Development and writing of Customer Documentation and Product

Manuals, Product Support/Installation, Pre/Post Sales and Marketing

Technical Support, Project Management and Implementation Support,

Introduction and FOA Support.

Product Production: Built HW and installed OS/vender/product SW for product

PC platforms. Product Software upgrade production and packaging.

Training: internal and external technical training in Product Building,

OA&M, Installation and DB.

-- IRIDIUM Customer World Support Center

Shift supr. for IRIDIUM global operation support and Technical Lead of

the Motorola GSM 'Base Station' and O&M Center Support (UNIX, C DB

translations), including testing and acceptance of new releases for OS

and DB (translations), Customer Subsystem Operation and Maintenance

Instruction and Training.

Lab Support Lead, test writing, verification and acceptance testing,

verifying and issuing of maintenance orders and support of operational

processes and procedures. Specialist SME for GSM BTS/OMCR OS HW/SW and

Translations DB.

4th Level support for System outages BS recovery Gateway systems

globally.

-- Iridium Integration and System Test / Lab Support

SI&T responsibilities for voice messaging sub system, cellular

communication subsystem and OA&M-OA&M console.

Worked with system design and architecture engineering, development

and product groups, as well as the satellite ground (GW) systems

organizations developing and implementing test requirements.

Knowledge base for lead role of maintaining Satellite Ground Station

SI&T Lab Systems, including installation and integration of new

subsystems into the telecommunication network (E1/SS7), Operation and

Maintenance (IP) networks and maintaining translation DBs (Messaging,

GSM BTS/OMCR systems), Instruction and Training.

Acceptance testing for vendor voice messaging system integration.

Sabbatical: Personal Travel: Malaysia, Philippines, Thailand

06/1996 - 06/1997

(Noted Professional travel: Ireland, England, Germany, Dubai, Abu

Dhabi, Brunei, Malaysia, Singapore, Taiwan, Hong Kong)

AT&T (Permanent) Lisle/Naperville, IL

04/1984 - 02/1996

-- Cellular TDMA DB (translations) and OMC-T Integration and Test

(UNIX, TDMA OA&M center, cell site configuration)

Developed and executed TDMA cellular OA&M and DB feature test plans.

Responsibilities over TDMA broadcast (DCC) and PCS feature

verification and review of development, integration, system and

regression testing for products going to the field.

-- GSM Cellular Customer Technical Support (Field

Installation/Integration) (UNIX, E1, SS7, IP, 5ESS, C, Cellular BTS-

RBS, OA&M center for both AT&T/Ericsson GSM wireless systems)

Team Lead supervising OA&M (OMCR) center for network rollout. Brought

network back from critical outages by developing procedure to locate

and correct SS7 (switching) network breaks (U.A.E.). Translations

expert for adding cell sites.

Team lead supervising and performing cell site translations,

installation and integration into Network, including voice,

transmission and propagation testing and providing training and

directing resources for field support (Malaysia, Brunei).

Customer Point of Contact, negotiating agreements to coordinated and

supported customer effort of microwave, power, cabling requirements;

directing cell integration effort for AT&T to meet contractual

deadlines (Malaysia).

Successfully completed Cellular Radio Station new product introduction

in field. Developed and wrote stand-alone Radio upgrade installation

and DB handbook manuals for Ericsson equipment (Malaysia).

Internal and External (field) Instruction and Training.

-- Instructor and Consultant of 5ESS switch office translations DBs

(5ESS Translations-calling plans, features, routing, lines and trunks,

UNIX, 5ESS maintenance, Technical writing and course development)

Developed "recognized for excellence" new course manuals and provided

classes for understanding 5ESS switching Line and Trunk service DB

translations requirements (UNIX/C/ODIN DB).

Coordinated local team effort for marketing, scheduling, corporate

center resource management and resource problem resolution (NT/OFFICE

tools/IP).

-- Quality Assurance for Intl. 5ESS Switch Customer Support (C, UNIX,

UNIX scripting, 5ESS system language, 5ESS translations and

maintenance)

Provided planning for Intl. support and software updates.

Developed Intl. Customer acceptance documents, including development

of UNIX script documentation production system.

-- SW Delivery Program Manager of Customer 5ESS Switch DB and SW

Upgrades Coordinated production and delivery of DBs for the U.S.

(UNIX, 5ESS configuration and development)

Provided 5ESS field and development Executive reports, noting critical

bottlenecks.

Revised the SW/DB production and delivery process across division

organizations.

-- 5ESS Switch On-line Ordering System (DOPS) Product

Engineering/Project Manager (Pascal, C, UNIX, 5E engineering/ordering)

Coordinated and managed the 5ESS switch on-line engineering and

ordering system transfer from Bell Labs, NJ to IL (UNIX/C/Pascal).

Developed tracking and scheduling to prioritize release content and

administrate new SW releases.

-- System Engineer for the DB verification system for 4ESS Switch

translations DBs. (UNIX/IBM MVS, UNIX scripting, PLI, C, various

numeric bases-binary, decimal, octal, hexadecimal)

Technical liaison for Bell Labs R&D and 4ESS DB verification system.,

writing engineering specifications and test requirements.

Developed on-line, (UNIX) script initiated, documentation system

generating engineering specifications and closures.

Instruction and Consultant for software teams in testing implementation of

engineering specs.

-- SW Development for the 4ESS Translations DB verification system

DBs. (UNIX/IBM MVS, UNIX scripting, PLI, various numeric bases-binary,

decimal, octal, hexadecimal)

Software developer,established testing requirement standards for

software development acceptance.

Established and wrote Office DB production system development 'process -

function' manual.

College of DuPage 06/1987

- 06/1989

Course Developer and Instructor

Designed, developed and taught UNIX courses on college and corporate

campuses.

Instituted internal UNIX using developed courses for college and corporate

education.

Master's thesis "Synergy in Corporate and Academic Education" effort

resulting in a $300,000 cost avoidance at AT&T.

EDUCATION

Northwestern University Masters Engineering Management

- 1988

Dual Degree Masters Program Colleges:

McCormick Engineering and Science

Kellogg

Management

North Central College BS Computer Science, minor

Business- 1984

Danville Area Community College AA & AAS, L.A., Business, Data

Processing - 1982

Personal Interest: Current Events/History, Teaching/Coaching, Reading,

Sports, Building/Refinishing

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