Customer Service Medical
Resume:
TAMMI SMITH
**********@*****.***
OBJECTIVE:
O SECURE A REWARDING POSITION WHICH WILL ALLOW ME TO UTILIZE MY LEADERSHIP SKILLS, GREAT CUSTOMER SERVICE, PROFESSIONALISM
T,
PATIENT CARE AND TIME MANAGEMENT, AS WELL AS PROVIDE ME THE OPPORTUNITY TO WORK IN THE HEALTHCARE INDUSTRY FOR GROWTH
DEVELOPMENT
.
AND
SKILLS:
UTOCLAVE EKG TESTING STOOL SPECIMENS PHLEBOTOMY GYN/PAP SET UP SIGMOIDOSCOPY
A
RAM STAIN VITAL SIGNS SKIN/ CLOSURES SPIROMETRY SNELLEN EYE CHART URINALYSIS
G
TB TESTING FIRST AID/ CPR STAPLE REMOVAL DRUG TESTING FERTILITY TESTING INJECTIONS
DNA TESTING LAB PROCESSOR SUPPLIES/INVENTORY PREP/ PATIENTS FOR TREATMENT & SURGERY
ANAGEMENT RECEPTIONIST CUSTOMER SERVICE DETAIL ORIENTED MULTITASK PEOPLE SKILLS OFFICE ASSISTANT
M
ROFESSIONAL EXPERIENCE/ EMPLOYMENT:
P
VIRR DIAGNOSTIC LABORATORY, LOS GATOS, C
A A
NDEPENDENT CPT 1/ MANGER 03/2013
I 03/2014
MANAGEMENT, RECEPTIONIST, CUSTOMER SERVICE, OFFICE ASSIST
ANT
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EVIEWED LAB REQUEST REQUISITIONS FORMS AND PREPARED SPECIMEN AND LABELS
R
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ONFIRMED THAT PATIENT MET DIETARY REQUIREMENTS FOR PRESCRIBED TESTS AND THAT THE CORRECT TEST HAD BEEN ORDERED
C .
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OLLECTED BLOOD SAMPLES FROM ADULTS, CHILDREN, AND GERIATRICS USING VENIPUNCTURE OR CAPILLARY PUNCTURE
C
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ROCESSED BLOOD SPECIMEN USING PRESERVATIVE OR ANTI COAGULANT AS REQUIRED BY TEST PROCEDURES.
P
-
NSTRUCTED PATIENTS REGARDING THE COLLECTIONS AND PACKAGING OF OTHER SPECIMENS SUCH AS URINE, SEMEN, FECES, PHLEGM
I
-
PINWORMS.
AND
ERFORMED WAIVED TESTING (URINE DIPS) AS PART OF PATIENT PREPARATION FOR SPECIMEN COLLECTION
P .
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FFIXED LABELS ON SPECIMENS AND PREPARED SPECIMEN FOR SHIPMENT TO APPROPRIATE LABORATORY FOR TESTING
A .
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RRANGED FOR SPECIAL SPECIMEN TRANSPORT WHEN NECESSARY.
A
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ISPOSED OF BIOLOGICAL WASTE, NEEDLES AND RELATED HAZARDOUS MATERIALS.
D
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OMMUNICATED W/ MEDICAL, CLINICAL, HOSPITALS AND TECHNICAL STAFF TO RESOLVE PROBLEMS REGARDING SPECIMENS.
C
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OLLOWED DEFINED LABORATORY PROCEDURES AND MAINTAINED AWARENESS OF CHANGES TO PROCEDURES.
F
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ERFORMED ADMINISTRATIVE DUTIES SUCH AS PREPARATION OF REPORTS AND THE STORAGE OF LABORATORY AND OFFICE SUPPLIES.
P
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UEST DIAGNOSTICS, SAN RAMON, CA
Q 12/2012 – 03/2013
HLEBOTOMIST
P
- REETED AND REGISTERED OVER 150 PATIENTS PER DAY
G
REW BLOOD ON PATIENTS RANGING FROM PEDIATRICS, ADULTS, AND GERIATRICS USING STRAIGHT NEEDLE, BUTTERFLY, AND
D
-
CAPILLARY
ERFORMED DATA ENTRY FOR PATIENTS’ DEMOGRAPHICS AS WELL AS INSURANCE VERIFICATION
P
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OMMUNICATED W/ MEDICAL, CLINICAL, HOSPITALS AND TECHNICAL STAFF TO RESOLVE PROBLEMS REGARDING SPECIMENS.
C
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OLLOWED DEFINED LABORATORY PROCEDURES AND MAINTAINED AWARENESS OF CHANGES TO PROCEDURES.
F
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- ERFORMED ADMINISTRATIVE DUTIES SUCH AS PREPARATION OF REPORTS AND THE STORAGE OF LABORATORY AND OFFICE SUPPLIES.
P
MAZING GRACE FACILITIES, OAKLAND CA 05/2011 12/2012
A
EDICAL ASSISTANT/ MANGER
M
REETED AND REGISTERED PATIENTS
G
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REW BLOOD ON PATIENTS RANGING FROM ADULTS, AND GERIATRICS USING STRAIGHT NEEDLE, BUTTERFLY, AND CAPILLARY
D
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EGISTERED/RE CERTIFIED PATIENTS, DETERMINED SOURCE OF PAYMENT, VERIFIED PROGRAM ELIGIBILITY AND INSURANCE
R
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REPARED TREATMENT ROOMS FOR EXAMINATION OF PATIENTS, CLEANED, STERILIZED, AND MAINTAINED ADEQUATE SUPPLY OF
P
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INSTRUMENTS
AINTAINED FUNCTIONING INSTRUMENTS AND EQUIPMENT, INVENTORY AND MAINTAINED MEDICAL SUPPLIES
M
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NSWERING MULI LINE PHONES: GREETED VISITORS/PATIENT, SCHEDULES, VERIFIED, AND PROCESSED APPOINTMENTS
A
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- NTERVIEW PATIENTS, TAKING MEDICAL HISTORIES AND APPROPRIATE VITAL SIGNS AND OTHER SCREENING TEST.
I
EASURED AND RECORDED PRELIMINARY MEDICAL INFORMATION ON PROCESSED ALL NECESSARY PAPERWORK FOR PATIENT
M
INTAKE AND APPOINTMENT SCHEDULING.
- DMINISTERED INJECTIONS, PERFORMED EKG’S, ASSISTED WITH LABS AND ASSISTED PROVIDER DURING EXAMS AND MINOR
A
SURGERY AS NEEDED.
REPARING CHARTS
P .
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OOMING PATIENTS, TAKING VITALS, ASSISTING PHYSICIANS WITH PROCEDURES, VENIPUNCTURES
R .
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LEANING AND STOCKING EXAMINATION ROOMS
C .
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ENERAL OFFICE AND ADMINISTRATIVE DUTIES
G .
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OHN MUIR HEALTH, PLEASANTON, CA
J 01/2004 – 04/2011
UIRLAB PSC/INDEPENDENT CPT 1
M
REETED PATIENTS,
G
-
EVIEWED LAB REQUEST REQUISITIONS FORMS AND PREPARED SPECIMEN AND LABELS
R
-
ONFIRMED THAT PATIENT MET DIETARY REQUIREMENTS FOR PRESCRIBED TESTS AND THAT THE CORRECT TEST HAD BEEN
C
-
RDERED.
- O
OLLECTED BLOOD SAMPLES FROM ADULTS, CHILDREN, AND GERIATRICS USING VENIPUNCTURE OR CAPILLARY PUNCTURE
C
-
ROCESSED BLOOD SPECIMEN USING PRESERVATIVE OR ANTI COAGULANT AS REQUIRED BY TEST PROCEDURES.
P
-
NSTRUCTED PATIENTS REGARDING THE COLLECTIONS AND PACKAGING OF OTHER SPECIMENS SUCH AS URINE, SEMEN, FECES, PHLEGM
I
-
PINWORMS.
AND
ERFORMED WAIVED TESTING (URINE DIPS) AS PART OF PATIENT PREPARATION FOR SPECIMEN COLLECTION
P .
-
FFIXED LABELS ON SPECIMENS AND PREPARED SPECIMEN FOR SHIPMENT TO APPROPRIATE LABORATORY FOR TESTING
A .
-
RRANGED FOR SPECIAL SPECIMEN TRANSPORT WHEN NECESSARY.
A
-
ISPOSED OF BIOLOGICAL WASTE, NEEDLES AND RELATED HAZARDOUS MATERIALS.
D
-
OMMUNICATED W/ MEDICAL, CLINICAL, HOSPITALS AND TECHNICAL STAFF TO RESOLVE PROBLEMS REGARDING SPECIMENS.
C
-
OLLOWED DEFINED LABORATORY PROCEDURES AND MAINTAINED AWARENESS OF CHANGES TO PROCEDURES.
F
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ERFORMED ADMINISTRATIVE DUTIES SUCH AS PREPARATION OF REPORTS AND THE STORAGE OF LABORATORY AND OFFICE SUPPLIES.
P
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KILLED IN HARD DRAWS AND SPECIALTY TESTING SUCH AS FERTILITY, GLUCOSE TIME TESTING AND DNA TESTING, HIPPA
S
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OMPLIANCE
C
OHN MUIR HEALTH, PLEASANTON, CA
J 03/2003 – 1/2004
OHN MUIR PHYSICIAN NETWORK
J
EDICAL ASSISTANT – FRONT AND BACK OFFICE
M
EGISTERED/RE CERTIFIED PATIENTS, DETERMINED SOURCE OF PAYMENT, VERIFIED PROGRAM ELIGIBILITY AND INSURANCE
R
-
REPARED TREATMENT ROOMS FOR EXAMINATION OF PATIENTS, CLEANED, STERILIZED, AND MAINTAINED ADEQUATE SUPPLY OF
P
-
INSTRUMENTS
AINTAINED FUNCTIONING INSTRUMENTS AND EQUIPMENT, INVENTORY AND MAINTAINED MEDICAL SUPPLIES
M
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NSWERED ALL INCOMING CALLS: GREETED VISITORS/PATIENT, SCHEDULES, VERIFIED, AND PROCESSED APPOINTMENTS
A
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NTERVIEWED PATIENTS, TOOK MEDICAL HISTORIES AND APPROPRIATE VITAL SIGNS AND OTHER ANTHROPOMETRIC SCREENING TEST.
I
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DMINISTERED INJECTIONS TREATMENTS, PERFORMED EKG’S, MOUNTS TRACING, ASSISTED WITH LAB AND ASSISTED PROVIDER
A
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DURING EXAMS AS NEEDED.
BILITY TO COMFORTABLY ASSIST WITH ADULT AND PEDIATRIC PATIENTS, AND MAINTAIN STRICT CONFIDENTIALITY REGARDING PATIENTS
A
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INFORMATION.
REPARED FORMS FOR CLINIC REGISTRATION, FAMILY PLANNING, LABORATORY EXAMINATIONS ETC.
P
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SSURED MEDICAL RECORDS CONTAIN APPROPRIATE MATERIALS, INCLUDING CONSENT FORMS, DATA BASE, AND GROWTH CHARTS.
A
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CHEDULED APPOINTMENTS FOR PATIENTS AS WELL AS APPOINTMENTS OR PATIENT REFERRALS.
S
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ARTICIPATED IN, IN SERVICE TRAINING PROGRAMS, ATTENDED STAFF MEETINGS AND CASE CONFERENCES AS REQUIRED
P .
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RANSLATED FOR MEDICAL PROVIDERS AND OFFICE STAFF AS NEEDED.
T
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ONSULTED WITH THE MEDICAL PROVIDERS, SOLICITED INFORMATION FROM PATIENTS IN ORDER TO DETERMINE IF THERE IS A NEED
C
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EMERGENCY APPOINTMENTS.
FOR
UPPORTED PHYSICIAN/PROVIDERS IN MAINTAINING EFFICIENT PATIENT FLOW AND MEETING ESTABLISHED EFFICIENCY AND QUALITY
S
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STANDARDS.
TONERIDGE MEDICAL CENTER, PLEASANTON, CA
S 03/1996 – 03/2003
EDICAL ASSISTANT/OFFICE NURSE DR SARMA AND DR KOSCH MD
M
ESPONSIBLE FOR ALL OPERATIONS (MEDICAL AND ADMINISTRATIVE) FOR THE BACK OFFICE INCLUDING, ASSISTING WITH
R
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VASECTOMIES, TOE NAIL SURGERY, AND BASIC DIAGNOSTIC LABORATORY TESTING.
DUCATED PATIENTS ON SEXUALLY TRANSMITTED DISEASES.
E
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ONDUCTED MANDATED SCHOOL PHYSICALS.
C
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ESPONSIBLE FOR INVENTORY CONTROL, ORDERING VACCINES, HYPODERMIC NEEDLES AND ALL EXAM EQUIPMENT. –
R
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ERFORMED EKG TESTING, PAP SMEAR SET UP, INSERTING AND REMOVAL OF SUTURES, PERFORMING LAVAGE, AND LAB
P
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MICROSCOPE AND CENTRIFUGING.
EASURED AND RECORDED PRELIMINARY MEDICAL INFORMATION ON PROCESSED ALL NECESSARY PAPERWORK FOR PATIENT INTAKE
M
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APPOINTMENT SCHEDULING.
AND
DMINISTERED INJECTIONS, PERFORMED EKG’S, ASSISTED WITH LABS AND ASSISTED PROVIDER DURING EXAMS AND MINOR
A
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SURGERY AS NEEDED.
EDUCATION:
HLEBOTOMY EDUCATION PROGRAM SAINT LUKE’S HEALTH SYSTEM (2006)
P
EDICAL ASSISTANT CERTIFICATION WESTERN CAREER COLLEGE, SAN LEANDRO, CA (MAY 1995)
M
IPLOMA/ROP NURSE PROGRAM JAMES LOGAN HIGH SCHOOL, UNION CITY, CA (JUNE 1991)
D
CERTIFICATIONS:
EDICAL ASSISTANT DIPLOMA
M
ERTIFICATIONS OF INSTRUCTIONS IN PHLEBOTOMY
C
LINICAL LABORATORY PHLEBOTOMIST ( UNILAB)
C
ARDIOPULMONARY RESUSCITATION
C
IRST AID
F
R EFERENCES U PON R EQUEST
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