Customer Service Representative

Kelly Fleming 816-***-****

***** *. ** ****. *************@*****.***

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Shawnee, KS 66203

Achievements

• ‘Gold Level’ certificate received from Chartis Insurance for 100% call evaluations for one full quarter.

• In my 2 years of service at Nations Signature Closers, I was rewarded for my hard work and going above

and beyond, with exemplary performance evaluations and subsequent raises in salary earnings.

• Received company acknowledgment from Farmers Insurance after attaining 100% on call evaluations for

a full calendar year.

Skills

• Moderate proficiency with Microsoft Word programs

• Macros

• Optimaxx

• TranDotCom (TDC)

• Lead Cube

• 18+ years Customer Service experience

Additional Training

• Patient Health Information (PHI) compliance and guidelines – annually (2013 & 2014)

Experience

Quest Diagnostics

Client Services Rep I 10/13 – 07/14

• Process inbound inquires from medical facilities regarding patient lab results

• Research test orders, archived patient records, and laboratory requisition forms using Optimaxx

• Partner with escalation departments to resolve complex issues

• Provide lab test codes to new orders and order corrections

• Outbound follow up on patient test investigations

• Fax lab results, as requested

• Add tests to existing patient specimens

National Performance Agency (changed to Upper Lake Processing)

Customer Service Representative 9/12 – 9/13

• Sell, fund, and originate cash loans

• Process buy downs and payoffs

• Negotiate settlements

• Soft collections on returned payments

• Provide creative solutions to customer challenges

• Maintain customer account information

• Oversee department distribution of customer payment email notifications

Chartis Insurance

Customer Care Claim Representative 6/10 – 12/11

Kelly Fleming 816-***-****

10916 W. 64 Terr. *************@*****.***

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Shawnee, KS 66203

• Provided prompt, courteous customer service to inbound callers

• Coordinated employee communication relations

• Distribution of forms to Worker’s Compensation department

• Provided customers with basic information regarding casualty claims ( i.e., general liability) and property

damage

• Issued claimants for mileage reimbursement

• Issued direct deposit of payments

• Provided claim adjuster information upon customer request(s)

• Routed medical provider calls to necessary department(s)

• Requested police reports for commercial automobile accidents per compliance

Farmers Insurance

Consumer Solutions Customer Advocate 1/08 – 6/10

• Provided prompt, courteous customer service to inbound callers

• Processed customer payments

• Coordinated employee communication relations

• Processed and distributed insurance ID cards

• Provided inter departmental customer reference with accompanied communication(s)

• Investigated and processed customer claims, adjustments, and status

Nations Signature Closures, Inc.

Client Team Representative 4/05 – 12/7

• Scheduled closings with attorney’s, title companies, and notary publics

• Maintained client files

• Performed online searches on required or requested file data for compliancy

• Basic data entry

• Processed fee(s) adjustments

Blue Cross Blue Shield of Kansas City

Control Clerk 1/04 – 10/04

• Processed claims for departmental distribution

• Ensured document compliance prior to distribution

• Distribution of prints, and incoming/outgoing faxes

• Basic admin/clerical duties

• Maintain daily function of printers, fax, and copiers

• Data entry

Education

• Johnson County Community College 2 years completed

Associate of Arts (degree not obtained)

Kelly Fleming 816-***-****

10916 W. 64 Terr. *************@*****.***

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Shawnee, KS 66203

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