Service Sales Business, Service Operation handling, Technical Trainer

C URRI CULAM VI TAE

R A J E S H M O T I L A L G U P TA

Permanent Residential Address - Royal Park, Flat No. 1C / 104, Kanjur Village Road, Kanjurmarg East, Mumbai

400042.

Current Residential Address – Balaji CGHS Ltd, B1, Plot 7, Sector 3, Dwarka, New Delhi - 110075

Mob: +91-981*******

Email: *************@*******.***

GENERAL INFORMATION

Date of Birth : 16 November 1975

Age : 38 years

Marital status : Married

Gender : Male

Languages known : English, Hindi and Marathi

PROFESSIONAL QUALIFICATIONS

Degree Institutes/Colleges University Year of passing Percentage

MBA National Institute Chennai 2008 First class

Sales and Marketing of Business Management

Diploma CMC Institute Mumbai 2001 First class

In Software

Engineering

TECHNICAL QUALIFICATIONS

B.SC.(TECH) Watumull Institute Mumbai 1999 Distinction

In Electronic Instrumentation

specialized in Biomedical

Instrumentation

B.SC.(PHYSICS) DG Ruparel College Mumbai 1996 First class

GENERAL QUALIFICATIONS

H.S.C. U.B.S. Junior college Mumbai 1993 First class

S.S.C. IDUBS Hindi High School Mumbai 1991 First class

COURSE

LEADERSHIP

GE sponsored leadership course i.e Foundation of Leadership.

GE certified Technical trainer for Chromatography Product.

Résumé of Rajesh Motilal Gupta - Page 1 of 4

PROFESSIONAL EXPERIENCE

Organization : Wipro GE Healthcare Pvt Ltd

Position : Lead Operation & Validation Services

Reporting : National Service Manager

Located : Gurgaon

Rejoin dated : 01 July 2013

Team Size : Coordination with four different regions Sr. Regional Service Managers

Responsible for Current Jobs:

Experienced, Handled and Good customer base knowledge of three regions

•

West, South and North customers like Pharmaceuticals, Biotech Pharma, Major

research institutes, Academics.

Promote & Increase Service revenue at North region on Sale of Service

•

Contract, Spare Parts, Upgrades, Chromatography Cold System, Laboratory

products like Centrifuges/Electrophoresis/Mixer & Rockers/Temperature control.

Experienced of handling service sales business of 2M$ and beyond as well.

Support North region to achieve Service Sales business of 1M $.

• Experience of Key customers handling at North, East and Bangladesh regions like Panacea Biotec,

Premas Biotech, Incepta Pharmaceuticals Ltd, Incepta Vaccines Ltd and small segments private customers.

• Focus, Lead & Expert support on Qualifications or Compliance Services at India Pan Level.

Technical Expert on Liquid Chromatography Systems, Bioreactors or Fermentation systems

•

Microscopic System, Filtration Systems, Process Columns, Biacore Systems and

other lab products. Improve customer satisfaction level by providing best service support and solutions

on their problems.

• Responsibility to Improve on Key Performance parameters like Call back ratio, First time fixed ration,

Time to take to resolve breakdown calls, Warranty call time and Contract time call on Service delivery in North

region.

• Training engineers on the field for customer handling, customer satisfaction, and problem solving skills,

business promotion on opportunity, maintenance execution and how to bring technical solution for breakdown

calls and increasing field engineers confidence level in tacking all difficult questions from customers.

• Member of Global Expert panel to understand and provide solutions on request come to expert on Liquid

Chromatography systems.

• Leading newly setup On-line Engineer (OLE) team for non-contract customers. Non contract customers

log call into call center and this call comes to OLE team for telephonic support in resolving problem. This

intends to save travel and labor cost.

• Work with compliance team to review progress of EHS and update to Management on monthly basis at

India Pan Level.

Previous Role Handled :

No. Company Role Handle Experiences Start & End date Team Size

1. Agilent Technologies Strategic Account Manager 1yr 16 Jul 12 & 28 Jun 13 4

2. Wipro GE Healthcare Regional Service Manager 1yr 01 Jun 12 & 6 Jul 13 3

South

(Karnataka & Kerala region)

Résumé of Rajesh Motilal Gupta - Page 2 of 4

3. Wipro GE Healthcare Service Sales Manager 1yr 01 Apr 11 & 31 May 12 5

West Region

(Maharashtra, Gujarat & Goa)

No. Company Role Handle Experiences Start & End date

4. GE Healthcare Area Service Manager 2yrs 01 Apr 09 & 31 May 11

Maharashtra & Goa

5. Amersham Sr Service Engineer 4yrs 01 Apr 05 & 31 May 09

Biosciences Ltd Maharashtra & Goa

6. Amerhsam Service Engineer – 4yrs 01 Feb 01 & 31 May 05

Pharmacia Biotech Maharashtra, Madhya Pradesh,

Pvt Ltd Goa, Surat

7. P.D. Hinduja Hospital Biomedical Engineer 1yr 01 Mar 2000 & 31 Jan 01

EXPECTATION:

Total Experiences : 15Yrs

Present CTC : 19.7 L(Fixed + Variable)+Company lease car +other benefits

Level : Lead Professional Band (Middle management level)

Expected CTC : As per industry standard

Notice period : Two months

Preferred location : Mumbai only

PROFESSIONAL TRAININGS

Service Training on New Generation Chromatography AKTA Avant/AKTA Pure attended at Bangalore, India

New Course Instruction Presentation training attended on July2014.

Training Quality Module Global training attended on May2014.

Presentation skills & Instructional Strategies Global training attended on April2014.

Adult Learning Principles Global training attended on Mar2014.

Cytell Cell Imaging product training 2014 at JFWTC GE Healthcare Bangalore

IT Essential handling training 2014 at Gurgaon Wipro GE Healthcare Corporate.

Attended Agilent Technology’s Sale training program on Building Customer relationship 2013 at Delhi.

Attended Cytell Imaging Cytometer TTT training 2012 at Cardiff UK.

Refresh CGMP validation training at Shanghai China.

Advanced CGMP Validation training at Tokyo Japan.

Service training on Wave Bioreactors products, New Jersey, USA.

IQOQ validation basics training for AKTA range of products at GE Healthcare Life Sciences, Beijing, China

with bond signed.

Service training on AKTA product range at Amersham Biosciences Ltd., Malaysia, Asia Pacific.

Service training on AKTA Express and AKTA Pilot at GE Healthcare Bio-Sciences Ltd, Hong Kong, China.

Résumé of Rajesh Motilal Gupta - Page 3 of 4

Service training on Biochrom 30 Amino Acid Analyzer at GE HealthCare Bio-Sciences Ltd, Beijing, China.

Service Training on BIAcore2000 system - Analysis of protein binding and other proteomic applications at

Amersham Pharmacia Biotech, Bangalore, India.

Product training for BIAcore range of products at GE Healthcare Life Sciences, Singapore.

AWARDS RECEIVED

Awarded Best Service Sales performance in 2010.

Awarded most valuable player award in 2010.

Awarded Best Management performance award in 2009.

Awarded Global GE award for excellence in service delivery in 2007.

Awarded excellent service delivery country level for 2007.

Certificate of Achievement as Best Service Person 2006 from GE Healthcare Life Sciences, India

Certificate of Merit for Special Award for Service – 2003 from Amersham Biosciences Ltd.

Certificate of Merit for completing PC network hands on during a seminar conducted at P. D. Hinduja National

Hospital & Medical Research Centre, Mumbai.

Certificate for winning a competition on paper presentation titled Computed Tomography at a national

technical symposium, organized by Watumull Institute.

Résumé of Rajesh Motilal Gupta - Page 4 of 4

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