Customer Service Sales

CURRICULUM VITE

Personal Profile : Career objective:

A Professional Challenging Career, which will

Name : provide opportunity for continuous growth and

Sivanandham learning with a dynamic organization which

values individual contribution.

Father's Name : To work with full dedication and gaining

Mr. V. Anbazhagan professional's skills, competence and excellence

this will develop my personality and enrich my

Date of Birth : experience.

25 April 1985 Academic Profile:

B.Sc. Industrial Electronics (2002 to 2005) -

Sex: 68%

Male Christhuraj College, Trichy-12

Bharathidasan University.

Nationality: Additional Profile:

Indian Hardware Servicing and Trouble Shooting

Networking & Administration

Mobile No.: Systech (Hardware & Networking Academic)

+91-965******* Trichy.

Interested in:

E-mail : Computer assembling and maintenance.

***********@*****.*** Troubleshooting hardware and software problems.

Installing and configuring the peripherals,

Address for components and drivers

Communication: Team handling to achieve the targets.

Maintaining and improving the relationships with

the Customers.

Permanent Address: Maintaining the data and records of the customer

#57, Iyyanar Kovil for future reference.

Street Employment History:

K.N Pettai Position : Technical Consultant &

Thriuvanthipuram Instructor.

(Post) Organization : Alpha Circuits, Trichy.

Cuddalore-607401. Duration : Nov. 2005 to Nov. 2008.

Temporary Address: Responsibilities:

#9, Cuddalore main To register a new client requirements.

road, Circuit analyzing and Designing.

Opp to MGMC, PCB Circuit implementation

Pillaiyarkuppam, Have to explain the Project details to the

Pondicherry. client.

607402.

Position : Senior Customer Service

Associate.

Organization : First Source Pvt Ltd, Trichy.

Duration : Nov 2008 to Oct 2010.

In-case of Emergency:

Responsibilities:

962-***-**** Respond and dissolve all first level inbound

954-***-**** inquiries.

786-***-**** Consistently utilize multiple resources to

resolve inquiries while on the phone.

Follow through on customer issues promptly and

accurately until completion.

Languages Known : Transfer complex issues to appropriate staff

after completely and accurately, acquiring

Tamil, English information regarding issue.

Position : Team Leader.

Organization : Spintech Solutions, Trichy.

Duration : Oct 2010 to Feb 2013.

Hobbies: Responsibilities:

Analyzing system logs and identifying potential

Reading Books issues with computer systems.

Playing Volleyball, Troubleshooting any reported problems.

Cricket and Chess Performing routine audits of systems and

Drawings software.

Applying operating system updates, patches, and

configuration changes.

Installing and configuring new hardware and

software.

Team handling to achieve the target in the

sales.

Position : Customer Service

Executive.

Organization : Vodafone Cellular Pvt. Ltd.

Duration : Mar 2013 to Jan 2014.

Responsibilities:

Responsibility includes proper documentation,

coordination with sales to getting minimum gross

barring of numbers.

Retention of postpaid customers by maintaining

relationships and ensuring proper and early

resolution to their issues.

Quality operation of customer touch points

(Vodafone Store/Mini-store), CSAT at front end

by ensuring proper resolution at touch points

for customer issues.

Performing backups and having good quality sales

in Postpaid, Prepaid, Data cards, Cordiant and

Data packs.

Strategy Building to ensure better Customer

Services and Proactive Retention

Activate the Postpaid numbers under the Moto

"Walk out Taking".

Declaration:

I hereby declare that the information provided

above is true to the best of my knowledge and

belief.

Place: Pondicherry.

SIVANANDHAM

Date:

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