Customer Service Assistant
Resume:
April Cregg
Newport Beach, CA 92663
Day/Evening: 714-***-**** **********@*****.***
To obtain a position as a team-player in a people-oriented organization where I can maximize
my customer-service, teaching and purchasing experience in a challenging environment to
achieve the corporate goals.
Qualifications Summary:
Strong interpersonal skills
Quick learner and easily adaptable to new situations
Computer literate
Problem solving and analytical skills
Highly organized and oriented to the needs of the customer
Professional Experience:
Substitute Teacher
January 2014 – Present
Menifee Union School District
December 2009 – Nov 2013
Tustin Unified School District, Tustin, CA
September 2013 – November 2013 (laid off due to reduction in force)
Purchasing / Special Projects Assistant
Corsair Electrical Connectors, Irvine, CA
• Responsible for the purchase of all shop supplies for aerospace manufacturer
• Did research and evaluated data for projects involving inventory control and sales
forcasts
• Updated and maintained Bill of Materials for all series electrical connectors
Purchasing, Customer Service, Inventory Control
Sept: 2007 – October 2011
Smarthome, Irvine, CA
Worked in various temporary positions with the company as needed
• Incoming call center rep responsible for handling incoming customer phone calls, on
line chats, and responding to customer emails
• Acted as an assistant to purchasing manager and communicated with vendors to
insure on time delivery of products
• Participated in inventory cycle counts and assisted the accounting department with
data entry
MRO Purchasing Agent
June 1997 – January 2001
SPM incorporated, Anaheim, CA
• Responsible for the purchase and on-time tracking of packing materials and office supplies
• Tracked vendor returns due to quality issues and also did receiving transactions to balance
out inventory as needed
• Tracked on time delivery and communicated with vendors on a daily basis
Bill of Materials Management and Electronic Component Buyer
January 1990 – May 1992
Dinamation International, Irvine, CA
• Responsible for the creation and management of Bill of Materials for all new products
• Generated daily replenishment reports and purchased electronic components for new
products as demand would dictate
Bid Control and Small Business Processing / MD80 Systems Analyst
April 1985 – January 1990
McDonnell Douglas – Long Beach, CA
• Worked in conjunction with purchasing agents to process and track sealed bids for various
aerospace contracts
• Processed new vendors who qualified as small business owners so that they could be
considered in the seal bidding process
• Responsible for creating daily status reports for upper management that outlined both general
assembly and customer requested changes to MD80 aircraft
Education:
Multiple Subject teaching credential
California State University Fullerton, Fullerton, CA
Bachelor of Arts – Liberal Studies
California State University Fullerton, Fullerton, CA
Associate of Arts – Liberal Studies
Rancho Santiago Canyon College – Orange, CA
Associate of Arts – Business Communications
Long Beach City College – Long Beach, CA
Technology:
Extremely comfortable in both PC and Mac environments.
Proficiency with Microsoft Office (excel, word, power point) and am quick to learn other
applications as needs dictate.
Typing Speed 50 WPM and also 10 key by touch.
Community Involvement:
Volunteer at Aquarium of the Pacific 05/12 – present
Exhibit interpreter – responsible for educating the general public about sea
life as it pertains to the all aspects of the Pacific Ocean
Villa Park Rotary Club
Participate in various activities which have included cooking dinner at the
Ronald McDonald house and working on various other events to help the
community
Contact this candidate