Manager Customer Service

CURRICILUM VITAE

PERSONAL DETAILS :

NAME : JAIDEV SIROTHIYA

ADDRESS : A-104/105,CHANDRESH OASIS[ABE]C.H.S.LTD.

LODHA HEAVEN,NILJE,KALYAN SHIL ROAD,

DOMBIVILI(EAST) THANE – 421 203

DELHI ADDRESS : 49 A, pocket A3, Sector 71, Noida(U.P.) pin- 201307

CELL NO. : +91-897******* / 828-***-****

EMAIL: ***************@*****.***, ************@*****.***

SKYPE: rajfrmbombay

DATE OF BIRTH : 16/01/1972

MARITAL STATUS : MARRIED

I was exposed to all aspects of Imports / Exports, Sea and Air, Custom Clearance, Transportation,

shipping liners operations in all its totality. to finer observations in logistics of containers & break

bulk equipments. From LCL trading among forwarders to maintaining a tight & proper operational

performance with optimum team. I have grown in responsibility with following companies.

EDUCATION :

Bachelor of Science

SUMMARY OF EXPERIENCE :

Current Profile:

BRANCH MANAGER

With KOIN LOGISTICS INDIA PVT. LTD.

Koin Logistics is sister concern company of L.K. Logistics which of one of the large shipping logistics and

freight forwarder in Korea.

Job profile included: Management of the Company Business, Sales, Operations, Customer Service,

Finance, Business Development, Global Network, Manage and supervise team efficiency,

Monitoring of staff performance.

Exports Sea and Air / Imports Sea and Air

1. Special equipments /ODC /Break Bulk, 2. Hazardous Cargo 3. CIS Destinations

4. Cold Storage Reefer (Refrigerator containers ) 5. Break Bulk, 6. Containers FCL/LCL

7. Dangerous Cargo, 8. Shipping Perishable Cargo

Responsibilities:

Strategize marketing / business / development / operations / projects

I will be responsible to enhance the reputation and relationship of the company with key customers

and accounts in order to further the division’s business interests.

Development of annual business plan and tactic, implementation of plans, setting performance

targets, infrastructure development.

Continuous improvement measures launched by the global / regional / country management to

achieve service efficiency, cost reduction, yield and productivity enhancement. Support owner

management in devising and implementing current and new business strategies.

Communication with the global network, key customers and key vendors to mitigate and address

critical problems affecting business performance & organization credibility.

Financial and sales performance, i.e. meeting national carrier volumes, process benchmarks, service

failures, monthly budgets.

Setting up all support functions related to freight forwarding.

Maintaining good relationship with the senior management of air lines and shipping lines, negotiate

contracts with regional aviation and ocean group to ensure the services provided by these partners

are in compliance with the organizations operational requirements

Defined targets and measure performance against them, including control of receivables.

Manage and supervise team efficiency on day-to-day basis. Ensure compliance of quality

systems to realize service excellence to customers and from suppliers.

Analyze and rationalize costs wherever possible.

Find opportunities to augment revenue streams, enhance sales efficiency to sustain / increase

company business, negotiating legacy supplier contracts, whilst formulating new ones.

Engagement, promotion, transfer, training and dismissal of employees, monitor and evaluate staff

performance

2003 to 2011:-

BRANCH MANAGER

With R. J. BROS. INTERNATIONAL SERVICES / KINSHIP SHIPPING AND LOGISTICS,MUMBAI.

Key responsibilies include :

Managing the company,Maintaining the accounts with Imports and Exports shipment status reports

to buyers and overseas agents.

Buyers consolidation for verius ports

Sending weekly reports to Head Office with client visit details as well as the cargo projection for the

following weeks.

Co-ordination with the Operation Manager at C.F.S. to ensure the shipment sail on the planned

vessels visiting the regular and new clients for Exports as well as Imports movements.

I will attend ship’s to witness the discharge of Import and tran-shipment containers and also to

witness the movement of containers for restow. The seal numbers of such containers will be noted

and new seal will be fixed and report to be provided if any of the containers are found to be without

seal or with damaged seals.

We will ensure that all containers mentioned in Master List are discharged. We will tally and

supervise the cargo at the time of unstuffing of the containers at CFS and the time of delivery of the

cargo the consignees.

will supervise the delivery of cargo to various consignees

We will provide you with a daily de-stuffing report, will collect a EIR of the empty container after

de-stuffing.

Supervise the cargo at the time of unstuffing of the containers at CFS and the time of delivery of the

cargo the consignees

Ground rent interface, Laden / Empty status report, Round time status of a container, Revenue loss

of a container subjected to repairs, Daily stack report, Transporters Liability at pre-stack,

Transporters liability at Nominated site, Revenue loss on account of contractors per container,

Ageing Analysis of containers.

Direct the survey co. to inspect containers on its arrival, De-stuffing operations and co-relating our

turn of consignment., Repair control basis cost effectiveness, Idle time control at warehouse,

Imports and Re-export control, Customs bond control.

On hire, off hire survey of containers by surveyors along with damage estimate approved by storage

yard.

Daily in-out report from container yard E.I.R. of damaged boxes, pre-post survey of containers.

2000 to 2003 :

Worked with R. J. Bros. International Services .,MUMBAI as GENERAL MANAGER.

Job profile included :

OPERATION / MARKETING

Co-ordination with the foreign offices for the LCL and FCL movements of key

Clients and Updating on the projected volume for planned vessels

Visiting the Importers and CHAs for their Import movements.

Operation co-ordination with the logistics dept with relation to the availability of equipments their

allocation to the regular supporters.

1998 to 2000 :

Worked with ALDEBRAN MARINE CUNSULTANTS PVT.LTD.Mumbai as a Manager

(IMPORT & EXPORT DIVISION)

Providing with full information of Imports and Exports Cargo and Containers

Co-ordination with Marketing Department,Planning of De-stuffing,Vessel planning etc.

Handle Break Bulk Vessel ODC Shipments Project cargo,co-ordination with Surveyors

Loaded and Empty container survey.

Visiting the C.F.S. on daily baiss for Supervision of carting/stuffing plan.

1993 to 1998 :

Worked with A. K International Services .Mumbai as Operation Manager.

Manager and Marketing

Sending weekly and monthly report to principles

Providing full information from C.F.S.

Co-ordination with C.F.S. staff for De-stuffing of Import cargo.

Co-ordination with Importers, Forwarders, Shipping Liners and C.H.A.

Break Bulk Vessel Supervision

COMPUTER SKILL :

Knowledge of working on personal computer in the programs MS-Word, Excel, Power Point,

Internet Explorer

JAIDEV SIROTHIYA

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