Customer Service Representative
Resume:
Laurie N. Neuman
*************@*****.***
OBJECT IVE:
I am organized, self-motivated, hard-working, dependable and dedicated to exceeding
expectation. In addition, I believe that my experiences in dealing directly with the public
have enabled me to perfect upon my ability and effectively communicate with diverse
g roups of individuals in accelerated environments. I have acquired strong customer service
and problem-solving skills. I believe that my several years of experience as a devoted
customer service representative will prove my greatest asset to your organization’s ongoing
operational goals.
SKILLS/AREAS OF EXPERT ISE:
Customer service
o
o Telephone etiquette
o (Microsoft Word, Excel, PowerPoint, Office and Outlook)
o Data Ent ry, Filing and Typing (75 WPM)
o Facsimile, Printer, Copier and Scanner
o Multi-line Phone Systems
EXPER IENCE:
Liberty Office Products 11/2013-5/2014
Houston, Texas
Lead Generator
• Generate sales of office supply products
• Make cold calls, track and follow up on leads.
• Provide customer quotes, and handle overall coordination of customer service.
Kids Party Zone 07/2012-08/2013
Houston, Texas
Front-Desk Supervisor
• Accept and process cash, credit, and check payments.
• Provide high level of customer care to all customers and guests.
• Ensure all of staff completes responsibilities in timely manner.
• File invoices and other company documents at end of every shift.
• Monthly procurement of office supplies.
Target Stores, Inc. 8/2010 – 8/2011
Katy, Texas
Guest Services Representative
Accept and process cash, credit, or check for Target Card customer payment transactions.
Credit customer accounts, provide cash-backs and perform product exchange.
Maintain shelved merchandise for proper placement.
Answer multi-line telephones and promptly direct callers to appropriate department.
Cashier Representative
Receive cash, credit, or check payments from customer in exchange for store merchandise.
Provide a high level of customer care.
Hope Toner, Inc. 1/2009 - 4/2011
Houston, Texas
Inventory Control Specialist
Daily audit of office supply and consumer product and perform inventory adjustments as needed.
Procurement of office supply and consumer product.
Create and maintain communications report for team leader and sales department.
Visual validation of received supplier merchandise.
ExecuTeam Staffing, Personnel Services 11/2007 - 2/2008
Houston, Texas
File Clerk (Temp)
Code, file, and retrieve employee personnel forms.
Purge outdated records according to company policy guidelines.
Monitor removed files and documents in company database.
Additional office duties include; faxing, filing, copying and collating.
Education:
Houston Community College Systems
Houston, Texas
• Health and Science Information
My primary focus, upon completion of my studies, is a career in Dermatology.
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