GURJEET BAL
*** **** ****, ********, ** ***** H: 815-***-**** C: 815-***-**** *.*******@*****.***
P rofessional Summary
Experienced in office for 6 years.
Managed in retail for 6 years.
Organized and detail-oriented Bank Teller with 6 years of cash handling and customer service experience.
Understands general accounting and finance concepts.
Customer-focused Retail Sales Associate with a solid understanding of the dynamics of retail sales
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to
minimize customer dissatisfaction and increase customer loyalty.
Core Qualifications
Exceptional customer service MS Excel expert
MS Office proficient Detail-oriented
Bilingual in English, Punjabi, Hindi Cash handling
Quick learner Advanced accounting background
Dependable and reliable Self-motivated
Proper phone etiquette type 40-50wpm
Experience
Manager 09/2011 to Current
BP Gas Station Antioch, IL
Manage employee schedule, banking, order inventory, cashier and assist customer with their needs.
Maintained visually appealing and effective displays for the entire store.
Customer Service Rep. (Call Center) 09/2009 to 02/2010
LaSalle Network/REDBOX Downers Grove, IL
Answering customers via phone and emails, handling billing disputes, reporting broken machines, pulling
damaged disk's out of rotation, handling fraud accounts and disks, processing refunds.
Provided accurate and appropriate information in response to customer inquiries. Properly directed inbound calls
in phone queues to improve call flow.
Owner (Self Employee) 05/2005 to 03/2009
G & A BAL LLC Norton Shores, MI
Completed weekly schedules according to payroll policies.
Interviewed, hired and trained new quality customer service representatives.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Created new processes and systems for increasing customer service satisfaction.
Computed accurate sales prices for purchase transactions.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy.
Successfully interacted with customers and retail buyers to expedite orders.
Assisted customers with store and product complaints.
Maintained adequate cash supply in cash drawers in multiple checkout station.
Customer Service Representative (Teller) 10/2005 to 01/2007
National City Bank Norton Shores, MI
Processed deposits and withdrawals for customers, assisted customers with questions.
Exceeded targeted sales goals.
Helped customers select products that best fit their personal needs.
Educated customers on product and service offerings.
City Carrier 01/2004 to 05/2005
U. S. Postal Services Rochester Hills, MI
Operated motor vehicles in a safe and efficient manner.
Delivered mail, parcels, certified and register mail.
Customer Service Supervisor 10/1999 to 05/2001
K-mart Sterling Heights, MI
Delivered excellent customer service with locating merchandise.
Addressed customer inquiries and resolved complaints.
Directed and supervised cashiers.
Answered incoming calls.
Processed returns for customers.
Office Administrator 11/1995 to 11/1996
Kelly Services (GM Truck Group) Pontiac, MI
Planned travel arrangements for executives and staff.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Drafted meeting agendas, supplied advance materials and executed follow-up for
meeting,
01/1990 to 08/1995
Schaumburg, IL
Office Administrator/Accountant
Illinois Department of Transportation
Processed invoices per month for a large-scale organization.
Verified details of transactions, including funds received and total account balances.
Coordinated approval processes of all accounts payable invoices.
1986
E ducation
Palatine, IL, USA
Chicago, IL, USA
High School Diploma
Palatine High School
Computer Operation
CLC (Computer Learning Center)