Customer Service Representative

Tesha J. Neal

***** *. **** ***. *. ( Haskell OK 74436 ( 918-***-**** (

********@*****.***

Professional Summary

8+ years of office experience seeking a challenging administrative position

to utilize my recent education in business administration and professional

skills in a dynamic workplace.

. Strong knowledge of general accounting procedures

. Adept at resolving customer service matters

. Instructed challenging curriculum to employees for training purposes

. Designed and prepared healthcare office manual for assistants

Education & Certifications

Bachelor of Business Administration

2014

American InterContinental University

Schaumburg, IL

Associate of Arts in Business Administration

2012

American InterContinental University

Schaumburg, IL

Academic Training

. Basic Knowledge of Accounting Principles and

Procedures

. Financial Forecasting

. Marketing

. Inventory Control

. Insurance Billing

. Inventory Control

. SWOT Analysis

. Variance Analysis

. Software Skills

. Microsoft Office including Excel and Power Point

Professional Experience

Customer Service Representative 11/2013 -

01/2014

West Communications Tulsa,

OK

. Answered inbound customer calls in a call center environment.

. Made decisions regarding customer issues by issuing appeasements by way

of gift cards, percentages off order, free shipping etc.

. Utilized multiple programs to assist customer regarding ordering,

billing, shipping, and rewards.

. Calculated credit requests, entered promotions and answered

customer e-mails.

Student

American Intercontinental University

11/2010 - 02/2014

Hawthorne Estates, IL

Bachelor Degree

Utilized my time at home to concentrate on courses for a Bachelor degree

in Business Administration.

Business Office

Dr. Johnny Starkey DDS

04/2009 - 11/2009

Broken Arrow, OK

. Made decisions regarding patient scheduling and treatment plans.,

. Received and posted insurance and patient payments.

. Maintained patient records, answered phones and assisted with back

office procedures.

Manager

Subway

06/2006 - 04/2008

Nowata, OK

. Accountable for daily bank deposit, created weekly employee scheduling.

. Responsible for inventory and ordering, made decisions regarding daily

operations.

Business Office

Dr. William P. Smith Jr. DDS

Bartlesville, OK

01/2006 - 11/2006

. Responsible for scheduling patients, received

payments, made decisions regarding treatment

plans.

. Completed patient chart notes, performed x-rays and developed x-rays.

. Completed front office duties, verified patient insurance, filed

insurance claims.

Dental Assistant

All Smiles Pediatric Dentistry

05/2002 - 01/2006

Tulsa, OK

. Collaborated and communicated with vendors to maintain dental

supplies.

. Maintained patient records, material safety data sheets.

. Assisted with preparation of licensure with Oklahoma Board of

Pediatric Dentistry.

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