Customer Service Representative

Khadijah N. Bell

**** ****** ***** **** ***** Springs, GA 30350 Mobile Phone: 770-***-**** E

mail:**************@*****.***

Objective: To secure a position with a supportive organization that will make use of my strong managerial skills

and customer service strengths while allowing room for professional growth and advancement.

Summary of Qualifications

Administrative support professional with diverse background who is committed to being a team player.

Possess the ability to work effectively and efficiently in high stress environments. Proven ability to adapt to

varied cultural and business environments. Consistently demonstrated ability to take initiative in completing

tasks, commended for dependability and consistency. Self motivated hard working individual who possesses a

sincere desire to grow and advance within a progressive organization.

Skilled User of Technology Certified in Microsoft Office Suite; Familiar with AS400 & Domino; Knowledge of

WordPerfect, Lotus Notes, PeopleSoft, QuickBooks, Oracle, Peachtree and Drake Tax Preparation software

Expertise in all areas of office administration Including Professional Correspondence/Report Writing; Creating

Presentations/Proposals; Maintenance of Executive Calendars; Scheduling/Appointment Setting; Internet and

Traditional Research; Desktop Publishing; Typing speed of 65 wpm and Ten Key speed of 12,000 ksph.

Detail oriented multi tasker; Excellent Organizational and Time Management skills; Capable Problem Solver.

Effective communicator polished telephone, interpersonal, and writing skills.

Retail Buying experience

16 Years of experience in Beauty Industry

Medical Terminology & Medical Coding Experience

Professional Experience

Salon Manager/Master Stylist Couture Hair Studio

02/2011 5/2014

Responsible for day to day operations of full service Multi cultural Salon. Duties include supervision of staff,

customer service, weekly payroll processing, cash handling, and bank deposits. In addition, was responsible for

all aspects of marketing and promotion including managing social media, print and television marketing.

Handled recruitment and interviewing; Payroll ;Processing of Accounts Payable and Vendor

Management.Provided Hairstyling services including Natural Haircare, Braiding and Hair Extensions to an

exclusive clientele.

Store Manager/Buyer Kidsburgh Clothing Store

04/2009 08/2012

Oversaw daily operation in specialty children's boutique. Supervised staff of 4 Sales Associates; handled

scheduling taking care to ensure adequate staffing daily. Was responsible for making all buying decisions. Met

with vendors; Attended Trade Shows in Las Vegas, New York and Dallas to source new merchandise according

to market trends. Was influential in all marketing campaigns and was directly responsible for a 35% increase in

sales during "Back to School" shopping seasons in years 2010 2011. Also responsible for Store setup for Non

Profit campaigns such as Toys for Tots.

11/2004 01/2008 Site Supervisor 5 Star Janitorial Services

Managed daily administrative operations for a janitorial company which included establishing work priorities;

assisting with the resolution of problems related to the day to day operations of the company. Reviewed,

reconciled, and evaluated monthly ledgers, budgets, and financial reports for accounts; Maintained, and

processed payroll time sheets, sick and personal leave documents, travel reimbursements, purchasing

documents, and employment documents for staff. Served as initial point of contact for new clients requesting

services. Responded in a timely manner to all RFP (Requests for Proposals) as needed. Assisted with

advertising by contacting various media avenues; assisted

with the design of promotional materials brochures, direct mail pieces, etc. Performed other job related duties

as needed

Executive Assistant/Special Events Coordinator E.F. Productions L.L.C.

06/2000 09/2004

Provided executive level administrative support, this included greeting clients, scheduling meetings, making

travel

arrangements (Domestic and International), and composing documents. Maintained Accounts Payable, Accounts

Receivable, and Payroll records. Processed W 2 forms. Served as initial point of contact for clients and vendors;

handled all request for proposals and contracts. Was later promoted to Special Events Coordinator where

responsibilities

included providing innovative and cost effective event solutions for clients. Required ability to manage and

execute projects “on time” and “under budget”. Handled day to day activities such as conceptualizing and

implementing

events, updating resource database, supervising graphic needs for events; tracking project progress and

activities.

Developed a network of contacts within the region; managed files for both vendors and venues; orchestrated

vendor/site visit meetings Fostered and maintained a cohesive, collaborative, and productive

relationship with both vendors and clients. Strategized continually to deliver optimal risk management in varied

stages of planning process . Prospect and solicit corporate sponsors, Kept in constant contact with

media outlets to ensure prime coverage of events.

Dealt directly with entertainers and their management – demonstrated ability to quickly build rapport with industry

executives. Managed logistic details of events including travel, itineraries, and programs. Trained and

supervised Event Promoters in numerous guerrilla marketing techniques to secure adequate attendance and

profit, as needed.

Dispatcher/Customer Service Representative AAA Mid Atlantic

05/1998 04/2000

Employed as Customer Service Representative and Dispatcher for international auto club

Processed customer orders, payments, and some soft collection of past due accounts in U.S. and Canada.

Responsible

for up selling current customers. Consistently exceeded sales and customer relations quotas. Recognized by

department for Excellence in Customer Service. Utilized a Windows based PC application to process Roadside

Assistance

request information from the Roadside Assistance Call Center, ERS Online system, dedicated police hotlines or

the RAP program servers to place Roadside Assistance requests on behalf of the Members.

Analyzed information contained on service requests to determine the most appropriate method to meet or exceed

the

Members service needs. Dispatched calls in a timely manner to facilities/trucks using a variety of communication

channels (e.g., telephone, two way radio/direct connect, digital/computer data link, fax and pager).

Was certain to remain cognizant of all pertinent data (Member situation, vehicle problem, location, etc.) to relay

information needed to service drivers. Made decisions regarding priority level of a calls by analyzing

information related to safety and hazardous situations, weather conditions, traffic situation, special extenuating

circumstances, etc. Looked for ways to make reasonable accommodations for Members in

non traditional situations to ensure the best customer service was given at all times. Followed call

center/dispatch center procedures for maintaining accurate documentation on the status of each call within the

area and ensured documentation is complete before calls were cleared with proper codes, assuring accurate

payments to contractors.

Administrative/Payroll Clerk Allegheny County Courts Of Common Pleas

06/1996 09/1997

Handled all administrative duties including filing, composing correspondence, answering multi line phone system,

and

processing travel reimbursements for Family Division of County Courts. Responsible for processing payroll for

Family Division, tracking and data entry of pay hours and sick/vacation hours.

Education

Presently Pursuing Bachelor of Science in Healthcare Administration Brookline University

2013 2014 Nursing Assistant Certification Assured & Associates Medical Training Center

1999 2000 Diploma in Cosmetology Pittsburgh Beauty Academy

1995 1997 Associate Degree in Business Administration/Retail Management

Sawyer Business School

REFERENCES FURNISHED UPON REQUEST

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