Customer Service Supply Chain

WILFREDO M. TUANO, B.S.C.

"Committed to Supply Chain Excellence" ? 905-***-**** ?

*****.*****@*******.***

SUMMARY

Supply Chain Professional with extensive and diversified management

experience in supply chain, administration and, accounting and logistics;

specializing in strategic business partnerships for global food and

beverage and, transportation organizations. Demonstrated success in the

following key areas:

. Sound Business Intelligence and recognized for the capability to think

strategically.

. Excellent abilities for forge Strategic Business Partnership Programs

with internal and external stake- holders.

. Facilitator for Continuous Improvement Programs and Proven Customer

Relations Management Skills.

. Multi-tasking skills to manage competing task, provide win-win

solutions to complex customer issues.

. Proficient in SAP, Maximo, Microsoft Excel, Word, PowerPoint and

Outlook.

. Strong Communication, Highly Analytical and Performance Driven,

Excellent Facilitation, proven Interpersonal, Collaborative, Problem

Solving and Negotiation Skills.

. Inherent ability to forecast, plan, analyze, control and recommend

business and supply chain solutions.

. Demonstrated the ability to meet and even exceed customer expectations

in supply chain operations towards leveraging continuous improvements

in the areas of Customer Service, Transportation, Decision Making,

Time Management,Demand, Supply Planning, Sales, Marketing, Finance,

EDI and other cross-functional teams.

ACHIEVEMENTS

. Spearhead in the implementation of the Strategic Business Partnership

Program by presiding over the Annual Business Partner's Day and

monthly operations reviews with service contractors and suppliers.

. Reconciled major discrepancy in materials charges to various work

orders, which resulted towards the realization to C$1.5M in additional

revenue amount.

. Attained highest value of negotiated savings for major equipment and

services acquisition valued at a total amount of C$.4M per annum on

average.

. Identified non-conformances of vendors and implemented corrective

actions, which led to improve quality of services rendered, valued at

the total amount of C$.25M.

. Developed and suggested Winter Preparedness Program to ensure

performance efficiency during critical winter months, that resulted in

increased equipment reliability to 98% and maximized profitability.

. Selected as the first buyer to perform foreign purchasing from the

international market.

. Outstanding Employee Ten-Year Service Award.

EMPLOYMENT HISTORY

MONDELEZ INTERNATIONAL, Mississauga, ON Sept. 2012

- Nov.2013

Customer Supply Chain Specialist

. Administered efficient methods for the total order bill cycle as it

relates to accounts assigned, an integral part of the sales team,

providing tactical real time supply chain solutions and customer

service.

. As a direct contact for Customer Buyers, executed effective

communication across the Business Team and cross- functional supply

chain teams, for the tactical optimization of orders, logistics,

inventory flow challenges, allocations, out of stock, product

shortages, pricing accuracy, and policy changes as related to the

whole order management.

. Attained strong customer relationship by optimizing current business

processes and leveraging cross-functional support, internal resources

and strengths as aligned to customer strategic vision, in addition to

surpassing customer expectations.

. Directly accountable for customer service related KPI's, as well as

support cross-functional supply chain groups for reaching performance

targets and providing technical leadership as required on logistics

programs, supply chain strategies and projects.

. In conjunction with Sales, Finance and Logistics effectively managed

day to day customer claims, returns, shortages, product changes,

logistics and vital issues by finding the root causes of problems and

suggesting win-win solutions as aligned with internal control and

policies, while maintaining customer satisfaction.

. Monitored customer forecasts and inventory using Customer Fill Rate

Processes. Continuously reviewed customer data, analyzed supply

situations, and identified actionable solutions to meet inventory and

stock targets, analyzed demand variations, supply trends, formulated

and suggested action plans to the Sales Team and Customer Business

Team to exceed service metrics and surpass customer expectations.

BOMBARDIER TRANSPORTATION, Toronto, ON

2002 - 2012 Senior Clerk for Technical Services

. Acted to monitor the regulatory compliance section of the maintenance

system as reflected in the Key Performance Indicator and ensured that

all air brake inspections are captured prior to their target dates.

. Assisted Project Managers, Project Team Leaders, Maintenance Managers

in Procurement and end users in procurement activities, processing of

Purchase Requisitions, Back Ordering of electrical, mechanical parts

and materials through SAP and Maximo systems applications.

. Determined, coordinated and expedited the procurement of fleet

maintenance parts and services needed on an urgent basis ordered on

urgent basis thru the use of maintenance system.

. Identified all areas within the operations department that needs

process and cost improvements.

. Developed specifications of all parts required to be back ordered and

coordinated with materials department to ensure on time delivery and

quality standards are met in accordance with company's

supply chain programs.

. Conducted supplier performance audits, acted as liaison between

services contractors and shop management to manage performance levels

and improve service level efficiencies in the supply chain.

. Processed and created all purchase requisitions from various

departments thru SAP system, followed up and coordinated Purchase

Orders, coordinated receiving in the inventory system and monitored

schedules of delivery and availability of parts and services.

. Collaborated with all end-user departments to consolidate similar

category of parts required to be back ordered to leverage on landed

cost of items and ensure the best ultimate value of parts and

supplies.

. Monitored and updated on a daily basis charts and spreadsheets for the

various modification and modernization projects of the operations,

reported non-compliances and analyzed impact on cost.

. Developed and suggested strategies to establish and define

accountabilities in the work order system, administered process

improvement in the back order system and introduced monitoring system

to managed life cycle of critical components in the maintenance

program of locomotives.

SAN MIGUEL CORPORATION

1989 - 2002

(Asia's largest Food & Beverage Company)

Buyer/Purchasing, San Miguel Brewing Group, (1998-2001)

. Led the Procurement Group in the overall procurement process, strategy

and policy implementation and activities for all the raw materials,

MRO, MRP, business services and third party logistics providers'

requirements of the plant.

. Invited tenders and contractors for the bidding process of various

projects, reviewed quotations, determined terms, price and conditions,

recommended contracts and administered purchase orders.

. Conducted reviews for supply contracts and agreements, as well as

vendor's compliance. Identified non-conformances and implemented

corrective actions, which improved quality of services to 90%.

. Researched and analyzed market conditions in high value electrical

component areas to mitigate varied risks of cost fluctuations, ensure

timeliness and availability of supply.

. Reviewed supplier performances and updated score cards portfolio,

generated and maintained P.O./Contracts, managed Vendor Claims,

managed supplier inventory to ensure adherence to suppliers terms to

minimize write off within SAP.

. Identified areas for improvement and recommended processes and

initiatives that increased procurement efficiencies to 95%,

progressively per year in terms of savings and service levels.

Technical Assistant to the Logistics Director, San Miguel Brewing Group,

(1996 - 1997)

. Assisted the Logistics Director in the overall improvement and

developmental planning of logistics operations, both inbound and

outbound logistics operations, from MRP, Procurement, Supply Chain,

Third Party Logistics, Finished Goods Movements, Sales Logistics and

Transportation Management.

Accounts Receivable Analyst, San Miguel Foods Inc., (1992-1996)

. Administered improvements in the Accounts Receivable collection

program that resulted in the decrease of 32% of past due accounts,

amounting to C$1.2M.

Inventory Controller, Agri-Business Division, (1989-1992)

. Developed and administered inventory planning and control methods that

resulted in established re-order points, safety stock levels,

maximized space utilization and achieved just in time deliveries.

EDUCATION

Bachelor of Science in Commerce, Major in Accounting

(Recognized as a Bachelor of Science, CMA Canada)

Far Eastern University

MBA Essentials, Enhancing Organizational Performance

Learning Tree International School

PROFESSIONAL DEVELOPMENT

Diploma Program, Procurement and Supply Chain Management

PMAC Purchasing Management Association of Canada

Training and Seminars Taken:

. Communicating with Authority and Impact

. Resolving Conflicts in the Workplace

. Facilitator's Training for Continuous Improvement Teams

. Team Building Seminar and Workshop

. Seven Basic Habits of Highly Effective People

. Quality of Service Seminar, 5S' Orientation

. Six Sigma Awareness Training

. Strategic Sourcing & Supplier Management

. Advance WORD, Basic EXCEL

. ISO 9000 Familiarization

. Customer Service Training

. SAP R/3 M/M Systems Applications Product

. Project Management Seminar

AFFILIATIONS

Ontario Institute PMAC

Purchasing Management Association of Canada

Contact this candidate