Customer Service High School
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BRITTANY WATTS
OBJECTIVE
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I AM LOOKING FOR A CAREER THAT CAN CAN USE MY CUSTOMER SERVICE KNOWLEDGE AND EXPERIENCE. I AM A VERY DEDICATED AND
HARD WORKING PERSON, WILLING TO GO INTO ANY SITUATION AND COME OUT ON TOP. I DO HAVE EXPERIENCE IN CUSTOMER SERVICE, CALL
CENTERS, FOOD, AND RETAIL. MY OBJECTIVE IS TO OBTAIN AND MAINTAIN A CAREER IN CUSTOMER SERVICE THAT I CAN EXCEL IN FOR THE
REST OF MY LIFE.
EDUCATION
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MILLARD SOUTH HIGH SCHOOL 2004 2008
GENERAL STUDIES – HIGH SCHOOL DIPLOMA
EXPERIENCE
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FIRST DATA 109 MILL VALLEY RD 06/13 CURRENT
CUSTOMER SERVICE AGENT
ANSWERING PHONES AND PROVIDING EXCELLENT CUSTOMER SERVICE TO BUSINESS OWNERS.
HELPING BUSINESS OWNERS WITH THERE MERCHANT SERVICES.
CUSTOMER SERVICE INCLUDES HELPING BUSINESS OWNERS WITH THERE TERMINALS,
BATCHES, STATEMENS, 1099KS, OR GET THEM TO THE CORRECT DEPT.
SUBWAY 144TH & Q ST 04/13 06/13
SANDWHICH ARTIST
● MAKING SANDWICHES FOR CUSTOMERS WHILE PROVIDING EXCELLENT CUSTOMER SERVICE
● CASHIERING, CLOSING AND CLEANING.
● MAINTAIN DRIVE-THRU WHICH REQUIRES ORGANIZATION AND MULTITASKING SKILLS.
TAPS 2911 G ST
TEMP 12/12 02/13
● WORKING AT DIFFERENT DAYCARES PROVIDING CARE OF THE CHILDREN. ASSIST WITH
FEEDING, NAPPING AND PLAYING WITH THE CHILDREN.
● CLEANING UP AFTER THE CHILDREN AND PROVIDING EXCELLENT CARE.
● WORKING AT WAREHOUSES AND HELP WITH SETTING UP BOXES FOR THE PRINTING
WAREHOUSE.
GODFATHERS 122ND & WEST CENTER 08/12 12/12
DELIVERY DRIVER
● ANSWERING PHONES AND TAKING CUSTOMERS ORDERS.
● MAKING SURE ORDERS ARE PROPERLY SET UP FOR DELIVERY TO ENSURING DELIVERY TO
CORRECT CUSTOMER.
● DELIVER THE PIZZAS TO THE RIGHT CUSTOMERS WITHIN TIME FRAME.
● MAKE AND CUT PIZZA’S, PREPPING FOOD AND CLEANING THE WORK AREA.
08/12
01/12
GALLUP 108TH & DODGE
TELEPHONE INTERVIEWER
● CALLING AROUND THE UNITED STATES AND ASKING RESPONDENTS IF THEY WANT TO TAKE A
GALLUP POLL
● TRACK DIFFERENT SURVEYS
● GET SET NUMBER OF COMPLETED SURVEYS A NIGHT
● THERE ARE VERY PRECISE COMMUNICATIONS SKILLS NEEDED FOR THIS JOB AND I AM ABLE
TO EXCEED THEIR STANDARDS
● HAVE THE SKILL TO TALK TO RESPONDENTS FOR LONG PERIODS OF TIME AND GET YOUR
SURVEYS DEPENDING ON THE SURVEY
OMAHA STEAKS 10909 JOHN GALT BLVD. OMAHA, NE
11/11 - 01/12
INBOUND SALES
ANSWERING AND RECEIVING CUSTOMER CALLS
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TAKE CUSTOMERS ORDERS OVER THE PHONE
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CHECK OVER CUSTOMERS ORDERS
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TAKE CUSTOMERS CREDIT CARD NUMBERS OVER THE PHONE
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INPUT CUSTOMERS CREDIT CARD NUMBERS INTO THE COMPUTER
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ANSWERING CUSTOMERS QUESTIONS
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INFORM CUSTOMERS OF THEIR ORDERS
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ASSIST CUSTOMERS WITH ANY ISSUES REGARDING THEIR ORDER
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ASSIST CUSTOMERS WITH THEIR ACCOUNT
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WAL-MART 18201 WRIGHT ST. OMAHA, NE 07/2011 10/2011
CASHIER
ASSISTING CUSTOMERS WITH THEIR CHECKING OUT EXPERIENCE
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HANDLING CUSTOMERS CREDIT CARD, MONEY, & PERSONAL INFORMATION
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GIVING OUT THE CORRECT CHANGE TO THE CUSTOMERS TO ENSURE NOBODY LOST ANY
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MONEY
CLEAN WORK AREA AND ANY EXTRA WORK TO KEEP ME PRODUCTIVE
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DIAL AMERICA 9840 M ST OMAHA, NE 04/2011 06/2011
OUT-BOUND SALES
● CALLING PAST CUSTOMERS
● SELLING HIGHLIGHTS MAGAZINES
● REASSURING AND CHECKING CUSTOMERS ORDERS
● TAKING CUSTOMERS CREDIT CARD INFORMATION OVER THE PHONE
● INPUT CUSTOMERS CREDIT CARD INFORMATION INTO THE COMPUTER
● ANSWERING CUSTOMERS QUESTIONS
● INFORMING CUSTOMERS OF THEIR ORDERS
● ASSIST CUSTOMERS WITH ANY ISSUES REGARDING THEIR ORDER
● ASSISTING CUSTOMERS WITH THEIR ACCOUNTS
SKILLS
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GREAT CUSTOMER SERVICE SKILLS
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GREAT PERSUADING SKILLS
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WORKING GREAT UNDER PRESSURE
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DEDICATED TO WORKING HARD
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GREAT WITH COMPUTERS
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DESIRE TO GET THE JOB COMPLETED CORRECTLY WHILE MAINTAINING A TIMELY SCHEDULE
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GREAT COMMUNICATION SKILLS
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TRAINING, CERTIFICATION, SKILLS
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● EXPERIENCE IN A CALL CENTER SETTING, RETAIL, & RESTAURANTS/FAST FOOD
● EXPERIENCE IN A CUSTOMER SERVICE
● EXPERIENCE WITH COMPUTERS
● EXPERIENCE IN A CHILD CARE SETTING
REFERENCES
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LINDA RINCK - 402-***-****
CRYSTAL PEARSON - 402-***-****
CHELSIE CLAPPER - 402-***-****
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