Customer Service Sales

SHANE A. GREENLAW

***** **** **, ****, ** ***** 813-***-**** **********@*****.***

Objective To obtain a position which will allow me to fully utilize my abilities to

cultivate positive rapport and nurture relationships by offering service

beyond expectation.

Experience Service/Bar Manager

January 2006 to June 2013

The Original Honey’s – Tampa, Florida; Buffalo, New York

Customer Satisfaction and Service

Service team development

Implementation of company policies and procedures

Hiring, Training, Scheduling and Managing all front house staff

Purchasing/Inventory control

Develop/Implement promotions and events

Opening team member for two new locations in New York

Self Employed( Subcontractor )

June 2001 to July 2005

Sub – contract with major home and flooring centers to perform

pre-install measurements at residential and commercial sites for all

flooring types. Provided the highest degree of accuracy to provide the

client with valid estimates to present to their customers.

Necessitate strong customer service and communication skills to

interact effectively with store management/staff and clients.

Develop and Implement processes and procedures to insure the

highest degree of satisfaction for the clients, store reps. and installers.

Travel to other sales areas where needed to effectively problem solve

existing difficulties, provide solutions to complete customer satisfaction, hire

and train new estimators to run these territories.

Outside Sales Account Representative

March 2000 to June 2001

National Distributing Company Tampa, Florida

Management of sales territory of N. Hillsborough/S. Pasco Counties

Marketing and sales of new and existing products

Providing customer service to grocery store chains, bars and

restaurants

Each month exceeded previous year’s sales by at least 25%

Education Hillsborough Community College Tampa, Florida 1991 to 1992

Gaither High School Tampa, Florida 1987 to 1990

Bob Hogue School Of Real Estate

ADT Sales Academy

References Available upon request

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