Customer Service Manager

John Truong

Address: #** – **** Pitt River Rd. Port Coquitlam, BC V3C 5Y2

Mobile: 604-***-**** Home: 604-***-****

OPERATIONS MANAGER

General Business Practices / Improvement Processes

A results-oriented business professional with proven abilities in strategic planning, managing projects, improving

efficiency of operations, team building, and detailing project information to determine effective processes for

operations. Able to identify areas of strength and weakness and implement company policies, standards, changes in

operation, and systems that optimize productivity and bottom line. Demonstrated and have ability to motivate staff to

maximum productivity and control costs through the most effective uses of manpower and available resources.

Labor utilization analysis

Industrial engineering practices

Streamline operations

Understand all legal, regulatory, information security and compliance requirements.

Qualifications

• Able to instill vision to achieve company goals and surpass production expectations while maintaining quality

management

• Successful in creating and implementing strategic plans, setting and administering budgets, and developing

improved processes to meet short and long term objectives.

• Experienced in operations restructuring to address business growth, reduce costs, and improve service.

• Oversees facility operations to ensure facility requirements are met within established budget, design plans

for facility improvements to meet production goals and to provide superior customer service.

• Analyzes payroll costs and productivity reports; reviews OH&S minutes for injury analysis; implements best

practice improvements.

• Analyzes cost planning and implements industrial engineering practices to ensure effective cost containment.

• Interviews all potential employees, schedules staffs, evaluate performance and makes recommendations for

promotions. Able to establish a team-spirited environment through a positive and proactive leadership style.

• Trains management in their daily jobs, including how to read profit and loss statements, cost analysis, human

resource reports, and in OH&S regulations and standards. Empowers managers to make decisions in order to

better service the customer.

• Proficient in Microsoft Windows, Word, Excel,

• Ability speak two languages (English & Cantonese)

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John Truong

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Professional Experience

K-Bro Linen Systems Inc., Burnaby BC 2004 – Present

Operations Manager

Received subsequent promotions throughout 8 years tenure with this 58-year-old company. K-Bro is the largest

commercial laundry company provides laundry and linen services for healthcare and hospitality across Canada with

$20 million in annual revenue.

• Directly train and manage 15 supervisors; oversee a total staff of 270 employees in facility with $7 million in

annual payroll.

• Interviews all potential employees, schedules staffs, evaluate performance and makes recommendations for

promotions. Able to establish a team-spirited environment through a positive and proactive leadership style.

• Improved the facility design, which resulted in an improved process rate of 2 hours per day, payroll savings

of $900K annually.

• Establish and implement departmental policies, goals, objectives, and procedures.

• Develop and implement plans to efficiently use labor and equipment to meet production targets

• Restructured operational jobs and assignments that significantly improved cost control by eliminating 20

positions.

• Oversee overall financial management, planning, systems and controls.

• Plan and manage the facility’s operations within budgetary constraints.

• Develop production schedules and maintain an inventory of linen and chemicals usage.

• Conducted weekly operation meetings with all supervisors to improved communication, operation processing

to meet short and long term objectives.

• Working closely with the Financial Manager, IT Manager, Chief Engineer Manager and HR department.

Ensuring compliance to all Environmental Health & Safety goals & objectives.

• Through monthly OH & S meeting and continually training. Successful in reducing work related injuries and

worker compensation claims. In a one-year period, decreased injuries by 15 incidents, the cost saving of more

than $100K

Golden Boys Foods Inc., Vancouver BC 2002 – 2004

Production Manager,

The third largest peanut butter producer in the North America

• Recruit and oversee training and supervised over 200 staff in different type of products in processing and

packaging.

• Establish and implement departmental policies, goals, objectives, and procedures.

• Responsible for monitoring and continually improving standards of performance and quality within the

operation.

• Maintain inventory of raw material and products

Premier Pacific Foods Inc., Vancouver BC 1999 – 2001

A sub division of Sunrise Tofu Foods,

Production Manager,

• Supervision three departments, ensuring all soy products were compliance Food regulation.

John Truong

• Oversee over 60 employees and train new staff or training staff by using new equipment’s

• Working closely with engineers, ensuring all equipment’s are well maintained and good performing.

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Linh Ky Asian Foods Inc., Toronto, Ontario 1990 - 1999

Wholesale Asian traditional baked goods

Operations Manager,

• Oversee approximately 30 employees and train new staff or training staff by using new equipment

• Develop and implement plans to efficiently use labor and equipment to meet production targets

• Maintain inventory of raw material and products within budgetary constraints.

• Conduct monthly OH& S meeting to prevent and reduce injury claims.

TD Canada Trust, Toronto, Ontario 1988 - 1990

Customer Service Representative,

• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily

transactions using computers, calculators, or adding machines.

• Cash checks and pay out money after verifying that signatures are correct, that written and

numerical amounts agree, and that accounts have sufficient funds.

• Makes concentrated effort to solve customer problems.

• Promote and maintain positive relations with all contacts, customers and potential customers

Education / Development

British Columbia Institute Technology September 2009 – Present

Diploma, Operations Management

British Columbia Institute Technology 1999

Certificate, 5th class Power Engineer

University of Toronto 1988 - 1992

Bachelor of Commerce

First Aid level 2 since 2004

John Truong

Affiliations

Available upon request

Contact this candidate