Customer Service Sales
Resume:
513-***-**** . ************@*****.***
A position requiring principle-centered leadership that will provide
opportunities to help an organization achieve its revenue, growth, and
service objectives.
2 Qualifications
MBA degree, enhanced by diversified experience in sales, customer service,
and business management. Exceptional interpersonal skills, combined with
keen insight and the ability to understand people and their motivations. A
dynamic communicator with good listening skills, a genuine interest in
helping others, and proven ability to gain people's confidence and build
trusting relationships. Entrepreneurial and customer-focused with sound
decision-making and problem-solving skills. Organized and efficient in
managing multiple projects simultaneously.
Key strengths:
Business savvy to recognize and capitalize on market opportunities;
Ability to quickly establish rapport and put people at ease;
Strong leadership qualities; ability to clearly communicate expectations,
provide guidance and support, and follow-through to ensure objectives are
met.
1
2 Education
Master of Business Administration, Indiana Wesleyan University, Marian, IN
- GPA: 3.71
Bachelor of Music, Cincinnati Christian University, Cincinnati, OH
1 Experience
City Dash, Cincinnati, OH 2013 - 2014
1 Recruiter and Retention Manager
Recruit passive and active candidates via internet searches, direct
recruiting, social media, referrals and other methods by overcoming
objectives and managing the hiring process.
Train by guiding new hires through on-boarding process, online training and
continuing education.
Retain employees by identifying concerns and finding resolutions that
create a win/win scenario.
RWI Transportation, Cincinnati, OH 2011 - 2013
2 Recruiter and Retention Specialist
Sourced passive and active candidates via database, internet searches,
direct recruiting, networking, social media, referrals and other methods.
Identified and qualified candidates, completing detailed candidate data and
interviewing.
Guided candidates thru the application, hiring and leasing process.
Exceeded goals and objectives on a weekly, monthly, and quarterly basis.
Paragon Virtual, Cincinnati, OH 2009 -2011
3 Contract Recruiter
Sourced candidates via database, internet searches, networking, referrals,
social media and other methods.
Identified and qualified candidates, completed detailed candidate data and
highlight sheets, and conducted candidate reference checks.
Utilized technology in order to uncover hidden talent and create an
extensive pipeline of candidates.
Negotiated business to business contracts to coordinate client events for
business development.
Management Recruiters, Cincinnati, OH 2005 - 2008
4 Recruiter
Provided full-cycle recruiting services to client companies both nationally
and locally in the specialty areas of IT, Pharmaceutical, Biotechnology,
and Engineering.
Identified industry-specific and skill-specific candidates for client
companies seeking to fill open positions.
Interviewed, tested, screened and reference checked all candidates to
ensure ideal matches to the client requirements.
Planned and executed 80 calls per day with a minimum of 3 hours of phone
time.
Established and maintained relationships with clients and candidates.
Negotiated and updated contracts with client base.
United Parcel Service, Inc., Indianapolis, IN 1999 - 2004
1 Preferred Customer Associate
Provided world-class customer support for base of 400+ accounts, each
generating $50K to $1M+ in annual volume.
Managed inside sales and supported three account executives and a national
account manager servicing Fortune 100 accounts.
Supported sales objectives by using consultative techniques to identify
sales leads, assess customer needs and collect information.
Worked closely with internal customers troubleshooting, researching and
resolving problems with billing, claims, finance, security, and operations.
Accessed and developed relationships with senior decision-makers asking
probing questions to gain perspective on customers' strategic business
requirements, recommended solutions to strengthen customer loyalty and
increase sales.
Developed competitive wins that increased sales volume by 12%. Example:
On a routine customer service visit to Mitsubishi Climate Control,
discovered the client was using a competitor for air and UPS for ground.
Gathered and provided critical information to Account Executive who
successfully negotiated to gain the air business valued at $50K.
Restored business with former accounts that had migrated to competitors.
Worked within matrix organization to overcome previous service problems and
provided competitive pricing to regain business. Resulted in $2M volume.
Earned distinction in the top 1% as a World Class Performer, awarded in
2002 (nominated by customers).
Identified and eliminated inefficiency in customer contact system resulting
in 99% customer satisfaction and 100% contact rate.
Demonstrated leadership by meeting increasingly challenging objectives
within demanding time constraints. Led by example to motivate co-workers
to increase productivity and improve quality. Trained new employees.
Promoted for outstanding performance from Administrative Assistant to
Preferred Customer Manager in 6 months.
Administrative Assistant
Certified to clear aircraft for US Customs.
Tracked statistical information pertinent to arrival and departure of the
aircraft.
Coordinated services for crew members and service providers.
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