Information Technology Technician

Antonio McIntyre

San Diego, CA www.linkedin.com/pub/antonio mcintyre 619-***-**** ***************@*****.*** Veteran

(CompTIA Security + Certification/ Secret Clearance)

Information Technology Supervisor Positions

Strong academic background in Information Technology combined with excellent work study experience as a desktop

support website administrator.

Led 17 technicians and 10 operators in configuration, initialization, and operation of 3 training class rooms and 7 systems

spaces.

As a Tier III Level II Helpdesk Specialist I am consistently recognized for technical troubleshooting skills, utilizing

rapid and cost effective solutions to challenging technical issues.

Quickly learn and master new technology; equally successful in both team and self directed settings; and proficient in

a range of computer systems, languages, tools and testing methodologies.

Responsible for the installation, configuration, and management of data network systems in both a

stand-alone and client-server environment, including MS Exchange and other authorized data

network systems.

EDUCATION

National University San Diego, CA Degree expected 09/14

B.S. in IT Management

Help Desk Technician (2012 to Present): Provides networking/desktop support and

perform account maintenance tasks. Earned commendations for teamwork, flexibility and

work excellence in providing IT support to students and faculty.

Manager (2002 2012): Responsible for a division of 40+ personnel, which included career planning, training,

equipment management, space maintenance, counseling, and the evaluations of individual performance.

TECHNOLOGY SUMMARY

Systems: Linux Operating System bridges, switches, routers, and gateways, BlackBerry servers

Windows XP, NT, 2000, 2003, 2007, 2012,BES servers,

Databases:

Languages: Visual Basic, SQL, HTML, DSL, IEEE 802 network access standards. TCP/IP HTTP, and PPP ATM,

Gigabit, Ethernet, and Fiber Optic, FDDI, (WLAN), (MAC), (FHSS), (DSSS) (IR), Physical Layer and

Roaming Standards.

MS Project, MS Visio, MS Office, Symantec Endpoint Protection, MacAfee, Remedy, Ticket

Software:

Management system, NetTime, Active Directory,

IT EXPERIENCE

Help Desk Technician Tier II/III v 2012 Present

Pendleton, CA

Local Technician Leader

Perform technical troubleshooting within an enterprise environment, including system crashes, slow downs and data

recoveries. Engage and track Priority 1 issues, with responsibility for the timely documentation, escalation (if

appropriate), resolution and closure of trouble tickets.

Selected Contributions:

Provide an applicant overview of the role of desktop support in the Information Technology environment. With

hands on learning experience for support of desktop operating system and applications.

25+ technical/mission critical calls daily while consistently meeting high service standards and First call resolutions.

Including but not limited to First time Activate and unlocking user accounts.

Document and communicate steps taken in troubleshooting process, while providing first level and second level

network support: General network trouble shooting, Active Directory user administration tools, network drive

mappings, printer mappings, Remote Access Services via VPN

Provide basic support of systems including, break-fix, installation, move, add, change (MAC), and

preventative maintenance activities, also while identifying known issues and applying appropriate

resolutions or escalate to a higher tier group for resolution.

Contact this candidate