Customer Service Technician

Michael White

*** **** ***** ** - ********, MI **433

************@*****.*** - 810-***-****

Education

ITT Technical Institute - Swartz Creek, MI 2012 to Present

Associate of Applied Science

Network Systems Administration

• Expected Graduation Date: Fall 2016

GASC Technology Center - Flint, MI June 2003

Technical Skills

•

• Time management • Excellent research skills

• End user support • Installing and configuring peripherals

• Desktop support • Installing and upgrading operating

• Welding systems

Work Experience

Burgaflex North America - Fenton, MI January 2010 to Present

Welding Supervisor

Oversee and direct up to 30 employees at a time. Track processes and projects to be sure deadlines

are met. Keep individuals motivated and on task. Cut operation costs both by implementing effective

time management and use of materials. Build and maintain databases and train other managers,

team members and employees to effectively use company software. Train employees in the use of

proprietary software, and train those that have little back ground in computer technology. Repair and

troubleshoot computer related problems on the floor. Assist IT staff with improvements and training of

staff current and new on changes within company software.

AFC Holcroft - Wixom, MI March 2008 to April 2009

Welder/Fabricator

Worked as part of a team to complete projects ranging from three months to one year. Traveled to

customers and service needs, troubleshooting to problem solve and ensure solutions on site in order

to minimize down time.

Allegiance staffing – Brighton, MI April 2007 to March 2008

Welder

Work as part of a team to complete projects in a timely manner to meet the needs of customers.

Wal-Mart - Grand Blanc, MI February 2006 to March 2007

In stock

Provide customer service and assist in meeting the goals of the company.

Bell Tire - Fenton, MI January 2006 to December 2006

Tire Technician

Serving customer needs by helping them understand technical issues when it comes to their vehicles.

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