Sales Customer Service

Stéphanie Martin

E. *******.**@******.***

T. 514-***-****

EDUCATION

HEC Montréal – Business Management Certificate 2006-2007

Université de Montréal – Psychology 2003-2005

Institut Demers – College Diploma in Graphical Design 1999-2000

Cégep André Laurendeau – Nursing 1997-1999

PROFESSIONAL EXPERIENCE

Product Manager 2011-2013

Lanctôt Ltée

Produce sales analysis and history reports

Produce industry and competitive analysis along with market studies

Conduct seasonal product line planning and establish product pricing

Monitor product line performance with business’ budget, pricing and margin objectives

Coordinate seasonal product sample orders with 8 suppliers

Manage business relationships with suppliers

Assist to the development of the business global product selection proposition

Communicate product line changes and updates to the sales team

Provide the sales team with product pricing, sales plans and promotional material

Provide assistance with visual aspects and presentation of show rooms and product staging

Participate to trade shows along with the sales team

Maintain products and inventory data in the business ERP system (SAP)

Create elaborate reports supported by pivot tables and other advanced technical analysis

Perform other various tasks

Executive assistant, translation coordinator 2010-2011

Sephora Canada

Manage administrative tasks in the establishment of new stores

Provide general and commercial assistance

Participate to business development

Coordinate Montreal’s and San Francisco’s offices

Team management and project management (marketing, translations, communications, etc.)

Organize conferences, meetings, events and trainings

Customer service representative, Sales and Marketing support 2008-2010

Peak Performance – IC Companys

Sales and after sales services with more than 200 clients from the fashion industry across Canada

Organize and provide training on products

Present products and support sales with the sales team

Support marketing, manage public relations, organize events and more (fashion shows, product positioning,

advertising on TV and magazines)

Sales Representative, Corporate accounts 2008-2010

Fournitures de bureau Denis (Office supplies)

Business development in a territory of more than 500 clients in Montreal

Manager 2002-2007

Bernard Trottier Sport

Manage a team of more than 80 employees

Assistant buyer

Manage inventory

Train staff – Sales and product staging

Sales and budget planning with the supervisor

Achieve store’s sales and operating profits objectives and control costs

Maintain team members’ optimal assignment level in respect to budgetary targets

Analyse and react to sales trends

Monitor the store’s gross margin

Control programs aiming at reducing shortages and losses

Graphical Design 2000-2002

Sygraf

Project management

Graphical design

Prepress department management

GAP Inc. 1996-2000

Sales

Cashier

Key holder

Floor supervisor

INTERESTS

Fashion Travelling Arts

Sports Outdoor Advertisement

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