Customer Service Security

R ickell Jones C learance: Secret

Computer Sciences Corporation (CSC) Residence:

F ayetteville, NC

Email: r ******.******@*****.*** (Currently on contract in

Louisiana )

Tel: 910-***-****

EXPER IENCE SUM MARY

An accomplished IT Security Engineer that provides systems administrator expertise on

network security devices with 2 years of experience in IT security, system administration,

managing server infrastructures (Physical and Vi r tual) and data-center operations across

W indows platforms and t roubleshooting network infrastructure and security. E ffectively

p lan, install, configure and optimize the IT security infrastructure to consistently achieve

h igh availability and performance. P roven record of evaluating system vulnerability in

order to recommend security improvements as well as improve efficiency while aligning

business processes with network design and infrastructure. I learn new concepts and

systems quickly and am receptive to new ideas. I work well alone or in a group setting.

CORE COMPETENC IES

• •

System Administration Systems In tegration

• •

Vulnerability Evaluation Information Assurance

• •

Vi r tualization M icrosoft Technologies

• •

Storage Management Patch Management

• •

Server Deployments System Troubleshooting

• •

Configuration Management Project Management

• •

Risk Management Hardware Installation

• •

Linux Administration Security Engineering

CERT I F ICAT IONS

D ell Certified Systems Expert (DCSE)

• DMS (Non_DSP) Client Softskills Certification (ID: 685)

• (Currently studying for the CompTIA Security+ certification)

EXPER IENCE DETA I LS

Computer Sciences Corporation (CSC) (Contractor)

09/13-Present

I T Security Engineer/Information Assurance & CyberSecurity Division

Bossier City, LA

I nformation Technology I nf rastructure Program ( IT I P)

• Identifies security r isks, threats, and vulnerabilities of networks, systems,

applications for new and existing technology initiatives. Access security

v ulnerabilities, reduce int rusions and assure the availability of critical database

applications.

• Evaluates engineering and integration initiatives and provided technical support to

assess security policies, standards, and guidelines.

• Review and manage the security and information assurance capabilities of database

applications, database structure and architecture.

• Develop implements, enforces, and communicates security policies and plans for

data, software applications, hardware and telecommunications.

• Resolves Security Operations Remedy Tickets in a t imely fashion to achieve service

level agreements and performs systems modeling, simulation, and analysis to

p rovide appropriate security solutions.

• Establishes direct contact and participates with contractors, vendors, and user

g roups in utilizing state of the art security relating to matters pertaining to

database management systems.

• Designs and develops platforms to address patch management, vulnerability

management, and identity management.

• Provides input for documentation of new or existing security programs to ensure

i nformation safe and secure accessibility.

• Develops, implements, and provides written guidance in the form of plans, SOPs or installation regulations

regarding information assurance requirements.

• Participates in the design, development, t roubleshooting, and analysis of security

software programs that operate successfully with hardware systems.

• Provides feedback and reports to management on the status and availability of

security software and hardware to ensure proper functioning.

• Obtains and documents assumptions and security requirements from networking

g roups.

• Experience working with IP networking protocols and understanding of security

related technologies including encryption, IPSec, PKI, VPNs, firewalls, proxy

services, DNS, electronic mail and access lists.

• Experience working with internet, web application and network security techniques.

• Experience working with relevant operating system security (Windows, Solaris,

L inux, etc.)

I T Systems Analyst

A rlington, VA

• Analyzes moderately complex inventory and material t racking.

• Reconciles company and client records with inventory records, inputs and maintains

accurate hardware records in databases.

• Completes inventory data updates based in service and change request inputs.

• Manages the receiving process including asset tagging requirements, closing of

p urchase requests, coordinating inventory data with the fixed asset management

team and associated t racking systems, and manages the warehouse inventory.

• Coordinates and performs periodic cycle counts at client and CSC locations,

i ncluding the verification that service level requirements are being met.

• Analyzes inventory t ransactions and generates inventory adjustments to review

controllable expense variances.

• Conducts periodic cycle inventory in preparation of producing ad-hoc modeling and

analysis for business and finance. Provides t rend analyses when requested and

estimate the impact of various business scenarios being considered by management.

• Supports field research requests from staff, suggests forecast and accruals.

• Supports customer service requests as assigned.

R HA Health Services I nc.

10/10-09/13

E mployment Specialist

F ayetteville, NC

• Assisted individuals with physical, mental, and learning related disabilities that

require assistance to prepare for or maintain employment compatible with their

i nterests, skills, and potential.

• Provided vocational guidance to individuals with mental disabilities and assist with

t raining, job placement and other supported employment services to best fi t their

needs.

• Performed community based assessments and supplemental evaluations,

demonstrate career guidance and counseling, provide job seeking skills to

i ndividuals, and promote job development and placement services.

• Trained individuals for work place settings by teaching mock interviewing skills,

demonstrate skills of professional appearance, and conduct intensive t raining for

i ndividuals on the job

Next Level Computer Systems I nc. 01/10-

01/11

I T Security Specialist/Hardware Technician (Contractor)

F ayetteville, NC

• Traveled to various businesses and clients’ homes throughout the city providing IT

security engineering technical assistance and hardware repair and installation.

• Configured rapid prototype, testing, and integration of new and upgraded equipment

hardware solutions in order to evaluate all system enhancements clients and

businesses.

• Identified weaknesses in fielded configurations while performing system

requirement analysis and design modifications.

• Provided t roubleshooting, repairs, testing, and modification of Local Area Network

( LAN) / Wide Area Network (WAN) electronic equipment and services.

• Performed equipment installs, relocations, and maintenance of a wide array of

f ielded equipment from a Windows base server to Windows computer workstations

and associated equipment, including printers, scanners, external hard drives,

monitors, audio equipment, VoIP phones, video teleconferencing equipment,

modems, and c ryptographic devices.

• Creates and configures ghost servers to ensure all workstation are uniformly deployed from

t he approved baseline with the latest antivi rus definitions and security updates

• Troubleshot and resolved problems related to desktop and laptop computers for new

and existing clients

• Participated in planning, design, and implementation of computer networks, and

tested, installed, and connected various computers in a network

• Installed and tested computers, fixed performance issues, diagnosed hardware

related problems, repaired computers and installed surveillance cameras

• Repaired computers for customers, including replacing hard drives, motherboards,

power supplies, and downloading and installing the proper software

• Provided customer service and built rapport with customers while solving their

technical issues

• Implemented and supported computer applications such as word processors,

spreadsheets, database management systems, e-mails, and anti-virus software

• Evaluated and installed various printers, graphics and storage peripherals, and

other internal and external devices such as hard drives and memory

M a r tin Consulting Company

07/11-10/12

Visual Basic .Net Developer

F ayetteville, NC

• Assisted team in developing innovative Web applications that address clients’ most

challenging business, technology, and systems integration needs

• Designed and developed web applications using action script in .Net environment

• Developed and maintained analytic solutions within .Net/flash

• Customized components for .Net using f lash

Prefer red Alternatives I nc. 10/07 –

10/10

Associate Professional/Employment Coach

F ayetteville, NC

• Provided documentation and note recordings, assisted with Person-Centered

P lanning, supervised consumer behaviors, taught skill building activities, t rained

caregivers, and assisted with daily living skills

• Worked with individuals in various community settings to ensure behavioral

p rogress and success in home, school, homeless shelters, and libraries

• Provided mental health/substance abuse recovery t rainings necessary to successfully

address educational, vocational and housing needs of individuals

• Assisted individuals in obtaining and maintaining competitive integrated

employment in the community, creating resumes, and filling out applications for

potential employers

• Trained individuals by using mock interviewing techniques, demonstrating

p rofessional skills, and conducting intensive t raining in a work place setting

Branch Banking & T r ust 01/07 – 10/07

Special Assets Adjuster I

L umberton, NC

• Maintained customer records by updating account information and maintained

f inancial accounts by processing customer adjustments on their accounts.

• Negotiated payment arrangements with customers to cure delinquency on their

accounts by telephone

• Communicated regularly with collections supervisor about the status of customers’

home and auto loan accounts.

Best Buy 11/04 –

06/06

Computer Sales Specialist

F ayetteville, NC

• Provided friendly and professional customer service while selling a large inventory of

desktop and laptop computers and accessories to customers

• Provided technical support to customers on network products (routers, pc adapters,

memory cards, internal/external hard drives, printers)

• Troubleshot and resolved hardware and software issues for customers in a t imely

manner

• Assisted the computer department with increasing sales for protection warranties

• Set up displays to attract customer attention and stocked shelves with merchandise

and cleaned the computer department.

EDUCAT ION

Master of I nformation Technology (Concentration: I nternet Security )

02/19/2011

American In terContinental University Hoffman

Estates, I L

B achelor of Science in Computer Science ( Minor: M athematics)

05/13/2006

Fayetteville State University

Fayetteville, NC

T EC H N ICAL SKI L LS

M icrosoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook), Microsoft Server

A dministration (Windows 2000, 2003, and 2008), Windows 7, XP, VAL Security Manager,

Sourcefire Management Console, SolarWinds, SiteProtector, McAfee Sidewinder, McAfee

Web Gateway, Jumpbox-Security/Network, Cisco ASA Firewalls, Cisco ACS-TACACS, Cisco

ACS-VPN & Firewall, Cisco ACS-F5, ArcSight Administration, TOP Solaris (Unix), NetIQ

Security Manager, MS ISA Server, Antigen/Microsoft Security Forefront, AD Domain

A dministration, User Account Unblocks, AD Password Reset, RFCs (Request For Change),

Host Int rustion Detection Systems (HIDS), Network Int rusion Detection Systems (NIDS),

B MC Remedy Ticket Incident Management Response System, Configuration Management

Database

Contact this candidate