Customer Service Data Entry
Resume:
Melinda Bradshaw ***** Cherry St, Apt A
Kansas City, MO 64145
*********@*****.***
Detail-Oriented Customer Service Professional
Employment
Unity Village 2012-2014
Customer Care Representative
. Processed incoming mail which included entering payment of invoices in
AR, product orders, magazine subscriptions, and other various
documents, and entered the alpha numeric information into the
Advantage database.
. Answered the telephone and entered customer information into the
database.
. Resolved customer complaints in a timely manner.
. Paid close attention to detail, exercised knowledge in Microsoft
Office and general computer usage.
. Completed 11 week training course in data entry and phone usage.
Unity Village Hotel and Conference 2011- 2012
Center
Front Desk Receptionist
. Entered alpha numeric information into the hotel database and took
reservations.
. Answered the telephone and made phone calls to local guests and
commuters as well as guests across the United States in regards to
their reservations and requests.
. Completed end of shift communications to the other staff members,
giving them detailed information about problems or situations.
. Recognized for excellent customer service in a high-volume, fast-paced
environment, September 2011.
Cracker Barrel Old Country Store 2010-2011
Associate
. Generated sales through merchandising, excellent customer service, and
product knowledge.
. Answered inbound and made outbound phone calls to other store
locations and customers.
. Recognized for #1 in sales generated
Inergy, LP 2009-2010
Human Resources and Accounts Payable
. Organized and maintained the filing system in the office and entered
it into Microsoft Excel, paying specific attention to detail and
organization while maintaining a system of order.
. Performed tasks in numeric and alphanumeric data entry, copying,
filing, scanning, and inbound and outbound phone calls.
. Exercised knowledge in Microsoft Office Outlook as well as general
computer usage.
. Acknowledged for clerical skills and attention to detail. Developed
system of organization in filing.
Sheridan's Frozen Custard/Royals Stadium 2009
Associate
. Demonstrated customer service, organized supplies at the Royals
Stadium, cashiered, and performed cash handling responsibilities.
. Managerial responsibilities included attention to detail, counting
money and balancing cash drawer, preparing vending area for business,
supervising new hires, and transporting money bags to accountant after
the shift was over.
Education
Northland International University Dunbar, WI
. Pursued general coursework towards an Associates Degree.[pic]
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