Customer Service High School

TARA LYNN MAIN

Professional Summary I am a friendly outgoing person. I am a self starter with strong organization and prioritization abilities. I have worked several years in customer service/ front office and have a lot of experience in customer relations.

Skills

Clerical

Experience office/ floor supersivor Kroger - Princeton, WV

Answer telephones, direct calls, and take messages.

270 Mary I Johnson rd., Princeton, W V 24740 Ph: 304-***-**** ********@*****.***

Negotiation

Time Management

Judgment and Decision Making

Critical Thinking

Active Listening

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Open, sort, and route incoming mail, answer correspondence,

Mathematics

Customer and Personal Service

Speaking

English Language

Social Perceptiveness

Mar 2007-Dec 2011

Cashier Wal Mart - Princeton, WV

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

CNA The Havens - Princeton, WV

Record and maintain patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge

and prepare outgoing mail. Complete and mail bills, contracts, policies, invoices, or checks.

Compute, record, and proofread data and other information, such as records or reports.

Monitor and direct the work of lower-level clerks.

Complete work schedules, manage calendars, and arrange appointments.

Deliver messages and run errands.

Inventory and order materials, supplies, and services.

Train other staff members to perform work activities, such as using computer applications.

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Weigh items sold by weight to determine prices.

Issue trading stamps, and redeem food stamps and coupons.

Cash checks for customers.

Sep 2005-Nov 2006

Aug 2005-Mar 2006

Education High School Diploma : High School Mullens High School - Mullens, WV I did not complete my last 2 years of High School. I did take prep classes and complete my GED in February of 2009.

Additional Information I had the opportunity while employed with Kroger to attend 3 seminars on serving the customers, customer service and the updates to our store. I then had the opportunity to go back to the store and help train other employees on the upgrades. It was a great learning progress for me. I was able to learn new and better ways to train others.

Additional Education I am currently enrolled and preparing to start an online college class with Valley College. I will be earning a certificate for Medical Administrative Assistant.

plans. Maintain patients' restrictions to assigned areas.

Provide patients with assistance in bathing, dressing, or grooming, demonstrating these skills as necessary.

Clean and disinfect rooms and furnishings to maintain a safe and orderly environment.

Restrain or aid patients as necessary to prevent injury.

Serve meals or feed patients needing assistance or persuasion.

Organize, supervise, or encourage patient participation in social, educational, or recreational activities.

Accompany patients to and from wards for medical or dental treatments, shopping trips, or religious or recreational events.

Feb 1999

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