Customer Service Human Resources

Linda Diana Johnson

716-***-**** ******@***.***

PROFESSIONAL SUMMARY

-Successful and progressive experience in diversified areas of management

-Excellent communication and leadership skills; proven ability to motivate and interact

effectively with all levels of management, associates and vendors

-Solid background in staff training and building company good will

-Excellent organizational and analytical skills to assure control in a diverse and ever-changing

environment

-Experience incorporating Diversity and Inclusion into the mission and culture of an organization

EXPERIENCE

Cattaraugus County June 2013-June 2014

Human Resources Department Little Valley, NY

Insurance and W C Coordinator

-Assist with Employee Benefits management; Medical, Dental, Vision, Retirement

-Ensure County compliance with health insurance regulations set forth in Federal statute

-Implement and manage County Wellness Program

-Member of the Dispute Adjudication Committee and Safety Committee

-Utilize knowledge of the policies, procedures and regulations related to unemployment

insurance when representing the County in processing NYS-DOL Unemployment claims and

hearings

-Search insurance markets for favorable coverage’s and determines insurance most advantageous

to the County

-Manages County facilities to detect existence of potential accident and health hazards, and

recommend corrective or preventative measures

-Planning and implementing a program designed to minimize workers’ compensation claims

-Formulates policies aimed at reducing the exposure to and costs of risks associated with

workers’ compensation

-Assists Safety Engineer implement policies and procedures

Young Women’s Christian Association August 2012-June 2013

Human Resources Director Jamestown, NY

-Prescreen candidates and conduct panel style interviews with Executive Director and Finance

Director

-Benefits Management; Enrollment/Termination of medical, dental, vision, life & supplemental

benefits, YWCA Retirement Fund

-Ensure compliance of Federal, State and local employment laws

-Process all Leave of Absences, FMLA, Unemployment, NYS Disability and Workers’ Comp

Claims

-Maintain HR/Profile system database; DOL Workforce Statistics reports

-Practice Management; responsible for implementation activities related to the transition of new

practices

-Ensure Performance Management by Program Department Heads

-Payroll

-Member of Safety Committee; ensure OSHA compliance

-Complete Termination paperwork, conduct Exit Interviews

Data Listing Services, LLC September 2010- August 2012

Human Resources Management Jamestown, NY

Community Service Liaison

-Staffing; recruiting, prescreen and placing candidates with applicable clients; Background

Checks and Drug Testing, Compensation packages

-Conduct New Hire Orientations; review policies and procedures as outlined in Employee

Handbook

-Conduct Safety, Bloodborne Pathogen and Sexual Harassment Training

-Benefits Management; Medical, Dental, 401K, supplemental insurances

-Maintain ADP Workforce Now, HR/Profile system database; Workforce Statistics

-Ensure compliance of Federal, State and local employment laws

-eWorkforce Management, Time & Attendance

-Process Leave of Absence, FMLA and NYS Disability and Workers’ Comp claims

-Represent the company in NYS-DOL Unemployment Hearings

-Complete Termination paperwork, conduct Exit Interviews

-Ensure Performance Management was conducted on a regular, timely basis by Team

Supervisors and Program Supervisors

CCDN, LLC January 2005- September 2010

Human Resources Generalist NY& NJ Offices

-Recruit, hire, manage, train and develop Support Team; EEO guidelines and created an

Affirmative Action Plan

-Maintain HRIS database

-Process Leave of Absence, FMLA, NJFLA/NJFLI claims

-Create, launch and manage Customer Service metrics and standards for success

-Respond to client inquiries, research and resolve service issues/errors in a proactive, solution

based approach to enhance client relations

-Created Standard Operating Procedures for Support Team

-Implementation of ongoing media communication programs, including social media and viral

efforts

Oversaw Support Team Budget

EDUCATION

Ocean County College, Toms River NJ

A.S. Business Administration

State University of New York

Empire State College

B.S. Business, Management, and Economics

Concentration in Business Administration

PERSONAL

Member of Society for Human Resource Management

Timberwolves Community Alliance

Board of Directors; Secretary

-TCA Scholarship Committee

-TCA Adult Education Committee

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