Customer Care Executive Team Leader

Resume

Pramod kumar

A-**,DTC Colony

Hari Nagar, New Delhi- 110 064.

Email:- ***************.****@*****.***

Mobile: +919*********

Personal profile

To create a niche for myself in the corporate world by virtue of sheer hard work and sincerity and to play

an important role in my organization.

Employment History

Jan’13 to May’14 Ison Pvt. Ltd. (Deharadun)

Customer Care Executive –

• Escalation handling

• Team handling in absence of Team Leader

• Help team to achieve ICF ( Instant Customer Feedback)

• Help team to achieve Quality score

• Audit and feedback of agent’s call

Mar’12 till jun’13- Spanco BPO Pvt. LTD(Dehradun)

Customer Care Executive –

Job profile

• Handling and resolve Customer Queries

• Help team leader with team reporting activities

Education Qualification

Persuing Graduate in B.A. From H.N.B.G University (Uttrakhand)

Professional Qualification

*one year computer software course from doon velly instituate and technology

Computer Skills

MS Office

Html and dhtml

Personal Details

Father’s Name : Mr. Hari Ram

Permanent Address : A-17 DTC Colony, Hari Nagar, New Delhi-110064

Sex : Male

Date of Birth : 16th mar 1993

Marital Status : Unmarried

Language Known : English, Hindi.

Pramod kumar

Place :New Delhi

Date:

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