Customer Service Sales
Resume:
Marla Hartl
******@*****.***
To obtain a challenging position that will utilize my advance skills in sales and customer service by
Objective
providing the leadership and direction needed to exceed the desired goals and objectives. Utilizing my
proven skills in Planning, Leadership, Budgeting, and Training Development to solve tough business
problems relating to sales and customer service.
Over 10 years of experience conducting hard, soft and cold call sales.
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Skills Summary
Experienced training sales techniques in small and large group settings.
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Self-motivated, people oriented professional with strong managerial skills working
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with diverse work groups.
Extensive background in customer service and closing the deal.
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Created training programs for newly hired sales associates to teach them good
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customer service skills.
Resource Management to include staffing and training.
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Oct 2007 -
Experience Customer Service Representative, Car Quotes, Deerfield, IL
Present
Answer inbound/outbound calls as required
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Provide internet based customer service quotes either on the phone or email
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Connect Car Quotes members with select car dealers and get the best possible price
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for our members
Provide a team atmosphere through support and recognition
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Help with accounts receivable through collecting on past due invoices
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Create and maintain car dealership and pricing database, to ensure the latest pricing
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1. Develop new customer service representatives
Oct 2004 -
Sales/Customer Service, Total International, Elk Grove Village, IL
Oct 2007
1. Created customer orders as received
2. Ensured solid customer service through follow up calls after the sale
3. Conducted cold sales calls to potential new customers
4. Answered incoming calls and route their destination
5. Assistant to the National Sales Manager
May 2004 -
Office Manager, Signs for Success, Northbrook, IL
Oct 2004
1. Managed budgetary account for office
2. Developed sales goals
3. Was responsible for reorganizing the office
4. Posted daily cash receivables
5. Performed Customer Service functions
6. Problem solving
7. Mar 1996 –
Account management
Aug 2000
8. Additional duties as required
Sales Representative/Assistant Office Manager, Vocam Inc, Arlington Hts, IL
Managed the Midwest Region
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Obtained customer safety issues to present the best video based training for their needs
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Responsible for video inventory, mailing out the video(s) to customers and follow up
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calls to ensure customer satisfaction
Audit video inventory to ensure all videos are accounted for
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Followed up customer service calls
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1979
Education Niles East High School, Skokie, IL
1. General Education
Professional
Achievements / April Salesperson of the Month – 2009, Customer Service Representative of the Month –
activities 2004, 2008-2012
Contact this candidate