Customer Service Quality

Baljeet Singh Gill

Email id: **************@*****.***

Mobile No. +91-828-***-****

ADDRESS:

House No: 2220

Sector 40 C

Chandigarh

16003

OBJECTIVE:

Seeking a challenging Job to work with a team using present tact's and experience with a willingness to

learn more, which entails a wider spectrum of responsibility.

PROFESSIONAL CARRER:

Worked as a Quality Analyst in an International BPO Ocean Connect (U.K. Process) in Pune for 3.9

Years.

Previous CTC : 3+ Lakhs PA.

Responsibilities:

To audit the number of calls given by the client on a daily basis

Record feedback and to let the Customer service or the oderline rep know about his/hers areas of

improvements.

Bring in necessary changes to the process and constant updating of call center core process.

To check whether the CSR has incorporated Knowledge and competence and the customer was

able to comprehend to what the CSR was talking about.

To check if the CSR has used the right telephone etiquettes, and followed appropriate hold

procedures and has a given a proper resolution for the customer’s request

EDUCATIONAL QUALIFICATION:

undergraduate B.Com from Spicer Memorial College (Pune) affiliated to Pune University

12th from Seventh Day Adventist Inter College Roorkee affiliated to I.S.C Board .

10th from Seventh Day Adventist Inter College Roorkee affiliated to I.S.C Board. AWARDS AND

RECOGNATION:

Have been awarded by the COO of the company for the best

employee of the quarter

Another one for the best quality

Also have been awarded for scoreing 100/100 on continous 39 calls by the client in the U.K.

And also for non-absentisum

HOBBIES: Internet Browsing, Travelling and Music

PERSONAL DETAILS:

Name : Baljeet Singh Gill

Sex : Female

Husband Name : Mr. Naveen Gill

Date of Birth : July 28 1989

Marital Status : Married

Nationality : Indian

Linguistic skills : English, Hindi, Punjabi

(I do hereby declare that all the information is true and correct to the best of my knowledge and nothing

has been concealed therein.)

PLACE: Chandigarh

(Baljeet Singh Gill)

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