Project Management
Resume:
+91-852-***-****/+** ***** [pic][pic][pic][pic]
*1896
**********@*****.***
Chennai. India.
Rajesh Selvaraj
Specialized in IT Project Management (8 Yrs)/IT Manger/Head IT/Customer
Support - 16+ years of Exp
Global Practice - Service Delivery - Infra/Apps Support - ITIL
V3/PRINCE2/COBIT5/PMP - ITSM
Personal
Date of Birth : May 12, 1976 Age : 39
Passport : G8100371 Place of issue : New York, US
Onsite Exp. : US - 6 Years, Australia - 3 Months,
Germany - 3 Months, UK - 3 Months
Sweden - 2 Months and Malaysia - 1 Month
Valid Visa : US B1 Visa - valid till 2023
Academia
Bachelor of Engineering Thiagarajar College of Engineering
April 1998
Madurai Kamaraj University, Madurai, India
MBA on IT Systems University of Madras, India
May 2006
Project Management/Technical Certifications
? ITIL V3 ? PRINCE 2 - Project/Process Excellence
? COBIT 5 - Quality ? PMP Trained
Assurance
? MCSE 2003/2000 ? MCSA Exchange 2000
? MCSA 2003/2000 ? MCDBA SQL 2000
? CCNA - Cisco ? MCP Clustering
? Citrix - CCA ? VMware - VCP 4.0
Professional Snapshot and Area of Expertise
. Rich experience in handling more than 100M USD Client Accounts -
Global Service Delivery
. Have 16+ Years of strong experience in End to End IT
Infrastructure/Apps support Management
. Have more than 6.6+ years of Onsite experience with Global Fortune 500
clients -
Handled Clients
Business
Vertical
GE Capital Card Insurance
Services, US
Japan Airlines, Airlines
Japan
Citigroup - US, Banking and Finance
Equiniti - UK
Vodafone - Telecom
Australia
Telefonica - Telecom
Europe
GM/Mitsubishi - Manufacturing
Japan
Sony East - Japan Entertainment
AstraZeneca - Pharma/Healthcare
Sweden
Walmart - US Retail
Starwood Hotels - Hospitality
US
Hewlett Packard - Managed Services
US
. Good Experience on IT Infrastructure planning & management, Project
and People management, ITSM, Service Delivery, Transition,
Transformation from Scratch
. Experienced on managing project requirements/developing project plans
. Experienced on develop and deploy IT plans to achieve strategic
business goals, Large Capacity Planning
. Responsible for ITIL V3 Implementation, PMI Methodologies
. Responsible for policies/procedures/best practices implementation on
IT infrastructure, Data Centers Virtualization, clouding
. Experienced on cost estimation, stakeholder management skills, multi-
vendor management
. Responsible for multiple technology tower in data center ecosystem,
creating project plan
. Responsible for IT Strategy Design & Development, IT Outsourcing
Strategy, CapEx/OPEX, BOQ/BOM and cost budgeting for IT operations
. Experienced on daily/weekly/monthly reports to management and P & L,
Revenue Assurance to monitor all revenue activities, SLA/KPI
compliance, Mitigation plans
. Experienced on vision & leadership for developing, implementing &
managing IT Infra services
. Experienced on ITIL V3, PMI, Six Sigma and Microsoft Best Practices
. Handling Towers - Enterprise Servers, Messaging, Unix, DBA, EUC,
Service Desk, Monitoring, ERP/CRM applications, WAN
. Highly effective people management -
Leading/motivating/mentoring/managing
. Excellent analytical skills/managerial skills/relationship
skills/adaptive to new environments
Significant Achievements
V Won 'Best performance Manager for the Quarter' - 3rd Q - 2012 in
HCL
V Won 'Golden Star member of the year' - 2012 in TCS
V Achieved $50K client bonus for the successful delivery for TCS
client
V Received certificate of achievement award from Satyam
V Cost saving to the client - $20K for HCL client
V Deployed many engagements from scratch
Technical Expertise
PMO Tools MS Project 2013, MS Visio 2013, CA Clarity, SharePoint
2013
Platform/OS/Collaboratio Compaq/HP/Dell Power Edge/Blade Servers, Active Directory,
n Messaging Services,
Virtualization, Cloud environment
Remote Infra Management All Remote Management tools
(RIM)
Monitoring All Monitoring Tools
Backup Strategies ArcServe6.0/WinNT Backup/Quest Recovery Manager/ VERITAS
Utilities and Tools Clarify, Remedy, Crystal Reports, All Incident management
tools
Professional Trainings
V Project Management Professional - PMP
PMI., India
V Role based training for PMO
TCS, India
V ITIL V3, PRINCE 2, COBIT 5
ADEPT, India
V VSphere 4.0
VMware, India
V ITIL Tools, Customer Focus
HP, USA
V Leadership Skills, People Management
Interwoven, India
V Soft Skills, Enterprise Global Operations
GE Capital - Satyam, USA
Career Portfolio
Equiniti - UK MNC, Chennai, India
Oct 13 to Feb 14/Delivery Head - IT Project Management
Team Size: 65 FTEs
Roles and Responsibilities
V Responsible of Managing Data Centers on RIM
V Responsible for End to End Infrastructure Management
V Responsible for IT Infrastructure/Apps Support -
Planning/Management/Execution, Providing vision & leadership for
developing, implementing & managing the information services
V Responsible for Developing/Deploying IT plans to achieve strategic
business goals
V Responsible for NOC and RIM support, End to End Transition,
Transformation
V Experienced on ITSM, service baseline, IT Strategy Design and
Deployment
V Successful track record of developing peer and senior-level
relationships
V Responsible for CapEx/OPEX on projects/Hardware /Software/Vendor
Management
V Responsible for Service Integration and Management (SIAM) on support
verticals
V Implemented and automated daily/weekly/monthly reports to management
V Responsible for Integrated project plans/project charter, achieving
project milestones
V Handling Business Planning and Revenue Analysis, Cost effective
analysis, BCP, DR Plans, Resiliency Services, IT Asset Management,
Quality Assurance
V Practice management, Solution development, technology mapping,
resource optimization
V Experienced Roll back, CM Plans, HA, IT Alliance on support of all
servers
V Working on formulation, enforcement, governance of IT policies and
best practices
V Capacity planning, demand management, Portfolio/project capacity
forecasting
V Experience on CMDB, project write ups
V Responsible for Management interactions, Project Execution, People
Management
V Responsible for ITIL V3 Framework/Tools/PMI Methodologies
V Responsible for Third party System Integrators/vendors
coordination/presentations
V Responsible for Practice management, Solution development, technology
mapping
V Managing IT staffs, responsible for providing technical and
applications support to BUs
V Capacity planning and demand management
V Responsible for Expectation compliance/Appraisal/Data integrity/IT
operational risk management strategies
V Responsible for Defining security policies on service delivery
V Responsible for managing Change Control and mitigation plans
V Active PMO implementations, CR handling and approvals,
Escalation/Support Matrix, MoM
V Responsible for CSAT, Onsite/Offshore Ratio, FTE calculation
V Responsible for driving support to the Program/Project
Managers/multiple teams through tight SLAs
V Ensure all projects are fully documented (requirements, design, test
case, results, support)
V Responsible for managing Change Control and mitigation plans
V Technical Review Meetings (TRM) and Steady State Governance meetings
HCL, Chennai, India June 12 to May 13 Group Manager - IT Project Management
Team Size: 45 FTEs
Roles and Responsibilities
V Responsible of 100M USD client account - Managing Data Center on RIM
V Responsible for End to End Infra/Apps Support Management on Global
Service Delivery
V Responsible for IT Infrastructure/Application Support -
Planning/Management/Execution, Providing vision & leadership for
developing, implementing & managing the information services - 24x7
availability - 36,000 User Base
V Responsible for Developing/Deploying IT plans to achieve strategic
business goals
V Experienced on ITSM, service baseline, NOC and RIM
V Responsible - IT Strategy Design and Deployment, IT Outsourcing Strategy,
Transition, Transformation
V Successful track record of developing peer and senior-level relationships
V Responsible for CapEx/OPEX on projects/Hardware /Software/Vendor
Management
V Implemented and automated daily/weekly/monthly reports to management
V Responsible for Integrated project plans/project charter, achieving
project milestones
V Handling Business Planning and Revenue Analysis, Cost effective analysis,
BCP, DR Plans, Resiliency Services, IT Asset Management, Quality
Assurance
V Practice management, Solution development, technology mapping, resource
optimization
V Experienced Roll back, CM Plans, HA, IT Alliance on support of all
servers
V Experience on Client relationships and conducting review meetings
V Working on formulation, enforcement, governance of IT policies and best
practices
V Capacity planning, demand management, Portfolio/project capacity
forecasting
V Experience on CMDB, project write ups
V Responsible for Management interactions, Project Execution, People
Management
V Responsible for Statement of Work (SoW), SOPs, Induction Manual, Run
books
V Responsible for ITIL V3 Framework/Tools/PMI Methodologies
V Responsible for Third party System Integrators/vendors
coordination/presentations
V Responsible for In-flight projects/consultancy and advisory services to
the business
V Responsible for Practice management, Solution development, technology
mapping
V Managing - all RFPs/RFIs, ITO Agreement, Service Request (SR)
V Service Provider Assessment for Pre-sales team, Business Requirements
Analysis
V Managing IT staffs, responsible for providing technical and applications
support to BUs
V Responsible for preparing Weekly/Monthly/Annually service report to the
clients
V Experienced on Large Capacity Planning
V Portfolio/project capacity forecasting and planning, Resource forecasting
V Have End to End Software Life Cycle exposure
TCS, Chennai, India April 10 to Apr 12 Associate Consultant - IT Project
Management
Team Size: 60 FTEs
Roles and Responsibilities
V Responsible for 30M USD client account - Telco, Banking, Airlines
customers
V Responsible for Integrated IT Infrastructures Services - Providing
cutting edge technology delivery, administration, maintenance, BCP, DR,
HA for client delivery
V Responsible - IT Service Delivery, ITSM, client accountability
V Experienced - Service Delivery Life Cycle (SDLC) and Transition - DD, KT,
Primary Support, Secondary Support, Steady State Commence, account
stabilization
V Experienced - Multi Vendor Support Methodologies and Implementation
V Defining Service Strategies, Service Levels, Service Transition and
Service Catalog Managements, SLA tracking
V Defining and developing Project Charter for each engagement
V Experienced on Client Interaction and handling escalations
V Providing Infra and Application support - 10 TCS proprietary application
support for clients
V Responsible for CapEx/OPEX and cost budgeting for IT Infrastructures
V Work Flow designing, PoC (Proof of Concept)
V Responsible for Defining Severity and Priority, Plans for business
contingency
V Report management and monitoring revenue activities closely
V Heading Business Planning, Performance Monitoring, conducting PMR
V Experienced on Revenue and Cost effect Analysis, Resiliency Services
V Responsible - IT Strategy Design and Deployment, IT Outsourcing Strategy
Ninestars, Chennai, India July 09 to Dec 09 Head - IT Project management
Team Size: 40 FTEs
Roles and Responsibilities
V Responsible for End to End Infra Support
V Responsible - IT Strategy Design and Deployment, IT Outsourcing Strategy
V Responsible for CapEx/OPEX and cost budgeting for projects
V Responsible for daily/weekly/monthly reports to management
V Responsible for Business Planning/Revenue Analysis, Cost effective
analysis, BCP, DR Plans and Resiliency Services
V Responsible for Client relationships and conducting review meetings with
client
V Responsible for formulation, enforcement, governance of IT policies and
best practices
V Responsible for Capacity/demand management, Portfolio/project capacity
forecasting
V Responsible for BOM/BOQ, CMDB, project write ups, ISO 27001/BS15000
Auditing
SolveIT - NYTP- Cyberthink, NJ, US Jan 06 to June 09 Consultant - IT
Project Manager - Infra Support
Client: Citigroup Inc., US
Team Size: 6 FTEs
Roles and Responsibilities
V Responsible for Infrastructure Support/planning/Risk assessment,
Infrastructure Capacity planning, demand management, capacity forecasting
V Responsible for AD/Exchange/Blackberry/Domain/Mailbox user environment
V Responsible for VMware ESX 3.5, LCS, OCS, RightFax, Enterprise Vault
Administration
V Performed - 45 Exchange Mailbox server migration from 5.5 to 2003
V Experienced - HP OpenView Monitoring, RCA, failover solution, redundancy
service levels, system monitoring and performance tuning
V Experienced - Server Health Checks and Adhere SLA Compliance, on-call
technical support
V Responsible for CM for distributing Hot fixes, patches and server reboots
V Responsible for Flow Chart, GAP Analysis, IT Road Map for IT & Business
Operations
HP - Interwoven (An HP Company), Bangalore, India Oct 03 to May 05 Senior
Engineer - Infrastructure Support
Roles and Responsibilities
V Administration - 25+ AD servers, 25+ Exchange servers
V Monitoring of Exchange Server outages, mail queues, performance
monitoring
V Troubleshooting of Mail client - Exchange connectivity, Performance
Issues, Mail Clients, Server Outages, Troubleshooting Tickets, Root Cause
Analysis
V Given L3 support, Installation, Configuration and Maintenance of 170+ AD
servers
V Experienced on workflow design - Clarify and Remedy
Satyam - GE Capital Card Services, Kansas City, KS, US Dec 00 to Mar 03
DishnetDSL, Chennai, India May 98 to Dec 00 Systems Engineer -
Infrastructure support
Roles and Responsibilities
V End to End System Administration - AD/Exchange Servers
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