Customer Service Manager

JEFFREY JARRETT

*** ********* **., *******, ** **662

**********@*****.*** 864-***-****

CAREER PROFILE

Proven leader with 13 years of experience in directing and training teams

in demanding production operations environments. Excels in change

management and process improvement. Solid understanding of cost control,

logistical planning, and material flow with ability to identify and improve

key process flow variables. Has made measurable contributions to increased

productivity and profitability. Excellent oral and written communication

skills. Has recently broadened experience and applied operations knowledge

and expertise to HR. Core capabilities include:

Change Management Process Improvement Lean Processes

Training & Development Team Facilitation Logistical Planning Cost

Control

PROFESSIONAL EXPERIENCE

GRAINGER DISTRIBUTION CENTER, Fountain Inn, SC

1/2010-5/2014

Human Resources Generalist (12/2012-5/2014)

Responsible for being a strategy partner with Operations. This role

included being a change leader and employee advocate, requiring a solid

background in Operations as well as in HR. Coached managers and

supervisors to promote positive employee relations. Facilitated team member

engagement through roundtables as well as facilitating onboarding and the

Grainger culture for new team members.

Improved first year employee turnover by 30% in rolling 12-month period.

Assessed all managers and supervisors to identify strengths and weaknesses

and identified potential leaders for next step in management for succession

planning.

Planned and managed multiple career fairs at Upstate universities.

Process Manager (1/2010-11/2012)

Branch Transfer Manager in a fast-paced 1.1 million sq. ft. distribution

center responsible for 40 team members, one supervisor, and a team lead.

Improved order accuracy by 5% and productivity by 7%.

Conducted behavioral-based safety observations daily.

Utilized Continuous Improvement (Lean) Process to drive results.

Led inbound processing and replenishment teams.

Facilitated meetings with both internal and external customers to gain

leverage and increased accountability.

JEFFREY JARRETT

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WALGREENS DISTRIBUTION CENTER, Williamston, SC

2004-2009

Shipping Manager (2007-2009)

Managed 2 team leaders, 40 loaders, and 5 QA team members. Conducted store

visits to retail operations to ensure great customer service. Held leaders

and team members accountable on a fair and consistent basis.

Successfully reduced unaccountables by 50% in a 6-month period.

Exceeded all metrics (safety, quality, and productivity) during tenure.

Partnered with HR to recruit HBCU candidates at Southern University.

Lead process improvement with Picking Departments to meet pull times.

Replenishment Manager (2004-2007)

Managed multiple departments in fast-paced one million sq. ft. facility.

Responsibilities included supervisor development and facilitation of

process improvement teams. Serviced repack area, high value area,

pharmaceutical areas including OTC, RX, and Controlled Drug areas, and

provided replenishment for picking areas.

Held accountability for over 50% of facility's total replenishment during

shift.

Increased replenishment 15% by effectively measuring employee productivity

and holding them accountable by job performance assessments and providing

training where needed.

COLUMBIA HOUSE COMPANY, Terre Haute, IN 2003-

2004

Distribution Supervisor/Team Builder

Supervised two departments totaling over 60 employees and multiple shifts

in the company's sole distribution center. Mentored supervisors in

conflict resolution and interpersonal communications skills. Facilitated

both supervisor and team lead staff meetings and improved

supervisor/employee relationships.

Instrumental in improving cycle time and increasing quality to 99.7%

Spearheaded seasonal obligation to successfully deliver prior to Christmas.

Strategically planned shifts to ensure customer service at optimal level.

TJ MAXX DC, Evansville, IN

2001-2003

Distribution Supervisor

Supervised over 80 employees in one million sq. ft. facility. Shipped over

3 million units per week to 500 stores worldwide. Worked directly with

other distribution centers in benchmarking processes to improve efficiency

across the board.

Developed and spearheaded very successful inventory training program.

Promoted and initiated awareness meetings among supervisors to encourage

proactive communication.

Chosen by VP to join startup team for new distribution center in Pittston,

PA.

Awarded Home Office Associate of the Month unprecedented 3 times in year.

JEFFREY JARRETT

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RES-CARE, INC., Morganfield, KY

1998-2001

Vocational Instructor, Earle C. Clements Job Corps

Material-handling instructor at nation's largest job corps center. Taught

classrooms of 35-50 students ages 17-24 in social skills, group and

individual counseling, Hazmat, forklift, general warehouse, and computers.

Class had highest placement rate (98%) during tenure.

Created relationships with Warehouse Education and Resource Council (WERC),

Material Handling Industry of America, The Logistics Institute to stay on

pace with industry standards and OSHA requirements.

Started an Advanced Material Handling class (unprecedented) and procured

equipment and supplies with students from the Naval Air Station in

Meridian, MS.

EDUCATION

Theological Studies BA, Indiana Theological Seminary, Terre Haute, IN

Studies in Radio, Television, Film, Sam Houston State University,

Huntsville, TX

CERTIFICATIONS

Logistics Institute Certificate, Georgia Tech, Atlanta, GA

Human Resources Certificate, 2012, Greenville Tech, Greenville, SC

Employee Relations Certificate, 2013, Greenville Tech (Ogletree Deakins)

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