Customer Service Insurance
Resume:
Michael Miller
Charlotte, NC
****************@***.*** - 704-***-****
To secure employment utilizing my customer service experience, knowledge and office skills.
WORK EXPERIENCE
Customer Insurance Professional
Allstate Insurance - Charlotte, NC - June 2000 to July 2012
Customer Insurance Professional
● Provided service to Allstate customers that utilize the internet option to service their policies by completing
their request and responding to the customer via email response and/or telephone call.
● Serviced policies on behalf of Allstate in all 50 states.
● Assist customer that elected to call Allstate for service and sales of auto, renters, homeowners, condo,
motorcycle, boat, and All Terrain Vehicles (ATV) policies.
● Research and explain billing process and to resolve any complex billing issues the customer has.
● Modeled new hires and assisted them in processes of the insurance industry.
● Coached peers as needed.
● Presented to supervisor and entities recommendations for the upgrade and implementation of new products
and procedures.
● Responsible for self study of new policies procedures for the insurance industry.
● Meet the state requirement of passing the state exam for insurance
EDUCATION
Human Services Technology
Central Piedmont Community College - Charlotte, NC
ADDITIONAL INFORMATION
Computer Skills: Microsoft Office, Access, Power Point, Excel, Internet, Outlook
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