Customer Service Data Entry

Shelli Shaffer ***********@*****.*** [pic]

**** **** *******, #* + Broken Arrow, OK +74012 + 918-***-**** [pic]

FOCUS

[pic]

Highly organized, client-focused professional seeking to transition from

the medical field to a position with a progressive organization, requiring

exceptional internal/external customer service, process improvement and

administrative skills in order to streamline systems, manage the accuracy

and integrity of records and enhance overall office operations.

BRIEF[pic]

. Over15 years of diversified internal and external client relations,

program development and implementation, encompassing the full scope of

administrative support functions, A/R and A/P, with a proven record for

streamlining processes to boost efficiency and profitability while

ensuring optimal customer satisfaction and retention:

- Administration - Organization/Coordination - Process

Improvement

- Confidential Records - Customer Service - Program

Development

- Problem-Solving - Billing/AR/AP - Client

Relations

- System Implementation - Data Entry -

Database Management

- Project Coordination - Communications - Account

Reconciliation

. Administrative and office coordination expertise essential for

prioritizing activities, coordinating schedules and implementing improved

processes to enhance productivity

. In- depth relationship management expertise for managing client

relations, utilizing excellent communication and proactive problem-

solving skills to resolve conflict and ensure optimal satisfaction and

retention

. Computer & Website Proficiencies: Microsoft Office (Word, Excel,

PowerPoint, Access, Outlook); Intuit; 10 Key; QuickBooks; Internet;

multiple customized applications

SELECTED PROFESSIONAL HIGHLIGHTS[pic]

Associated Anesthesiologists, Inc., Tulsa, OK (2004 to 2014)

Billing Representative (2005 to 2014) Built relationships with surgical

clients, managing billing and accounts receivables for approximately 50

clients on a daily basis, with accountability for data entry, database

management, identifying and rectifying discrepancies and resolving billing

issues to ensure accuracy.

> Researched and implemented a streamlined program to automate billing

and A/R functions, resulting in increased efficiency and revenue

collections.

Receptionist (2004 to 2005)

Community Care, Inc., Tulsa, OK (1999 to 2004)

Provider Services Representative (2002 to 2004) Managed and facilitated

workshops for hospitals, physicians and insurers to educate personnel on

plan and program changes. Developed and maintained extensive relationships

with internal and external clientele, as well as supported sales team, to

ensure optimal customer satisfaction and retention.

> Delivered presentations throughout the community

Enrollment Services Representative (2000 to 2002) Built effective

relationships with clients in order to present the features and benefits of

membership, with accountability for managing all aspects of compiling

necessary documentation, database entry and maintenance in a client-

centric, deadline driven environment.

Member Services Assistant (1999 to 2000)

EDUCATION[pic]

Tulsa Community College, Tulsa, OK - 50+ hours completed toward Associate's

Degree

REFERENCES AVAILABLE UPON REQUEST[pic]

Shelli Shaffer ***********@*****.*** [pic]

1933 West Houston, #4 + Broken Arrow, OK +74012 + 918-***-**** [pic]

Thank you for reviewing my r sum for the position with your organization.

I am interested in transferring the skills that I have developed throughout

my career, encompassing diversified administration, client relations,

billing, and process improvement expertise to contribute to overall

productivity and profitability objectives, while accurately reconciling

accounts and maintaining the integrity of confidential records.

As you will see, my career encompasses progressive roles within the medical

and insurance industries, encompassing billing, accounts receivable,

process improvement and program implementation, combined with a proven

record for accurately analyzing and inputting data, identifying

discrepancies and rectifying issues, as well as building relationships with

internal and external clients in order to provide optimal customer service

and support and ensure satisfaction and retention in competitive arenas.

As a detailed, highly organized, critical thinker with a can-do attitude, I

am confident that I have the qualifications to make an immediate

contribution to your team.

While I consider my client relations, administrative support and

communications skills to be among my greatest assets, it may be my ability

to identify underperforming systems, implement improved processes,

collaborative nature and "can-do" attitude that may best benefit your

organization. While my r sum provides a brief overview of my background,

I would appreciate the opportunity for a personal interview. At that

time, we can discuss your specific requirements, current and long-term

objectives, as well as explore my strengths and successes in order to

determine my compatibility with your organization.

I look forward to visiting with you in the near future.

Sincerely,

Shelli Shaffer

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