Customer Service Sales
Resume:
Brandon Wash
[pic]
Pearland, TX 77584
Cell: 832-***-****
*************@*****.***
[pic]
Professional Goals
Recent Graduate with a MS in Healthcare Administration energized and
ready to start a career as a dedicated focused Healthcare Professional.
While attending college developed comprehensive experience within
hospital environment. Dedicated and meticulous consideration for details,
and accuracy with effective follow-through and administrative
proficiency. Planning, developing, organizing, and implemented day to day
operations for the unit and system is essential. Maintain composure, and
make decisions in fast-paced, unpredictable and stressful environments.
Interface seamlessly with doctors, specialized support services,
pharmacists, patients and visiting families. Resourceful in perceiving
and resolving problems. Clear communicator, both written and oral.
Without fail, projects a polished, positive and professional demeanor.
Education
M.H.A., Healthcare Administration, 4/2014
University of Phoenix, Phoenix, AS
B. B. A, Business Administration, 12/2008
Dallas Baptist University, Dallas, TX
A.A., Business Management, 5/2006
Kilgore College, Kilgore, TX
International
From July to December of 2009 traveled to China to gain experience
residing in an international environment. While in Shanghai playing
professional Basketball with the Shanghai Sharks also worked as mentor to
local youth as a Culture and Basketball Ambassador spreading democracy
and cultural awareness. Gain substantial understanding on how to work and
live in diverse environment and gained a strong appreciation for cultural
diversity.
Relevant Experience
Memorial Herman Hospital, Houston, TX
Healthcare Unit Coordinator, 6/2012 - 3/2014
As the Unit Coordinator responsible for management of patient data to
ensure strict compliance to HIPPAA Regulations. Integrated with customer
service and patient care as the primary point of contact for patients,
families, community referrals and visitors. Coordinated and managed
projects that increase overall customers satisfaction and employee
performance.
. Communicated with Patients and Families, Physicians, and Colleagues
Interacted with more than three-hundred (300) plus patients and their
families in developing effective communication skills.
. Charged with resolving issues, increasing efficiency/effectiveness,
enhancing business operations, meeting long/short term objectives,
optimizing the quality of patient care, boosting fiscal revenues, and
maximizing compliance levels. Plan and executed unique projects that
affect patient satisfaction and employee performance in a positive and
effective manner. Brainstormed with upper management and implemented
strategies that increased quality of service and overall operations.
Effective Business Administration and management experience increasing
chances of development and achievement of core objective.
. Organized files and records, prepared invoices, agendas, and expense
reports, created presentations, authored correspondence
letters/memoranda, and ordered supplies with ninety-nine percent
accuracy.
HydroChem, Inc, Freeport, TX
Equipment, Technician, 1/2010 - 4/2012
As Equipment Technician responsibilities operated manual and automated
hydro-blasting equipment and high pressure pumps. Successful assisting in
developing proper safety procedures and execution of Hydrochem equipment
to increase employee safety awareness.
Various Part time Position, Houston, TX
Management & Sales, 5/2004-6/2009
Gained experience in management with Port of Freeport as Crew Leader
dealing export and import operations. As a crew leader, managed daily
operations and gained associated competences
* Business Management * Critical Thinking *Delegation
* Decision Making * Analytical Ability *
Collaboration
. Sales Associate during the summer with Silver Leaf Resorts
. Six months of Management training with Aaron Furniture Rental gained
comprehensive management experience in Accounts Receivable and
Customer Service
Skills
. Microsoft Office (Word, Excel, PowerPoint, Outlook, Access),
. CPR Certified, First Aid Certified,
. Six Sigma Certified-Black and Green Belt (ExpertRating.com)
Volunteer Work
MD Anderson Hospital, Houston, TX
Floor Host/Patient Care Advocate, 1/2010 - 12/2012
Conferred and consulted with individuals, groups, and committees to
determine needs, and plan, implement, and extend organization's programs
and services. Established and maintained relationships with other
agencies and organizations in community to meet and not duplicate
community needs and services. Determined organization's policies, defined
scope of services offered, and administration of procedures.
Memberships
Active Member, 1/2012
American College of Healthcare Executives
Contact this candidate