Customer Service High School

Alecia E. Harvey

**** ********** **.

Westminster, Md. 21157

Telephone 443-***-**** (cell)

Email ************@***.***

Objective: To obtain a position in the field of Business Administration/Customer Relations where I can utilize my

experience and education.

HIGHLIGHTS OF QUALIFICATIONS

Self-motivated and confident in making independent decisions.

Extremely adaptable and a proficient self-starter.

Patient and effective when working with wide range of personalities.

Skilled in customer service and aspects of business administration.

Experienced in handling multiple responsibilities at once.

EXPERIENCE

• Managed a group of 8 employees while overseeing daily operations.

• Handled ordering of inventory and regulation of controlled substances.

• Responsible for overseeing billing and accounts receivable.

• Experienced in client communications and aspects of customer relations.

• Knowledgeable in medical terminology and standard privacy rules and regulations.

• Skilled in one on one consultations with clientele.

• Competent in use of Windows Operating Systems.

• Proficient in use of Excel, Word, and PowerPoint.

• Experienced in use of multi-line phone system.

• Successfully sets and meets monthly revenue goals.

• Managed daily/weekly employee schedules and organization of client files and records.

• Capable of typing 45-55 wpm.

EMPLOYMENT HISTORY

11/12 – Present Personal Trainer/Group Class Instructor MAC Express, Hunt Valley, MD

10/12-Present In-home Personal Training Self-Employed

09/09 - 11/10 Emergency Animal Technician Central Carroll Animal Emergency

08/08 - 07/10 Critical Care Technician/Aquatic Rehab Therapist Veterinary Neurologic Hospital

04/06 - 05/08 Surgical Technician/Rehab Therapist Veterinary Orthopedic Sports Medicine

03/04 - 04/06 Hospital Manager Liberty Animal Clinic

EDUCATION

National Personal Training Institute – ’12 Diploma in Personal Training, 500 hour Certification

Yandara Yoga Institute – ‘09 100 hours of Yoga Teacher Training

Pennsylvania State University – ’08-‘09 76 credit hours towards B.S. in Psychology

Strayer University – ‘08 A.A. in Business Administration

North Carroll High School – ‘01 Diploma

References available upon request.

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