John D. Bennett
***** ******** ******* *** ******, VA 20194 *******.****.*@*****.*** 603-***-****
PROFESSIONAL PROFILE
Results driven and ambitious professional with the proven ability to build positive rapport with
customers. Extensive experience in product implementations, solving complex problems, and fast
paced work environments, with a verifiable history of providing exceptional results.
EDUCATION
Masters Degree in Business Administration (M.B.A)
Southern New Hampshire University, Manchester, NH. 3.6 GPA
Bachelor of Arts Degree in Social Science
Southern New Hampshire University, Manchester, NH. 3.75 GPA
AREAS OF EXPERTISE
• Account Management • Project Management • Contract Negotiations
• Business Development • All Inclusive Communication • Product Demonstrations
• Software Implementation • Problem Solving • Customer Engagement
PROFESSIONAL EXPERIENCE
Director of Customer Solutions, Henniker, NH 12/2012 Present
Retrieve Technology, Inc.
• Actively participate as part of a team to develop plans that support customer and market
objectives to achieve revenue and profitability goals.
• Accountable for achieving the defined success metrics of projects under defined business
constraints.
• Develop the scenarios, user stories, business, and technical requirements needed for each
potential sale.
• Coordinate with sales to incorporate client delivery schedules and operational changes
into future revenue forecasts and revenue timeline requirements.
Implementation Manager, Henniker, NH 6/2010 – 12/2012
Retrieve Technology, Inc.
• Teamed with sales to work with prospects and customers to produce clear requirements, a
solution definition, and an implementation approach.
Worked with the management team to plan and manage company resources regarding the
•
timing of proposed solution implementations.
Provided technical product expertise in support of sales for client meetings and
•
engagements.
Online Marketing Associate, Salt Lake City, UT 10/2009 – 4/2010
TDX Global
• Developed, managed, and executed online marketing strategies and social media
campaigns leading to increased brand awareness, inbound traffic, and customer
engagement.
• Collaborated with a variety of multi disciplined, cross functional teams to execute online
marketing initiatives.
• Monitored website and behavioral analytics, incoming and outgoing conversion numbers,
and A/B test flow based on these metrics.
Management Trainee, Manchester, NH 6/2008 – 10/2009
Ryder Transportation
• Responsible for the overall profitability, operations, and asset management of the
Manchester, NH branch.
• Oversaw the execution of the business unit’s marketing plan and maintained accurate data
within the marketing database.
• Maximized operational effectiveness and grew yearly profit to over $1.5 million.
Performance led to selection for the Ryder P.R.O.S. program.