Customer Service Manager

DANIEL LALONDE

*** ***** ********, *** ***, Belle River, ON N0R 1A0

Tel: 519-***-**** e-mail: **********@*******.***

SKILLS SUMMARY

I have extensive experience in retail as a grocery manager.

I have experience in ordering products, scheduling and managing staff, developing and implementing

designs and building displays for products.

I have experience in public relations.

EMPLOYMENT

May 2014 to present STOCK CLERK/RECEIVER

Rona (hardware liquidation store)

• Receiving

• Stocking shelves

• Customer service

• Building display units

• Building product to sell

• Pricing & signage

January 2004 to October 2012 GROCERY MANAGER

Real Canadian Superstore Windsor, ON

• Managed all full time and part time staff in the grocery department.

• Was responsible for the receiver and the back room

• Oversaw the night crew

• Designed and set up end displays for gross profits.

• Coordinated and ensure that stock is up to date and product is filled on a daily basis

• Ensured proper ordering in advance of specials

• Coordinated meetings with sales representatives to ensure proper ordering and up to date activity for

new lines. Plan and organize displays for these products.

• Created a positive relationship with the community as well as my co-workers and staff.

• Attended weekly meetings to discuss sales, labour issues and upcoming events.

August 2001- January 2004 GROCERY MANAGER/ ASSISTANT STORE MANAGER

Zehrs Markets Windsor, ON

• Managed all operations of the store when the manager was absent.

• Ordered products and built end displays for products.

• Oversaw the night shift to ensure they performed their duties and stocked the shelves.

• Scheduled staff hours in grocery and night shift.

• Enhanced store operations, stock organization and overall appearance of the store

EMPLOYMENT

DANIEL LALONDE

122 Royal Crescent, Box 886, Belle River, ON N0R 1A0

Tel: 519-***-**** e-mail: **********@*******.***

October 2000 to August 2001 NIGHT MANAGER

Zehrs Markets Lasalle, ON

• Managed all activities on night shift.

• Ordered stock and built displays for products.

• Ensured daily enhanced appearance of the store prior to opening.

March 1989 to August 2001 NIGHT CREW CHIEF

Zehrs Markets Windsor, ON

• Managed all activities on the night shift

• Ordered stock and built displays for products.

• Ensured daily enhanced appearance of the store prior to opening.

March 1989 to January 2004 SET UP CREW

Loblaws Sarnia and Cambridge, ON

• Helped the setup and grand opening of new stores.

May 1987 to December 1988 GROCERY CLERK

Super Center Loblaws Windsor, ON

• Stocked shelves, ordered products, received trucks ad built displays.

August 1976 to May 1987 GROCERY CLERK NIGHT SHIFT

Loblaws Superstore Sudbury, ON

• Part time and full time grocery clerk.

• Stocked shelves, ordered products, received trucks and built displays of products.

ACTIVITIES

• Baseball, bowling, golfing, swimming, wood working, camping, fishing, walking, volleyball and floor

hockey

EDUCATION

• Garson Falconbridge High School Garson, ON

Training

• First Aid – WCPR Level A

• Fall Restraint – Safety Harness

• Food Safety

DANIEL LALONDE

122 Royal Crescent, Box 886, Belle River, ON N0R 1A0

Tel: 519-***-**** e-mail: **********@*******.***

• Forklift – walk behind & highstack

• Planogram’s

• Security system

• BDR – Back Door Receiving

• Excel

• Forklift ( counter balance )

References

Available upon request

Contact this candidate