Customer Service High School

Kevonna McAnuff

*** ***** **** ****

Lawrenceville, GA, 30045

*********@*******.***.*** 862-***-****

Objective

To obtain a full time position in human resource management.

Education

Georgia State University, J. Mack Robinson College of Business Atlanta, GA

Bachelor of Managerial Sciences August 2011-Present

Minor: Spanish

Concentration: Human Resource Management

Current GPA: 3.45

• Hope Scholarship

• Dean’s List

Study Abroad: Spanish Studies in Costa Rica and Panama May 2014 – June 2014

Central Gwinnett High School Lawrenceville, GA August 2007-May 2011

High School Diploma

GPA: 3.68

Student Organizations

Membership

• Society for Human Resource Management

• Student Alumni Association

• Alpha Lambda Delta

• National Society of Collegiate Scholars

• Delta Epsilon Iota

• Softer Touch

• American Hotel & Lodging Association

• National Society of Minorities in Hospitality

• Panther Leap Program

• Delta Sigma Pi Professional Fraternity Inc.

Leadership

Delta Sigma Pi Social Events Chair Atlanta, GA August 2013-December 2013

• Planning and executing all fraternal social events

Experience

Grand Hyatt Buckhead Atlanta, GA March 2013-Present

Concierge

• Greets guest and welcome them to the hotel

• Assists guest with appointments and restaurant reservations

• Provide information that guests need to enjoy their stay

Justice Tween Brands, Atlanta, GA July 2012-March 2013

Lead Brand Representative (Manager)

• Key Holder

• Coach Brand Representatives on great customer service and selling

• Assist Assistant Manger and Store Manager

• Take charge in the absence of the Assistant and Store Manager

• Assist customers and demonstrate effective selling and exceptional customer service

Justice Tween Brands, Snellville, GA July 2010- July 2012

Brand Representative

• Created and recommended outfits for customers

• Processed cash register transactions, balanced receipts and made night deposits

• Assisted customers in finding clothing that complimented their style

• Categorized clothing and accessories to form neat displays

• Conducted sales activities

Volunteer Experience

Panther Leap Peer Mentor Atlanta, GA August 2013-Present

Mentor

• Support and guide fellow peers through the Panther Leap Program

• Assist Georgia State University Housing Staff with leadership activities/programs

Discovery Program at the Ivy Prep School Atlanta, GA January 2013-Pesent

Mentor

• Tutor the kindergarteners on different subjects depending on the activity for the day

• Encourage and uplift the little boys in the process

Cool Girls Incorporated Atlanta, GA January 2013-Present

Mentor

• Help the little girls with their homework

• Teach them life lessons and skills to better them as individuals

• Encourage and uplift them to help with self-esteem and empowerment

Panther Claws Atlanta, GA August 2012

Mover

• Helped first year students move in and find their way around their dorms.

Medshare Decatur, GA October 2010

Sorter

Sorted and prepared medical supplies for shipping

•

Skills

Microsoft Office Software, Excel, Customer Service, Communication, Time management, Team

Oriented, Adobe Acrobat, Well Organized, Self – Motivated, Ability to Problem Solve,

Professional

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