Customer Service Representative

OBJECTIVE

. +** years of Mortgage Servicing Experience with an emphasis in

corporate knowledge

. +3 years of Foreclosure, Default and Compliance Experience

. Identifiable HUD-1, HAMP and loan processing/closing experience

. Adept computer skills with an emphasis on Microsoft Office products

. Team player with the ability to communicate, assist, and grow with

diverse teams

SKILLS

Proficient in MS Word, Excel.

Possess strong interpersonal and problem solving skills.

PROFESSIONAL EXPERIENCE

Aerotek Hanover, MD

Business Operation Associate,

June, 2012- Till Present

. Manage customer accounts, including but not limited to invoicing, PO

tracking, account resolution and working with client to resolve

outstanding issues.

. Provide desktop support for ten clients

. Processes write offs, reapplies, and misapplies using InfoPath forms.

. Analyses issues to be solved within an enterprise and helps provide

solutions to meet the desired business outcomes through the use of IT.

. Understands and documents business requirements and user requirements

to ensure system designs meets business needs.

. Ensures knowledge transfer to the support organization occurs prior to

system go-live.

. Schedules and communicate the system go-live date.

. Develops and/or update documentation and training materials using excel.

. Serve as the support liaison for field offices and operational support

groups.

. Documents, functional requirements that describe the system, process,

or product to fulfil the business requirement

. Account care (ordering, billing, pricing, rebates, credit/debit memo)

Residential Relief Foundation, Baltimore, MD

Mar. 2010 - June 2012

Mortgage Specialist Support

. Performed inbound and outbound calls, processing 80 inbound and

outbound calls per day.

. Collected, reviewed, and processed closed loan modifications.

. Responded to routine customer inquiries.

. Assisted customer with the foreclosure process and sale dates.

. Prepared and submit documents, data and records according to

department procedures and government regulations.

. HAMP Utilization in order to assist homeowners in order to adjust loan

modifications to assist with forbearance

. Reset passwords and update passwords per customer's request.

. Assisted customer with bankruptcy questions.

Wells Fargo Home Mortgage, Columbia, MD

Aug. 2009 - Mar. 2010

Mortgage Specialist

. Collected, reviewed, processed and closed loan modifications.

. Responded to routine customer inquiries.

. Made sure foreclosure is done according to government regulations.

. Advised customer on the bankruptcy proceedings and court orders.

. HAMP Utilization in order to assist homeowners in order to adjust loan

modifications to assist with forbearance.

. HUD-1 was reviewed in order to maintain all paper work appropriately

with compliance

. Prepared and submit documents, data and records according to

department procedures and government regulations.

. Reset passwords and update passwords per customer's request.

Long and Foster, Ellicott City, MD

Sept. 2004 - 2013.

Realtor

. Represented and acted as a mediator between buyers and sellers.

. Advised clients on market conditions, prices, mortgages, legal

requirements and related matters. Also, answer clients' questions

regarding construction work, financing, maintenance, repairs, and

appraisals.

. Prepared documents such as representation contracts, purchased

agreements, closed statements, deeds and leases.

. Generated lists of properties that are compatible with buyers' needs

and financial resources.

. Coordinated appointments to show homes to prospective buyers.

. Compared a property with similar properties that have recently sold in

order to determine its competitive market price.

Consumer Credit

Counseling Service of Maryland and Delaware, Baltimore MD June

2007 - Sept 2008

Client Service Representative -Operations Department

. Represented and acted as a mediator between clients and creditors.

. Educated clients on how to repair and maintain their credit status.

. Performed inbound and outbound calls, processing 150 inbound and

outbound calls per day.

. Responsible for negotiating payment arrangements on accounts that were

30 to 260 days past due.

. Achieved team sale's of five million dollars every two months.

The John Hopkins Hospital, Baltimore, MD Oct

1999 - June 2007

Security Protective Officer

. Monitored buildings for the presence of unauthorized persons and/or

security code violators.

. Provided a visual security presence.

. Watched for and reports irregularities, such as security breaches,

facility and safety hazards, and emergency situations; contacts

emergency responders, such as police, fire, and/or ambulance

personnel, as required.

. Informed and warned violators of rule infractions.

. Documented and logged incidents.

EDUCATION

South University

Major: Information Technology

Expected Graduation date: Dec 2016

RELEVANT COURSES

Operating Systems Microsoft Desktop Operating

Systems

Computer programming Intro to Computer Science

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