Customer Service Representative

R

UTH

S

IKOTA

**** * ********* ** *** **, Orlando, FL 32835 H: 407-***-**** C: 317-***-**** ******@*****.***

PROFESSIONAL SUMMARY Customer Service Representative who achieves high levels of customer satisfaction.

SKILLS

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Cash handling expertise

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Positive attitude Rapid data entry skills

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People-oriented Ledger and balance sheet competency

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Detail-oriented Compliance, banking laws and regulations

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Excellent time management skills Night and safe deposit procedures

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Analytical Goal-oriented

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Fast leaner Self-sufficient

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Highly dependable

WORK HISTORY Teller, 01/2014 to 06/2014 PNC Bank – Indianapolis, IN

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Executed customer transactions, including deposits, withdrawals, money orders and checks.

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Organized, stocked and maintained the teller window area.

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Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

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Maintained friendly and professional customer interactions.

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Created strategies to develop and expand sales of services to existing customer which resulted in a 30% increase in annual revenue. Night Auditor, 09/2012 to 01/2014 Embassy Suites – Indianapolis, IN

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Communicated audit results to upper management through written reports and oral presentations.

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Balanced daily revenue and prepared reports for Management

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Answered and quickly redirected all incoming calls in a short amount of time.

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Answered and managed incoming and outgoing calls while recording accurate messages.

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Made reservations when needed

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Check in's and Checkout's Assistant Branch Manager, 04/2006 to 08/2011 Chase Bank – Indianapolis, IN

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Scheduled staffing for the main branch.

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Executed customer transactions, including deposits, withdrawals, money orders and checks.

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Received regional branch recognition award for sales increase.

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Rapidly and efficiently prepared customer and ATM cash and change orders.

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Continued education on current banking products and services through the training portal.

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Processed quarterly Vault and ATM audits with a zero error rate.

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Pulled daily branch reports.

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Coordinated daily cash reconciliation at a high-volume location.

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Handled various accounting transactions.

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Sold cashier's checks, traveler's checks and money orders.

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Processed exchange and foreign currency.

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Maintained friendly and professional customer interactions.

EDUCATION

Associate of Applied Science: Business Management, Current University of Phoenix - Vitual Online Certificate: Marketing Management, 2002 University Of Zambia - Zambia, Africa GED: GED, 2012 North Central High School - Indianapolis, IN

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