Customer Service Human Resources

FELICIA L. SMITH

*** ********* ****** ( Dover, NJ 07801 ( 973-***-**** (

********@*******.***

PROFILE

. High Energy professional with 10 years experience in Human Resources

and HR Information Systems.

. Team player with proven success redesigning workflow to build

efficiencies.

AREAS OF EXPERTISE

PeopleSoft System Staff Retention HR Policies & Procedures

Organization Development Confidential Record

Keeping Recruitment and Staff

Data Entry ADP Payroll System Training

Microsoft Office Suite

WORK EXPERIENCE

Alcoa Howmet (Headway Workforce Solutions) - Dover, NJ April

2014 to Present

Wax Cell Operator

. Performing 100% visual inspection as required per job instructions.

Shop-Rite - Dover, NJ April 2011 to

December 2013

HR Coordinator (February 2013 to December 2013)

. Assisted in employee hiring and termination procedures, including

data entry into PeopleSoft system.

. Provided input for employee retention policies.

. Obtained required approvals from Store Managers regarding all HR

procedures.

. Provided file management and administrative support.

Customer Service/Cashier (April 2011 to December 2013)

. Worked as a team member performing cashier and customer service

desk duties along with other clerical duties as assigned. Served

shoppers in a prompt, courteous and friendly manner.

JPMorgan Chase/Bear Stearns & Co. Inc. - Whippany, NJ

November 1997 to September 2008

Human Resources Associate

. First point of contact for the US HR Branches for New Hires.

Inputting new hire information into PeopleSoft system.

. Addressed and responded to all Human Resource inquiries, requests

and served as an informational resource.

. Maintained and updated records for over 15,000 domestic and

international employees which included processing and maintaining

transfers, terminations (including severances), salary increases,

leaves and promotions.

. Attended monthly training meetings at New York corporate

headquarters.

. Assisted during the merger of Bear Stearns & Co., Inc. and JPMorgan

Chase to provide assistance to all transitioned employees.

ADP (Automatic Data Processing) - Parsippany, NJ

October1994 to November 1997

Payroll Clerk - Production Representative Verification

. Correcting client payroll, controlling production and maintaining

logs.

Education/Certifications

DOVER BUSINESS COLLEGE - Parsippany, NJ

Certificate - Computer Information Specialist, August 1997

HORIZON INSTITUTE OF PARALEGAL STUDIES - Linden, NJ

Certificate - Paralegal, February 1992

Contact this candidate